Vikas Singh Gahlot
Faridabad
Summary
Technical customer service and sales professional with a comprehensive understanding of customer requirements and in-depth knowledge of products and banking IT infrastructure, including both government and private sector banks. Possesses over six years of experience in technical support and installation services, providing tailored product recommendations and solutions to fulfill customer needs and surpass expectations. Demonstrates a consistent track record of exceeding revenue targets by effectively utilizing communication skills and sales expertise.
Overview
7
7
years of professional experience
Work History
Senior Advisor, Technical Support
Concentrix
Gurugram
05.2022 - Current
- Facilitated customer needs assessment and enhanced sales strategies to ensure positive experiences
- Monitored operations and reviewed records and metrics to understand company performance.
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Reviewed existing processes and developed recommendations for improvement based on analysis of data collected from stakeholders.
- Maintained positive working relationship with fellow staff and management.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
IT Infrastructure Specialist
WIPRO LTD
Gurgaon
12.2019 - 02.2022
- Troubleshooting the Computer Hardware & network.
- Troubleshoot and understand client’s issues and queries.
- Respond all clients queries on telephone or the web.
- Manage relationship with clients.
- Installation & Commissioning of hardware products with software.
- Work with cross-functional & coordinate with technical teams.
- Strong general management, negotiation, inter-personal, communication.
IT Field Support Technician
VSERV INFOSYSTEM PVT. LTD.
Noida
05.2019 - 12.2019
- Monitored installations to maintain compliance with local codes and industry best practices.
- Conducted backups of data using various backup tools.
- Resolved software related issues on both desktop and laptop computers.
- Implemented antivirus solutions to protect against malicious code threats.
IT Executive
Accumech Solutions
Faridabad
12.2017 - 01.2019
- Conducted periodic system audits to evaluate performance of computer networks, servers, storage devices, and other equipment.
- Analyzed workflows and established priorities for daily operations.
- Managed the installation of hardware and software systems related to information technology infrastructure.
- Managed backup, user account and helpdesk systems.
Education
B.tech - ECE
MD University
Rohtak06-2015
12th - Science Education
CBSE
Faridabad04-2011
10th - Science Education
CBSE
Faridabad04-2008
Skills
- Technical Support
- Sales Expertise
- Process optimization
- Coaching
- Training
- Team Work
- Data backup
- Technical troubleshooting
- Hardware installation
- System auditing
Hobbies and Interests
- Travelling
- Exploring new places
- Getting new experiences
Languages
- English
- Hindi
Personal Information
- Father's Name: Mr. Jaibir Singh Gahlot
- Date of Birth: 05/15/91
Timeline
Senior Advisor, Technical Support
Concentrix
05.2022 - Current
IT Infrastructure Specialist
WIPRO LTD
12.2019 - 02.2022
IT Field Support Technician
VSERV INFOSYSTEM PVT. LTD.
05.2019 - 12.2019
IT Executive
Accumech Solutions
12.2017 - 01.2019
B.tech - ECE
MD University
12th - Science Education
CBSE
10th - Science Education
CBSE
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