Vikas Tawar

Understanding of AD and user management

Exposure to multi-tier application setup.

Good exposure on Incident management

Experience in Change Management.

Knowledge in Creation and managing user & group administration.

Participation in bridge calls and providing updates to the customer.

Attending CAB calls and providing updates to the management.

Attend critical P1, P2 calls on priority and speed up to provide work around/fix within SLA.

Creating report of SLAs for INC/SR/CR and PRB tickets and make sure to achieve designated minimum SLAs in each area.

⮚ Attend Weekly and Monthly meetings and present necessary patching report/data to Management/Customer.

Led staff meetings to delegate tasks, assign workload and communicate changing priorities.

Monitored team performance, providing suggestion ns for improvement and training program's to increase team efficiency.

Completed audits and risk assessments to achieve regulatory compliance.

Monitored operations to ensure employees follow ed relevant procedures and worked towards defined Key Performance Indicator (KPI) targets.

Pull out complex data from Redash/SQL/Snowflak es for better analyses and forecasting

Coordination with superior authorities and tech te am to resolve App, order management, etc. relate d issues

Handled North ROC Cluster (UP+UK) which includes 10 cities of UP & Uttarakhand. Generated daily reports detailing suggested process improvement initiatives to inform management.

Maintained accurate driver information, including estimated time of arrival, which became foundation for all delivery scheduling.

Cash management - reducing the cash leakage an d improving the process.

Operation optimization.

Maintained DE's daily login, logout data & also data of DE's with not completing their shifts.

Regular follow-ups with Delivery Executives (DE) to ensure delivery within SLA and keep a track on high SLA defaulters.

Maintained daily/weekly/monthly area performance reports.

Increased regulatory compliance by monitoring vehicles to verify adherence to operational, state and federal requirements.

Make sure 99% Non—rain serviceability by making sure more logins and live follow—up with DE's.

Ensure great DE behavior with customers, also appraised riders & performance and took disciplinary measures when required.

overall monthly attrition by 5% points

Drive logins from the existing fleet to plan for demand spikes within the week.

Strive for 100% compliance among delivery executive across areas on matters like wearing SWIGGY T shirts bag and ID Card while on delivery.