VIKAS VERMA
Sales Manager
Noida
Summary
To be an astute learner and an asset in any organization. I aspire to an enriching career by utilizing my skills and other significant talents.
Overview
10
10
years of professional experience
Work History
Cluster Manager
Phonepe Private Limited
- Current
- Manages and mentors a team of 10+ On-roll Premium account executives, 6 Key Accounts Managers, and 6 Key account Consultants by training, coaching, handholding, and equipping them to manage day-to-day activities to execute client-side delivery in the South Delhi Area
- Acquiring New Merchant Regional Key Accounts and providing them with UPI based Payment Solutions, Smart speakers Website Payment Gateway, and POS Machine
- Increasing market share through Servicing existing clients and providing effective solutions to merchant complaints, Managing Key Accounts and scheme and product communication to merchants
- Launching New products and New Cities (Launched EDC in Punjab and Jammu) in assigned Markets also responsible for Hiring and Training teams in assigned territories
- Training KAM KACs, PAEs, TLs, and Sales Executives on New Products, New VAS, and Acquisition software like ACE, Salesforce and Effort Plus.
City Head
GIG India (A Phonepe Company)
09.2022 - 04.2023
- Manages and mentors a team of Micro-Entrepreneurs by training, coaching, handholding, and equipping them to manage day-to-day activities to execute client-side delivery
- Motivates, engages, reviews, and manages day-to-day operations of the client side projects to ensure effective target-based and quality delivery
- Conduct timely performance reviews, assessments, cost/benefit analysis, and other operational strategic checks - maintain and re-review the tracks for effectiveness
- Identify opportunities for improvement, recommend possible training opportunities for the team, actively participate in their work to share input, and provide feedback and support
- Analyze and improve organizational processes and workflows, quick implementation of changes and best practices & review them periodically to fix any gaps further
- Prepares monthly targets by estimating necessities in manpower and supporting functions, ensuring productivity, and correcting overspending, analyzing cost variance
- Manages product setups for ongoing and new projects by automating and simplifying processes through tech interventions ensuring scalable execution
- Collaborate with client facing teams and ensure smooth execution through proper planning, and quality delivery of the projects ensuring maximum productivity and revenue with optimized costs
- Ensures client and company goals are met by adhering to service level compliances and quality standards.
Area Sales Manager
Phonepe Private Limited
10.2021 - 09.2022
- Handling team of 3 TSMs, 6 On-roll BDA with 20 Business Development Executives
- Taking care of Mass Offline Operations in Delhi
- Responsible for Business Growth, Market share, Stakeholder, and People management
- Responsible for the Onboarding of Offline merchants, PhonePe Business APP & Consumer APP & driving Branding & visibility
- Ideated & executed marketing pilots along with the marketing team leading to an increase in market share across critical sectors
- Driven New product launches like Smart Speaker, ATM, Recharge pilots, and Store Listing
- Providing competition insights to the marketing team and top management.
Territory Sales Manager
Phonepe Private Limited
02.2019 - 10.2021
- Managing team of 12 Business Development Executives, 1 Team Leader & 40 Free Lancers
- Launched Phonepe Operations in South Delhi and Faridabad
- Daily Supervision of direct sales team
- Providing continuous OJT, Developing, and mentoring sales team
- Monitor KPIs, conducting and providing performance review
- Conducting individual client meeting to present products and services to prospect customers
- Ensure brand visibility in assigned territory
- Analyze data to improve productivity and quality of merchant acquisition
- Training and guiding the BDEs to execute the month’s priorities and team agendas
- Focusing on Visibility & Placement of QR code to increase transactions in give.
Store Manager
Bharti Airtel Ltd.
11.2015 - 02.2019
- Managing a group of 15-20 sales and service specialists at front end desk
- Responsible for operating and managing end to end retail store activities
- Generating a total revenue of 35-40 lakh per month from store operations
- Catering approx
- 1100 (postpaid+ prepaid) gads activation every month from store
- Responsible for service escalations and corporate sales meeting
- Taking care of the best quality levels in terms of customer experience
- Answerable for all attrition recruitment and manpower related activities
- Arranging Various RNR for process in terms of achieving the targets
- Responsible for cash and inventory management including banking and filing such as daily cash reports/refunds/replacements
- Responsible for publishing sales and TAT reports
- Meeting retail goals considering revenue generation against investment
- Studying market demands and necessities for working on the best business plans
- Presenting Monthly and quarterly performance reviews to the management
- Ensuring Compliance with the company’s policies and values.
Customer relationship officer
Bharti Airtel Ltd. (Denave India Pvt. Ltd.)
07.2014 - 11.2015
- Responsible for Day to Day Sales and maintaining monthly targets
- Interacting with corporate clients and understanding their Mobility needs
- Responsible for Increasing in number of sales for Postpaid Connections (COCP/COIP and Broadband services)
- Actively involved in business planning & market surveys to assess revenue potential in business opportunities
- Providing full-service support to the customers and building relationship.
Education
M.Sc. Finance -
Leeds Business School
Leeds, U.KB.Sc. - undefined
C.C.S. University, Meerut
10+2 -
10th - undefined
Skills
Proficient with MS office and using the Internet for research & official communication
Completed Oracle 9i (SQL, PL-SQL)
Target oriented with positive thinking
Decision-making skills
Team player with leadership qualities
Adaptable and capable of working in any situation
Personal Information
- Hobbies: Playing Basketball and adventure sports.
- Father's Name: Mr. S.C. Verma
- Date of Birth: 08/14/92
Accomplishments
- Awarded as the best CRO in Circle in the month of May 2015 by the Circle COO.
- Joined Bharti as an OFFROLL employee and got promoted within a year as a Store Manager.
- Won the WYNK App contest held on the National level in the Month of March 2016.
- Got an appreciation mail from the Circle CEO on controlling the postpaid decay in the month of June 2016.
- Awarded as the best store manager in the month of Aug. 2016.
Timeline
City Head
GIG India (A Phonepe Company)
09.2022 - 04.2023
Area Sales Manager
Phonepe Private Limited
10.2021 - 09.2022
Territory Sales Manager
Phonepe Private Limited
02.2019 - 10.2021
Store Manager
Bharti Airtel Ltd.
11.2015 - 02.2019
Customer relationship officer
Bharti Airtel Ltd. (Denave India Pvt. Ltd.)
07.2014 - 11.2015
Cluster Manager
Phonepe Private Limited
- Current
M.Sc. Finance -
Leeds Business School
B.Sc. - undefined
C.C.S. University, Meerut
10+2 -
10th - undefined
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