VIKAS SURYA
Noida
Summary
Experienced System Engineer with 3+ years in application support, mainframe operations (DB2, CICS), and identity/access management (Saviynt). Proficient in Python and SQL for automation, SLA compliance, and incident management. Skilled in production support, RCA, ticket analytics, and process documentation in healthcare. Effective communicator and team player committed to operational excellence.
Overview
3
3
years of professional experience
1
1
Certification
Work History
System Engineer
Tata Consultancy Services
05.2022 - Current
- Access Management: Executed over 1,000 user access provisioning tasks with 100% compliance.
- Documentation: Created and maintained SOPs and documentation for DB2 administration practices.
- Database Administration: Installed, configured, and maintained DB2 databases, ensuring performance and availability.
- Issue Resolution: Resolved issues and escalated problems with knowledgeable support and quality service.
- Infrastructure Management: Implemented networking and server changes to meet client budgets and needs.
- Technical Support: Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
- SQL Development: Developed and optimized SQL procedures, packages, and functions to support healthcare business processes.
- Performance Tuning: Performed query tuning and database performance optimization across production and UAT environments.
- Backup & Recovery: Developed and implemented backup and recovery strategies to minimize downtime.
- Security & Auditing: Conducted quarterly audits and maintained database security and integrity.
Education
Bachelor of Technology - Computer Science and Engineering
Chaudhary Charan Singh University
Meerut, Uttar Pradesh09.2021
Skills
- Python
- MySQL
- Access provisioning
- Security audits
- DB2
- Application troubleshooting
- JIRA
- ServiceNow (SNOW)
- Citrix
- Saviynt
- Scripting languages
Websites
Projects
- Ticket Volume Reduction & Analytics Automation,
Automated analysis of ServiceNow (SNOW) tickets using Python and SQL to identify top recurring issues. Provided insights that led to implementation of preventive measures, reducing ticket volume by 30% in 3 months.
- Even Distribution of Events & Access Requests
Designed a distribution model for handling access provisioning/deprovisioning evenly across team members. Helped improve SLA adherence and reduced resolution delays by 25%.
- DB2 & CICS Support Knowledge Base
Cigna Healthcare, BlueZone, Confluence, Excel, Created SOPs for 50+ recurring mainframe support tasks (DB2 & CICS), improving onboarding speed and consistency. Enabled faster triaging and resolution of incidents across shifts.
Certification
- AWS Certified Cloud Practitioner
- Complete Data Analyst Course by GFG
Training
- Java Training by TCS Varanasi, Learned basics of Java programming, HTML, and CSS. Studied a case study on a web application. Also attended personality development classes for writing professional emails and client interaction.
- Initial Learning Program (ILP), Completed ILP without any extension and cleared Project Readiness Assessment (PRA) with Python in the first attempt.
Timeline
System Engineer
Tata Consultancy Services
05.2022 - Current
Bachelor of Technology - Computer Science and Engineering
Chaudhary Charan Singh University
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