Vikas Valvi
Nandurbar
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
1
1
Language
Work History
Top-customer-service
Home Credit India Finance Private Limited Company
07.2016 - 10.2023
- Enhanced customer experiences by providing timely and accurate information on products and services.
- Resolved customer complaints with empathy, resulting in improved satisfaction ratings.
- Streamlined communication processes for increased efficiency in addressing customer inquiries.
- Developed rapport with customers through active listening and tailored assistance, fostering loyalty.
- Collaborated with team members to improve overall response times and service quality.
- Conducted regular performance reviews and provided constructive feedback to peers for continuous improvement.
- Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.
Education
BA - History
YCMOU NASHIK
Navapur06.2014
Skills
- Verbal Communication
- Self-Directed
- Calm Under Pressure
- MS Office
- Customer Relations
- Microsoft Word
- Problem-Solving
- Decision-Making
- Analytical and Critical Thinking
- Excellent Communication
- Good Telephone Etiquette
Languages
Hindi
Advanced (C1)
Marathi
Advanced (C1)
English
Beginner (A1)
Additional Information
My Name - Vikas Ganesh Valvi
Date Of Birth - 28/07/1990
Married Status- Married
Timeline
Top-customer-service
Home Credit India Finance Private Limited Company
07.2016 - 10.2023
BA - History
YCMOU NASHIK
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