Vikas Shukla
Delhi,
Summary
Diligent and ambitious deputy manager with several years of industry experience. Possesses exceptional leadership and conflict resolution skills. Committed to ensuring that all associates deliver the utmost level of customer service.
Overview
18
18
years of professional experience
Work History
Lead Assistant Manager -Operations
Exl services
Noida
10.2009 - Current
- Developed and implemented new procedures to improve efficiency of the organization.
- Monitored daily operations and ensured compliance with company policies and regulations.
- Conducted performance appraisals for subordinate staff members and provided feedback on their performance.
- Coordinated with other departments to ensure smooth functioning of activities.
- Provided guidance and support to team members to help them achieve goals.
- Developed strategies for improving customer service standards within the organization.
- Created processes for handling customer complaints effectively.
- Analyzed customer feedback data to identify areas of improvement in services offered by the organization.
- Prepared monthly progress reports detailing achievements against set targets.
- Worked closely with customers to understand needs and resolve diverse issues.
Sales Coordinator
Airtel Channel Partner
07.2006 - 07.2009
- Developed and implemented processes to ensure accurate data entry into the customer relationship management system.
- Conducted market research to identify potential customers for sales campaigns.
- Prepared monthly reports on sales activities, revenue, expenses, and other key metrics.
- Provided administrative support to the sales team including scheduling meetings, preparing presentations and managing email correspondence.
Education
Bachelor of Arts -
Hindu College, Delhi University
07-2005
High School Diploma -
RB Ram Roop Vidya Mandir
New Delhi05-2000
Skills
- Performance Improvements
- Task Delegation
- Quick decision-making abilities
- Strong delegating abilities
- Conflict resolution expertise
- Decision-making capabilities
Certification
LOMA FLMI Level 1 Certified
TTT (Train the Trainer) Certified
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Lead Assistant Manager -Operations
Exl services
10.2009 - Current
Sales Coordinator
Airtel Channel Partner
07.2006 - 07.2009
Bachelor of Arts -
Hindu College, Delhi University
High School Diploma -
RB Ram Roop Vidya Mandir
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