Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Vikas Venkatesh

Vikas Venkatesh

Bangalore

Summary

Seasoned IT Infrastructure and Network Specialist with over 16 years of experience in designing, implementing, and managing enterprise-grade IT environments. Proven expertise in Windows Server administration, network architecture, firewall configuration, virtualization, Monitoring Tools and cloud integration (Azure/GCP). Adept at leading infrastructure projects, optimizing system performance, and ensuring high availability and security across hybrid environments. Strong background in supporting compliance audits (ISO 27001, SOC), automating operations, and driving IT service excellence through ITIL practices.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Assistant Manager - IT Operations Cloud Engineering

Apexon
01.2024 - Current
  • Company Overview: (Client: Microsoft ODC)
  • Configured and managed Cisco switch VLANs to segment network traffic and enhance security and performance across departments.
  • Implemented port blocking policies to prevent unauthorized access and mitigate potential threats at the switch level.
  • Set up and maintained port monitoring (SPAN/RSPAN) for real-time traffic analysis and troubleshooting using network monitoring tools.
  • Collaborated with network and security teams to ensure compliance with internal IT policies and external audit requirements.
  • Documented network configurations and standard operating procedures for switch management and troubleshooting.
  • Manage Azure Active Directory (AAD) identities and governance.
  • Assign RBAC (Role-Based Access Control) permissions.
  • Configure subscription-level access and policies.
  • Create and configure storage accounts, blobs, files, and queues.
  • Secure and monitor storage.
  • Implement Azure Backup and Site Recovery.
  • Deploy and manage VMs (Windows/Linux).
  • Configure availability sets, scale sets, and VM extensions.
  • Manage updates and monitoring.
  • Configure VNets, subnets, NSGs (Network Security Groups).
  • Manage load balancers, VPN gateways, private endpoints, and DNS.
  • Implement hybrid networking with on-prem.
  • Deploy, configure, and manage GCP services such as Compute Engine, Cloud Storage, VPC, Cloud SQL, Pub/Sub, and BigQuery.
  • Implement and manage IAM roles, service accounts, and security policies to ensure compliance and secure access.
  • Design and administer VPC networks, firewalls, VPNs, load balancers, and DNS.
  • Deploy and maintain Kubernetes clusters (GKE), including monitoring, scaling, and upgrades.
  • Configured and managed enterprise-grade monitoring and observability tools including Zabbix, Splunk, Prometheus, and Grafana.
  • Deployed and fine-tuned Zabbix for real-time infrastructure monitoring across multi-site environments; created custom templates and alerting rules to proactively detect network anomalies and system failures.
  • Integrated Splunk with network devices and servers for centralized log aggregation and analysis; developed dashboards and reports for security auditing, performance metrics, and incident response.
  • Implemented Prometheus for time-series data collection and alerting; configured exporters for Linux servers, network switches, and application metrics; optimized retention policies and query performance.
  • Designed and maintained Grafana dashboards for visualizing metrics from Prometheus and other data sources; collaborated with teams to build role-based views for NOC, DevOps, and management stakeholders.
  • Configured and managed GitHub and Jenkins for CI/CD pipelines across multiple environments.
  • Set up and maintained repositories with branch protection rules, pull request workflows, and access controls to ensure secure and collaborative code management.
  • Integrated GitHub Actions for lightweight automation and code quality checks.
  • Designed and implemented Jenkins pipelines (both scripted and declarative) for automated build, test, and deployment processes.
  • Integrated Jenkins with tools like SonarQube, Docker, and Kubernetes to support end-to-end DevOps workflows.
  • Created reusable pipeline templates and shared libraries to standardize deployment processes across teams and projects.
  • Monitored pipeline performance and optimized build times by implementing parallel stages and caching strategies.
  • Collaborated with development and QA teams to troubleshoot pipeline failures and improve release reliability.

Sr.Engineer IT

Apexon
01.2015 - 12.2023
  • Company Overview: (Client: Microsoft ODC)
  • Manages servers, storage, virtualization, and backup systems.
  • Ensures uptime, performance, and security of IT infrastructure.
  • Focuses on Windows Server, Active Directory, DNS, DHCP, and Group Policy.
  • Handles patching, automation, and server health monitoring.
  • Oversees daily IT operations, incident management, and team coordination.
  • Ensures SLA compliance and infrastructure stability.
  • Manages day-to-day network operations.
  • Configures routers, switches, firewalls, and VPNs.
  • Monitors network performance and resolves connectivity issues.
  • Designs and implements network solutions (LAN/WAN, VLANs, routing protocols).
  • Works on network upgrades, capacity planning, and performance tuning.
  • Often collaborates with security and cloud teams.
  • Hybrid role managing both server and network infrastructure.
  • Supports virtualization, backups, and network security.
  • Oversees infrastructure and network teams.
  • Leads projects, ensures uptime, and aligns IT with business goals.
  • Managed vendor relationships for IT infrastructure services, ensuring timely delivery, SLA compliance, and cost-effective solutions.
  • Coordinated with multiple vendors for hardware procurement, software licensing, and network equipment maintenance.
  • Negotiated contracts and service agreements, achieving improved pricing and support terms for enterprise IT solutions.
  • Monitored vendor performance and conducted regular reviews to ensure alignment with business and technical requirements.
  • Collaborated with vendors during infrastructure upgrades and incident resolution, minimizing downtime and ensuring seamless operations.
  • Supported audit and compliance efforts by maintaining vendor documentation and validating third-party access controls.
  • Handled IT procurement processes including sourcing, evaluating, and acquiring hardware, software, and network equipment aligned with business needs.
  • Coordinated with vendors and internal teams to ensure timely delivery, quality assurance, and cost-effective purchasing decisions.
  • Managed procurement documentation such as purchase orders, invoices, and vendor contracts, ensuring compliance with company policies and audit requirements.
  • Negotiated pricing and service terms with suppliers, achieving cost savings and improved support agreements.

Engineer IT

Apexon
05.2008 - 12.2014
  • Install, configure, and troubleshoot desktops, laptops, printers, and peripherals.
  • Provide Level 1 & 2 support for Windows OS, skype for business, and enterprise applications.
  • Manage user accounts, profiles, and permissions via Active Directory.
  • Handle software installations, updates, and patching.
  • Support remote users via tools like AnyDesk, TeamViewer, or SCCM.
  • Provide L2/L3 technical support for desktops, laptops, and peripheral devices.
  • Install, configure, and troubleshoot Windows 10/11 and macOS systems.
  • Support enterprise applications such as MS Office 2k7,2k10, Skype, and collaboration tools.
  • Manage Active Directory accounts, group policies, DNS, and DHCP for users and devices.
  • Perform OS patching, upgrades, and endpoint security management.
  • Troubleshoot hardware issues (printers, scanners, monitors, network adapters).
  • Configure and manage VPN, Wi-Fi, and remote connectivity solutions.
  • Document incidents, service requests, and resolutions in ticketing tools (ServiceNow, Remedy, Jira, etc.).
  • Train and guide end users on IT best practices and system usage.
  • Monitor and maintain LAN/WAN connectivity and performance.
  • Configure and troubleshoot switches, Wi-Fi routers.
  • Manage VPN access and network security policies.
  • Assist in implementing VLANs, NAT rules, and access control lists.
  • Collaborate with IT teams during network upgrades and audits.
  • Support ISO 27001 and SOC audit requirements by maintaining access logs and revoking unused policies.
  • Ensure endpoint security through antivirus, encryption, and patch management.
  • Maintain asset inventory, incident logs, and change records.
  • Create and update technical documentation and user guides.

Education

Bachelor of Science - Computer And Information Sciences

Bangalore University
Bangalore
06.2007

Skills

  • Cloud deployment
  • Azure management
  • Infrastructure management
  • Server administration
  • CI/CD pipeline
  • Incident management
  • Technical documentation
  • ServiceNow
  • LAN and WAN topology
  • Network configuration
  • Operations management
  • Vendor relationship management
  • Google drive
  • Cloud infrastructure
  • Zabbix
  • Splunk
  • Prometheus
  • Grafana
  • JIRA

Certification

Microsoft Certified: Azure Administrator Associate

Timeline

Assistant Manager - IT Operations Cloud Engineering

Apexon
01.2024 - Current

Sr.Engineer IT

Apexon
01.2015 - 12.2023

Engineer IT

Apexon
05.2008 - 12.2014

Bachelor of Science - Computer And Information Sciences

Bangalore University

Similar Profiles

CREATE PROFILE
Vikas Venkatesh