Vikas. U
Bangalore
Summary
Accomplished Operations Analyst with a proven track record at Deutsche Bank AG, enhancing cross-border payment efficiency and client satisfaction. Expert in SWIFT Reconnaissance and FEMA Documentation Assessment, I significantly improved operational processes and compliance adherence. Skilled in both technical analysis and fostering customer relationships, I consistently exceed project delivery expectations.
Overview
13
13
years of professional experience
Work History
Operations Analyst
Deutsche Bank AG
Bangalore
10.2015 - Current
- I play a critical role in managing end-to-end cross-border A2 and import A1 payments (outflow and inflow).
- Ensure processing of the transaction end-to-end in the system within the money market cut-off (inputting and approving), and also ensure documents are in line with RBI FEMA regulations.
- Monitoring and processing of payments received through EB, manual mode, & reconciliation.
- Reporting all the transactions to the treasury for FX rates booking and Nostro funding.
- Monitoring of inward and outward SWIFT messages, and response to investigation queries.
- Proficient in SWIFT messages like MT101, MT102, MT103, MT202, MT199, and MT940.
- Comprehensive assistance to clients concerning document discrepancies and the submission of requisite documents, providing detailed instructions on assembling the appropriate documentation, including invoices or bills, proof of goods or services, identification documents, and bank details for remittance.
- Proficient in handling capital transactions, such as dividend payments, FDI receipts, ECB, and ESOP payments.
- Proficient in handling regulatory and compliance matters, including responding to legal notices and obtaining consents, skilled in ensuring adherence to legal requirements and obtaining necessary permissions.
- Expertise in KYC static maintenance, ensuring accuracy and reliability in KYC data management.
- Collaborated extensively with managers to optimize processes and enhance operational efficiency with automation ideas.
- Demonstrated ability to meet and exceed client expectations by delivering projects and services in a timely manner.
- Proficient in overseeing domestic operations, including DD issuance, processing of RTGS and NEFT, mutual funds, stop payments, house transfers, cheque book issuance, and local regulatory payments.
- Proven track record in processing high-volume salary payments within stringent timelines and fallout monitoring. Adept at stakeholder.
- Management, participating in service delivery calls, and making necessary changes to meet expectations, and reduce escalations.
- Strong in data analysis, including volume trends and efficiency reports, aiding senior management decision-making.
- Proactive in identifying process gaps and risk areas, driving process improvements, and handling high volumes of check printing and stop payments during peak periods for e-commerce clients.
- Facilitated in-person client engagement at the branch location, providing real-time resolution to client queries.
Retail Banking Loan Operations
Deutsche Bank AG
Bangalore
11.2012 - 10.2015
- Prepare commercial and individual loan documents.
- Disbursement of commercial and individual loans into the banking mainframe.
- Upload new loans, and perform updates to new and renewed loans.
- Prepare a documentation sheet and checklist for each lender on upcoming renewals.
- Process payments, transfers, and quote payoffs; settle or arrange for the settlement of fund transfers related to the branch, pay downs, interest payments, fee payments, and related collateral activity.
- Interact with Sales and Trading to provide general information in response to inquiries.
- Accurate preparation of required documentation using automated applications.
- Document daily activity and identify exceptions that occur.
- Review credit and security agreements, analyze and extract relevant credit and operational terms, and populate the loan system.
- Upon receipt of closed loan packages, review for completeness, and then book them onto the system. Fund loan proceeds, and pay invoices associated with the loan. Send documents for recording, and set up ticklers.
Credit Card Backend Executive (Kotak Bank)
Ivangel Sales & Services Pvt ltd
Bangalore
09.2011 - 10.2012
- Facilitated credit card application processing, ensuring accurate document verification.
- Responsible for the accuracy and timeliness of reports, the resolution of diverse problems, and contact with customers as needed.
- Responsible for the target achievement of credit card sales at the branches held.
- Supervising the work of new joiners and assigning jobs to them.
- Making calls to customers, generating leads.
- Creating and maintaining team documents, such as reports and data sheets.
- Data Verification and Quality Checking.
- Document filing and record-keeping.
- Handling disputes and escalations of the credit cards.
- Maintaining daily status reports of all credit card applications.
- Reducing rejections from the applications.
Education
MBA - Finance And Accounting
Vijaya Collage
Bangalore06-2014
Skills
- Process updates
- Cross-Border Payment Processing
- Nostro & Vostro Inflow Management
- FEMA Documentation Assessment
- Treasury Reporting
- Customer Service Excellence
- Swift Reconnaissance
- Efficiency Improvement Strategies
- Static Data Analyst
- Branch Banking Operations
Languages
Kannada
First Language
English
Proficient (C2)
C2
Accomplishments
Recognition award in the year of 2017 for excellent individual contribution.
Timeline
Operations Analyst
Deutsche Bank AG
10.2015 - Current
Retail Banking Loan Operations
Deutsche Bank AG
11.2012 - 10.2015
Credit Card Backend Executive (Kotak Bank)
Ivangel Sales & Services Pvt ltd
09.2011 - 10.2012
MBA - Finance And Accounting
Vijaya Collage
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