Vikas Sharma
Delivery Head
Noida
Summary
Seasoned VP of Technology with 21+ years of leadership experience in the tech industry. Renowned for driving innovation, boosting customer engagement, and enhancing efficiency through Agile practices. Proven in strategic planning, budget management, and team-building. Holds a B.E. in Computer Science Engineering from Rajasthan University. Adaptable leader with strong time management, critical thinking, and problem-solving skills. Aiming to leverage strategic insight and transformative leadership for technological and corporate growth.
Overview
21
21
years of professional experience
Skills
Technology LeadershipDigital Transformation and InnovationStrategic Planning
Key Achievements
- Launched a customer mobile finance application for Payless Kenya within 6 months, achieving 100k subscribers in just 6 weeks post-launch.
- Integrated Azure TTS/ASR with the IVR platform, reducing call center costs by 40% and decreasing the need for agents with AI-backed IVR solutions.
- Successfully implemented enterprise SMS Aggregator and SMSC, handling 50 million SMS per day, within 3 weeks.
- Migrated the USSD platform for pan-India traffic of VI India to the Paytm platform, porting all application shortcodes within a month.
- Delivered $6M in savings on stack licenses by developing the SIP stack in-house.
Area Of Expertise
- Mobile Finance system, Wallets
- Enterprise platforms
- Telecom
- AI/ML
- SMS, Voice based Applications
- SS7, MAP,ISUP,CAMEL,SMPP
- SIP, IMS, WebRTC
- CI/CD, Microservice Architecture
Work History
Vice President - Technology
Paytm Ltd
4 2023 - Current
- Managing a team of over 250 resources, overseeing 20+ products and services, with 200+ deployments.
- Spearheaded the launch of mobile financial services in various international markets, providing a robust, market-tailored wallet ecosystem.
- Introduced AI-driven data analytics tools, enhancing decision-making across the organization and increasing data-driven initiatives by 30%.
- Launched CPaaS for the enterprise market, a cloud-based solution handling over 50 million daily traffic across SMS, Voice, email, push notifications, and social media.
- Led a digital transformation strategy, transitioning over 80% of legacy infrastructure to the cloud, resulting in quicker deployment and enhanced scalability.
- Developed a technology roadmap, ensuring the company remains competitive and aligned with industry trends.
- Led development of telco-grade voice and signaling platforms, supporting high traffic of 20,000 TPS for SMS and 2,000 concurrent calls.
- Boosted revenue by launching enterprise solutions, such as ACD, Loyalty, and HRMS.
- Implemented DLT node using blockchain technology.
- Directed talent acquisition, selecting top candidates for organizational success.
- Developed in-house protocol stacks and applications, utilizing open-source solutions to reduce costs and increase control.
- Migrated monolithic applications to a microservices architecture for faster development and market delivery.
- Implemented CI/CD pipeline for automated testing and deployment.
- Spearheaded organizational restructuring, streamlining operations, and reducing overhead costs.
AVP - Technology
Paytm Ltd
04.2022 - 03.2023
- Spearheaded development of telco-grade voice and signaling platforms. Single deployment of these, catering to high traffic of 20,000 tps of SMS and 2,000 consecutive calls.
- Expanded our revenue streams by launching enterprise solutions such as .ACD, Loyalty, and HRMS.
- Used blockchain technology to implement DLT node.
- Oversaw talent acquisition efforts, selecting top candidates who contributed significantly to organizational success.
- Developed various protocol stacks and applications in-house by utilizing open-source solutions, thereby saving on the cost of third-party licenses and ensuring greater control.
- Migrated all monolithic applications to a microservices architecture for faster development and go-to-market.
- Implemented CI/CD pipeline for applications to automate testing and deployment.
- Built and maintained relationships with key stakeholders to ensure projects were aligned with business goals.
General Manager - Technology
Paytm Ltd
2 2014 - 3 2022
- Responsible for internal and external client handling and resource management.
- Developed and enforced coding standards and best practices to ensure high-quality code.
- Extend the interface of the Voiceplatform on standard protocols for easy integration of third parties. It supports CCXML, VXML, and XML-based interfaces.
- Developed new products, such as a Loan Management System, for telecom operations. Contributed to the consent gateway migration team for network applications. Improved standard telecom products, including SMSC, USSD, and IVR.
Head Of Technology
Seven3Rockers Pvt Ltd
06.2012 - 01.2014
- Get the unified platform ready for all the products offered over different channels.
- Collaborated with key stakeholders to define technology requirements and deliver customized solutions.
- Applied no-code, low-code principles to reduce go-to-market time.
- Structured the team for more effective output with available resources.
- Expanded product portfolio by launching Star-chat, contest, customer care IVR, etc.
Engineering Manager
One97 Communications Pvt Ltd
04.2008 - 05.2012
- Developed innovative network products, including Precall Notification, Post-call Notifications, Call Completion Suites, and VAS applications.
- Integral member of the initial network application team, responsible for developing core products like SMSC and USSD gateway.
- Worked on and developed applications across various protocols such as SIP, Diameter, UCIP, CAMEL, MAP, and ISUP.
- Ensured code quality and timely delivery of projects.
Senior Technical Leader
Bharti Telesoft Pvt Ltd
02.2005 - 03.2008
- Trained and mentored new team members as part of the signaling team.
- Ported existing signaling applications across various SS7 stacks.
- Developed a signaling conversion layer, reducing development efforts for different sites.
- Worked on EIR, SMSC, ESME, and ISUP signaling layers.
- Implemented VAS application for Airtel Jersey as part of an onsite team.
Software Engineer
Telemune Software Solutions Pvt Ltd
04.2004 - 01.2005
- Contributed to the development of India's first CRBT for BPL, Mumbai.
- Developed Dialogic stack management tool, CIMD Client, CRBT, and MCA signaling.
- Implemented MCA onsite.
Software Engineer
e-star infotech Pvt Ltd
11.2003 - 04.2004
- Joined as a fresher and learned about SDLC.
- Part of the development team of the Hospital Management System.
Education
B.E (CSE) -
Rajasthan University
04.2003
Timeline
AVP - Technology
Paytm Ltd
04.2022 - 03.2023
Head Of Technology
Seven3Rockers Pvt Ltd
06.2012 - 01.2014
Engineering Manager
One97 Communications Pvt Ltd
04.2008 - 05.2012
Senior Technical Leader
Bharti Telesoft Pvt Ltd
02.2005 - 03.2008
Software Engineer
Telemune Software Solutions Pvt Ltd
04.2004 - 01.2005
Software Engineer
e-star infotech Pvt Ltd
11.2003 - 04.2004
Vice President - Technology
Paytm Ltd
4 2023 - Current
General Manager - Technology
Paytm Ltd
2 2014 - 3 2022
B.E (CSE) -
Rajasthan University
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