Vikas Tyagi

Achieved the quota over and above in FY24 through providing technology consultation that led to a 10% improvement in client retention This resulted in strengthened customer relationships and increased repeat business.

• Resolved customer issues quickly to close deals and boost client satisfaction.
• Increased sales revenue by developing and implementing effective sales strategies.
• Built long-lasting client relationships through excellent customer service and consistent followups.
• Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
• Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
• Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
• Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
• Prepared sales presentations for clients showing success and credibility of products.

• Decreased customer churn and increased loyalty by effectively grasping each customer's technology strategy and competitive landscape, resulting in boosted account retention
• Executed consultative selling approach through collaboration with Marketing, CSM, License Advisory, Inside sales, Partners and channels, leading to 20% growth in the assigned territory and account
• Achieved the quota over and above in Q3FY24 through providing technology consultation that led to a 10% improvement in client retention rates
• This resulted in strengthened customer relationships and increased repeat business
• Implemented a new sales strategy, resulting in a 40% increase in sales pipeline and accurately forecasting pipeline
• Boosted revenue and exceeded sales targets
• Key Result Areas: Architecting Multi cloud solutions, responded to proposals for enterprise customers and meeting basic requirements by identifying & proposing transformation solutions; working with central bid office and took technical responsibility for responses to large RFI/RFPs
• Translating business strategy into operational tactics; managing operations involving resource mobilization and execution within timelines; ensuring strict adherence with service standards
• Developing relationships with key decision makers in organizations for enhancing business development; setting out quality standards for operational areas and ensuring a high-quality customer experience while adhering to SLAs
• Devising & implementing strategies and business plans in-line with the company's business plans; creating and implementing policies and procedures
• Strategizing with team and coaching them on ways to apply consultative-selling techniques to advance opportunities that resulted in ongoing profitable revenue growth.Determining customers' requirements by specifying customization required to obtain market information Devloping customized solutions by analyzing proposed product/customer requirements
• Successfully designed GTM with Cloud service providers for rolling out new services(Xaas) such as community cloud for Share brokers, and idea for community cloud for cooperative banks
• Took measures like managing features to conclude product lifecycle on time and within budget from USD 3M to USD 5M
• Delivered revenue targets of around USD 20M with SI partners
• Increased product revenue by over 250 USD with a very high gross margin by creating business case, negotiating with field sales and working with Operations to support customer demand
• Architecting Multi cloud solutions, responded to proposals for enterprise customers and meeting basic requirements by identifying & proposing transformation solutions; working with central bid office and took technical responsibility for responses to large RFI/RFPs
• FY 22 2HFY22 Performance award for meeting and exceeding target
• FY24H1 meet and exceeded the target and got new pipeline added almost 3 M USD
• Delievered revenue of around USD 11M with Telco ISV's
• Successfully managed NEP's for getting the Dell platform certified for their NFV /Telco Cloud applications
• Setting up strategic Telco ISV's Ecosystem to provide more coverage for NFVi offerings for Telco's in India

• Target the Service providers such as Idea and Vodafone for compute infra with solution via ISV's
• Focus on solutions with compute and storage for the customer experience management and Data analytics with Nokia
• Successfully managed NEP's for getting the Dell platform certified for their NFV /Telco Cloud applications
• Worked with C-level customers for proactive proposals on SDN/NFV and manged Sales Enablement, Business Case Modeling, and deal structuring for SDN/NFV market and developed proactive Strategy across US/Europe/Australia for existing customers in different geographies; merit of preparing RFI response for Vodafone Australia Network Transformation with SDN/NFV which helped TechM to secure position among top 3 vendors selected
• Worked with the CSP's and Telco operators in SAARC region on the solutions for monitoring of the IP networks for quality of services offered to customers.

• Performed proof of concept demonstrations, instructing potential customers on benefits of Data networks and Qos
• Developed and maintained long-term relationships with clients, fostering strong service bonds and encouraging return patronage.
• Performed detailed research of customer business structures to accurately tailor EXFO offerings to unique needs of each.
• Provided expert guidance and support throughout the implementation process, resolving any technical issues promptly and efficiently.

• Attained sales targets of $2 Million for the Indian market for monitoring & Load simulators and the target revenue of $1.2 million for the spectra2 India wide & was acknowledged for the same
• Negotiated prices, terms of sale and service agreements.
• Utilized strong analytical skills to track sales performance, making adjustments as needed to meet targets.
• Conducted product presentations and demonstrations, resulting in increased product adoption among clients.