Vikas Valvi
Nandurbar
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
1
1
Language
Work History
Top-customer-service
Home Credit India Finance Private Limited Company
07.2016 - 10.2023
- Enhanced customer experiences by providing timely and accurate information on products and services.
- Resolved customer complaints with empathy, resulting in improved satisfaction ratings.
- Streamlined communication processes for increased efficiency in addressing customer inquiries.
- Developed rapport with customers through active listening and tailored assistance, fostering loyalty.
- Collaborated with team members to improve overall response times and service quality.
- Conducted regular performance reviews and provided constructive feedback to peers for continuous improvement.
- Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.
Education
BA - History
YCMOU NASHIK
Navapur06.2014
Skills
- Verbal Communication
- Self-Directed
- Calm Under Pressure
- MS Office
- Customer Relations
- Microsoft Word
- Problem-Solving
- Decision-Making
- Analytical and Critical Thinking
- Excellent Communication
- Good Telephone Etiquette
Languages
Hindi
Advanced (C1)
Marathi
Advanced (C1)
English
Beginner (A1)
Additional Information
My Name - Vikas Ganesh Valvi
Date Of Birth - 28/07/1990
Married Status- Married
Timeline
Top-customer-service
Home Credit India Finance Private Limited Company
07.2016 - 10.2023
BA - History
YCMOU NASHIK
Similar Profiles
DRISHTY GROVERDRISHTY GROVER
Manager at Home Credit India Finance Private LimitedManager at Home Credit India Finance Private Limited
Sushma BSushma B
Senior Operator-Personal Loan (KYC analyzer and Payment) at Home Credit India Finance Private LimitedSenior Operator-Personal Loan (KYC analyzer and Payment) at Home Credit India Finance Private Limited
Vinayak KoliVinayak Koli
Digital Services Specialist at Home Credit India Finance Private LimitedDigital Services Specialist at Home Credit India Finance Private Limited
Shahu DigheShahu Dighe
Assistant Manager at Dutta InfraAssistant Manager at Dutta Infra
Prashant PatilPrashant Patil
Quality Engineer at Siemens EnergyQuality Engineer at Siemens Energy