VIKAS VERMA
Sales Manager
Noida
Summary
To be an astute learner and an asset in any organization. I aspire to an enriching career by utilizing my skills and other significant talents.
Overview
10
10
years of professional experience
Work History
Cluster Manager
Phonepe Private Limited
Delhi
- Current
- Manages and mentors a team of 10+ On-roll Premium account executives, 6 Key Accounts Managers, and 6 Key account Consultants by training, coaching, handholding, and equipping them to manage day-to-day activities to execute client-side delivery in the South Delhi Area
- Acquiring New Merchant Regional Key Accounts and providing them with UPI based Payment Solutions, Smart speakers Website Payment Gateway, and POS Machine
- Increasing market share through Servicing existing clients and providing effective solutions to merchant complaints, Managing Key Accounts and scheme and product communication to merchants
- Launching New products and New Cities (Launched EDC in Punjab and Jammu) in assigned Markets also responsible for Hiring and Training teams in assigned territories
- Training KAM KACs, PAEs, TLs, and Sales Executives on New Products, New VAS, and Acquisition software like ACE, Salesforce and Effort Plus.
City Head
GIG India (A Phonepe Company)
NCR
09.2022 - 04.2023
- Manages and mentors a team of Micro-Entrepreneurs by training, coaching, handholding, and equipping them to manage day-to-day activities to execute client-side delivery
- Motivates, engages, reviews, and manages day-to-day operations of the client side projects to ensure effective target-based and quality delivery
- Conduct timely performance reviews, assessments, cost/benefit analysis, and other operational strategic checks - maintain and re-review the tracks for effectiveness
- Identify opportunities for improvement, recommend possible training opportunities for the team, actively participate in their work to share input, and provide feedback and support
- Analyze and improve organizational processes and workflows, quick implementation of changes and best practices & review them periodically to fix any gaps further
- Prepares monthly targets by estimating necessities in manpower and supporting functions, ensuring productivity, and correcting overspending, analyzing cost variance
- Manages product setups for ongoing and new projects by automating and simplifying processes through tech interventions ensuring scalable execution
- Collaborate with client facing teams and ensure smooth execution through proper planning, and quality delivery of the projects ensuring maximum productivity and revenue with optimized costs
- Ensures client and company goals are met by adhering to service level compliances and quality standards.
Area Sales Manager
Phonepe Private Limited
Delhi
10.2021 - 09.2022
- Handling team of 3 TSMs, 6 On-roll BDA with 20 Business Development Executives
- Taking care of Mass Offline Operations in Delhi
- Responsible for Business Growth, Market share, Stakeholder, and People management
- Responsible for the Onboarding of Offline merchants, PhonePe Business APP & Consumer APP & driving Branding & visibility
- Ideated & executed marketing pilots along with the marketing team leading to an increase in market share across critical sectors
- Driven New product launches like Smart Speaker, ATM, Recharge pilots, and Store Listing
- Providing competition insights to the marketing team and top management.
Territory Sales Manager
Phonepe Private Limited
Delhi
02.2019 - 10.2021
- Managing team of 12 Business Development Executives, 1 Team Leader & 40 Free Lancers
- Launched Phonepe Operations in South Delhi and Faridabad
- Daily Supervision of direct sales team
- Providing continuous OJT, Developing, and mentoring sales team
- Monitor KPIs, conducting and providing performance review
- Conducting individual client meeting to present products and services to prospect customers
- Ensure brand visibility in assigned territory
- Analyze data to improve productivity and quality of merchant acquisition
- Training and guiding the BDEs to execute the month’s priorities and team agendas
- Focusing on Visibility & Placement of QR code to increase transactions in give.
Store Manager
Bharti Airtel Ltd.
Noida
11.2015 - 02.2019
- Managing a group of 15-20 sales and service specialists at front end desk
- Responsible for operating and managing end to end retail store activities
- Generating a total revenue of 35-40 lakh per month from store operations
- Catering approx
- 1100 (postpaid+ prepaid) gads activation every month from store
- Responsible for service escalations and corporate sales meeting
- Taking care of the best quality levels in terms of customer experience
- Answerable for all attrition recruitment and manpower related activities
- Arranging Various RNR for process in terms of achieving the targets
- Responsible for cash and inventory management including banking and filing such as daily cash reports/refunds/replacements
- Responsible for publishing sales and TAT reports
- Meeting retail goals considering revenue generation against investment
- Studying market demands and necessities for working on the best business plans
- Presenting Monthly and quarterly performance reviews to the management
- Ensuring Compliance with the company’s policies and values.
Customer relationship officer
Bharti Airtel Ltd. (Denave India Pvt. Ltd.)
07.2014 - 11.2015
- Responsible for Day to Day Sales and maintaining monthly targets
- Interacting with corporate clients and understanding their Mobility needs
- Responsible for Increasing in number of sales for Postpaid Connections (COCP/COIP and Broadband services)
- Actively involved in business planning & market surveys to assess revenue potential in business opportunities
- Providing full-service support to the customers and building relationship.
Education
M.Sc. Finance -
Leeds Business School
Leeds, U.KB.Sc. - undefined
C.C.S. University, Meerut
10+2 -
10th - undefined
Skills
Proficient with MS office and using the Internet for research & official communication
Completed Oracle 9i (SQL, PL-SQL)
Target oriented with positive thinking
Decision-making skills
Team player with leadership qualities
Adaptable and capable of working in any situation
Personal Information
- Hobbies: Playing Basketball and adventure sports.
- Father's Name: Mr. S.C. Verma
- Date of Birth: 08/14/92
Accomplishments
- Awarded as the best CRO in Circle in the month of May 2015 by the Circle COO.
- Joined Bharti as an OFFROLL employee and got promoted within a year as a Store Manager.
- Won the WYNK App contest held on the National level in the Month of March 2016.
- Got an appreciation mail from the Circle CEO on controlling the postpaid decay in the month of June 2016.
- Awarded as the best store manager in the month of Aug. 2016.
Timeline
City Head
GIG India (A Phonepe Company)
09.2022 - 04.2023
Area Sales Manager
Phonepe Private Limited
10.2021 - 09.2022
Territory Sales Manager
Phonepe Private Limited
02.2019 - 10.2021
Store Manager
Bharti Airtel Ltd.
11.2015 - 02.2019
Customer relationship officer
Bharti Airtel Ltd. (Denave India Pvt. Ltd.)
07.2014 - 11.2015
Cluster Manager
Phonepe Private Limited
- Current
M.Sc. Finance -
Leeds Business School
B.Sc. - undefined
C.C.S. University, Meerut