Vikas Singh

Customer Support-Service & Application To achieve excellence in the field where I can utilize my technical skills, there by seeking for a respectable, reputed, and challenging professional career that enhance my professional/technical knowledge and looking forward for a simulative work environment and scope to grow. Currently I am working as a Customer Support Specialist, where I does the Customer Presales application support & installation, troubleshooting, maintenance, of electronic industrial analytical equipment that is EDXRF, OES, EPMA, XPS as well. I have 8 years’ experience about the same Instrument, and I am working In Shimadzu Analytical India Pvt Ltd. I can deal with any situation, and I give contribution in our productivity and profitability as well. I can work under pressure and always accomplish the target.

Over more than 7.5 years of experience in Service & Applications of analytical equipment’s like Spectrometers EDXRF, OES (PMT & CCD), EPMA (Electron Probe Microanalyzer), XPS (X-ray Photoelectron Spectrometer). Responsible for Service support, Installation, Troubleshooting & Presales customer application support, Product Promotion Presentation, which helps to business development and marketing and sales for Spectrometer. Being a teammate, coordinating with excellent technical and interpersonal skills and trained sales and service colleagues on new Instrument. Organizing a service plan and making a necessary implementation.

• EMPA training in Japan, 2022
• EDXRF Advance Training from Singapore, 2020
• EDXRF, SAIP Mumbai, 2018
• PDA 5000, SAIP Mumbai, 2017

• OES & EPMA certification, SAP Japan
• EDXRF Certification, SAP Singapore
• Tableau Desktop Certification, Simplilearn
• Data Science with R Certification, Simplilearn
• Business Analytics with Excel, Simplilearn
• Data Analytics with Python, Simplilearn

• Expended revenue share through achieved the maximum AMC of respective instrument
• Introduced our product and application as well. and create lead for sales
• Improved service after sales and resolve the client issues within time
• Improved the service standard to accomplished troubleshooting within minimum time

• Passport Number: U1247931
• Father's Name: Mr. SATYA BHAN SINGH
• Gender: Male
• Nationality: India
• Marital Status: Single

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