Vikas Sharma

•Ideation, conceptualization & analysis of digital opportunities across the value chain with C-Suite/CFT

•Work closely with Partners for planning, executing & supporting digital projects

•Creating Technology landscape as per organization maturity & periodic benchmarking with best practices

•Managing GTM for strategic digitalization projects, Stakeholder Management, Project Governance, Budgeting & Managing Project Risk

•Leading Digitalization projects for enhancing customer experience in Sales & Marketing and Channel (Dealers, Distributors, Retailers, End Customers)

•Digitalization Projects Executed - Parts Retailer Portal, WhatsApp for Business, Digital Payments, Machine Learning based Service Planning & Appointment system, Site Support App, LMS implementation etc.

•Measuring value proposition through business case & managing product iterations for development ; driving adoption of digital apps/products in internal functions

•Working on new business models & emerging technologies to build competitive advantage for business

•Business engagement SPOC for Mahindra Automotive Business

•Work closely with Sales, Marketing teams in formulating the digital roadmap for the customer

•Worked for Online web based Pre-sales & Customer Service platforms to enhance the customer experience.

•CRM-DMS SME- To establish roadmap for CRM landscape for Eicher India & Exports market

•Driving change management across the organization for new built tools & processes

•Driving continuous business process re-engineering to achieve business efficiency & excellence

•Analytical tools to capture the Dealer Business Operations Planning, Operational KPI tracking etc.

•Preparing BRD / Business process flows, Functional Specifications for the requirement/enhancements

•Implemented the Siebel CRM-DMS program in multilingual environment (Korean & English) to Channel in South Korea

•Implemented the Key Account Portal for Tata Motor’s Strategic Customers

•Digitalization of processes for the Passenger & Commercial Vehicles segment of Tata Motors

•Acted as an SME for Sales & Spares module in Tata Motor’s CRM DMS program

•Handling Change Requests for enhancements in the existing system and preparing traceability matrix