Akash Singh
Kurukshetra
Summary
Adept Quality Analyst with proven expertise in Salesforce CRM and a strong track record at Cloud Analogy CRM Specialist Company. Excelled in enhancing Commerce and Service Cloud product quality through meticulous manual testing and defect management. Demonstrated collaborative problem-solving skills and a commitment to maintaining high data integrity standards, significantly improving user satisfaction and product adoption.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Quality Analyst - Salesforce Commerce and Service Cloud
Cloud Analogy CRM Specialist Company
08.2021 - Current
- Manual Testing: Conduct manual testing of applications within Salesforce Commerce and Service Cloud to identify defects and ensure high standards of quality
- Defect Management: Document, track, and report bugs/issues found during testing phases, ensuring accurate records and resolutions within issue-tracking software
- Collaborative Problem Solving: Partner with development, QA, and business teams to resolve issues and improve Commerce and Service Cloud product quality
- User Documentation: Contribute to user guides, FAQs, and support documentation, enhancing user experience and product adoption
- Team Collaboration: Participate actively in team meetings to provide insights and feedback on support and testing processes, contributing to ongoing improvements
- Testing Oversight: Manage comprehensive testing processes for new releases and integrations within Salesforce Commerce and Service Cloud, including regression, functional, and performance testing
- CRM Data Quality: Conduct audits to monitor data integrity, quality, and security, adhering to internal and industry standards
Education
B.Tech - Mechanical Engineering
Kurukshetra University
04-2017
Skills
- Salesforce CRM
- Commerce Cloud
- Service Cloud
- Workbench
- Testing Tools
- Tosca
- JIRA
- Postman
- Automation
- Automated testing frameworks
- SOQL
- Documentation
- Test cases
- Issue reports
- User guides
- FAQs
- Requirement analysis
Certification
- Salesforce Certified Administrator
- Tosca Automation Specialist Level 1
- Tosca Automation Specialist Level 2
- Tosca Automation Engineer
- QTest Specialist Level 1
- Copado Fundamentals Level 1
- Copado Robotic Testing
Accomplishments
- Implemented and documented SDLC processes, reducing testing time by 50%.
- Developed automated test scripts using Tosca, boosting efficiency by 40%.
- Established automated testing frameworks, cutting manual testing by 50%.
- Led a team of 5 automation engineers in testing framework implementation.
- Cut production defects by 50% by addressing quality issues proactively.
- Improved collaboration between development and QA, minimizing production defects.
- Built a comprehensive automation testing strategy, saving 50% testing time.
- Collaborated with cross-functional teams for successful product launches.
- Led an automation project with a 70% reduction in manual testing efforts.
Professional references
Available upon request.
Timeline
Quality Analyst - Salesforce Commerce and Service Cloud
Cloud Analogy CRM Specialist Company
08.2021 - Current
- Salesforce Certified Administrator
- Tosca Automation Specialist Level 1
- Tosca Automation Specialist Level 2
- Tosca Automation Engineer
- QTest Specialist Level 1
- Copado Fundamentals Level 1
- Copado Robotic Testing
B.Tech - Mechanical Engineering
Kurukshetra University
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