Application Support Engineer
Integrated Personnel Services
5 2022 - Current
Vikas Shinde
Navi Mumbai
Summary
I am seeking to associate with a growing organization where I can contribute by delivering optimal results. Eager to explore new horizons and bring my skills and efforts to contribute to the organization's success.
Work History
Education
B.C.A -
H.S.C - undefined
S.S.C - undefined
Skills
Extensive experience in supporting a wide range of functions, Business Analysis, Application Installation, Post-implementation support and end-user trainingImparting training to the usersProviding Post Go-live support to the usersMonitored, troubleshoot and resolved requests within the Service Level Agreement parametersMonitored technical team calls to ensure maintenance of technical skills and good customer serviceWorked with SQL 2008,2012 and Remote application like Team Viewer, Amy Admin, Any DeskSFA Application Installation, Configuration, Training which Covers-Beat / Route Plan, Dealer/Retailer Creation, Sales Order Booking, Stock Capture, Smart Catalog, Monthly Tour Plan, Sales Module, Sales Return Module, Discount and Schemes, Target Module, Attendance Module, Productivity, tracking facility, Geo-Fencing facility, call wise Reporting, Leave and moreManaged day-to-day Help Desk activities, Helpdesk call queue, staff, ticket assignments (escalation point of contact for 300 client users
MySQL
MS Excel
Computer Skills
PL/SQL, SQL, C++, Window 98/2000/XP/7/8/10, Red Hat Linux 9.0, MS Office Package, Symantec Endpoint Protection, MacAfee, Net protector, Stocky, Core Stocky, Core Stocky Next Generation, Custom Software etc.
Role And Responsibility
- Support to Distributor / salesman / Sales Force
- Work closely with Sales team to support L1 issues within Sales IT Applications
- Ensure timely resolution of issues in Central region as per SLA.
- Responsible for implementation of new Sales IT initiatives & Critical Skills:
- Good Understanding of FMCG retail business, DMS, SFA and Sales Force Requirements.
- Timeliness, responsiveness, accuracy and compliance
- Ability to ensure adequate controls in the system.
- Excellent inter-personal skills.
Personal Information
- Father's Name: Shahaji Bapu Shinde
- Date of Birth: 09/27/98
- Nationality: Indian
Language
Marathi, English & Hindi
Disclaimer
I do hereby declare that the above information is true to the best of my knowledge.
Timeline
Application Support Engineer
Integrated Personnel Services
5 2022 - Current