Vikas Wahal

Strategic Partnerships and BFSI Advisory

• Delivered strategic insights on banking trends to BFSI practice and delivery teams across the Middle East, Eastern Europe, Africa, and India. POVs on 30+ RFPs.
• Collaborated with senior leadership to uncover business opportunities through client engagements and worked on GTM strategy.
• Introduced six new clients as part of the new acquisition focus.
• Led initiatives enhancing client satisfaction and improving service delivery.
• Coordinated cross-functional teams, aligning efforts with organizational goals.
• Analyzed market trends to develop business strategy and product direction.

• Platform for Enterprises with Embedded Finance.
• Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Achieved cost savings by developing functional solutions to problems.

• Client-oriented Payment Orchestration and Backend Operations Management solution.
• Led strategic initiatives to enhance digital payment solutions and user experience.
• Collaborated with stakeholders to align financial technology strategies with market trends.
• Managed compliance with regulatory standards within the fintech industry.

• Managed 508 branches across Delhi, NCR, Haryana, and Jammu & Kashmir, with a liability base of USD 18 million and USD 16 billion in assets.
• Created a strong distribution franchise for retail and SME lending through branch and DSA channels.
• Third Party book with an AUM of USD 8 Billion grew at a CAGR of 20%
• Led a team of more than 5,400 employees to achieve strategic objectives.
• Increased market share in the North from 7% to 10.75% through targeted initiatives.
• Collaborated with stakeholders on product development, digitization, and enhancing the customer experience.
• Worked with Central and state governments on CSR and digital payment solutions.
• Achieved strong P&L growth by controlling costs and increasing revenue and achieving C/I ratio of 27%
• Chaired committees on Audit and Compliance, POSH, and RBI SLBC

• Developed strategic plans to align with corporate goals and market trends.

• Led a team to enhance the customer service experience at HDFC Bank branches in the semi-urban and rural ecosystem.
• Coordinated staff schedules to optimize branch coverage and create efficiency.

• Led initiatives to improve customer service standards in line with organizational goals.
• Analyzed data from multiple sources to identify key trends, insights, and opportunities for improvement within the cluster.

• Managed daily operations across branches in South Delhi, ensuring compliance with banking regulations.
• Led the merger and integration project with Times Bank and Centurion Bank.

• Joined ICICI Bank as Assistant Manager Customer Services, handled multiple Operations, Forex, Trade Finance.
• Was a Trainer at the Bank's Training Centre in Pune.
• Monitored account transactions for accuracy and compliance issues.

• Worked across multiple geographies as Assistant Branch Manager, Officer NRI services, Officer Internal Control and Audit.
• Trainer for Non Resident Products and Services.

• Management Trainee