Open To Work
Vikas Yadav
Mulberry Meadows CHS, C-Wing-203, Godrej Hill, Khadak Pada, Kalyan (W),MH
Work Preference
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
20
20
years of professional experience
Work History
Sr. Analyst
Atidan Technologies Private Limited
05.2020 - Current
- We create ILT (Instructor-Led Training), Virtual, and Meeting Conference sessions in the Learning Management System (LMS). Additionally, handle registrations and upload courses online in SumTotal.
- Edit, cancel, or reschedule complete learning events and update existing courses in SumTotal.
- Update the rosters for sessions held in SumTotal.
- Enroll or cancel learners in SumTotal.
- Reset passwords for newly hired employees, unlocked accounts, and delete terminated users from SumTotal.
- Facilitate service tickets in SumTotal for BDA (Business Development Associate) or site contacts.
- Create sign-in sheets for site contact vendors, instructors, and BDAs.
- Distribute pre-reading materials to learners or update records in SumTotal.
- Generate various reports, including advanced reporting in the LMS, subscription reports in SumTotal, and monthly reports.
- Add, edit, or cancel PC room and non-PC room reservations in SumTotal for BDA.
- Remove learners from the pending or waitlist after the registration deadline in SumTotal.
- Activate notifications for survey evaluations at the session level for ILT and virtual classes in SumTotal.
- Respond to client inquiries and assist them based on their requirements.
- Manage the queue and assign tasks to the team.
- Handle client reporting.
- Create Standard Operating Procedures (SOPs) for new processes and review/update existing process documents.
- Comply with all data security and code of conduct standards.
- Along with regular work I share the responsibility to give Training, SOP creation and updating training to new hires.
- Mentoring new associates in the team and empowering them with proper technical/process knowledge.
- Updating the training plan and cross training metrics.
- Implemented advanced analytical tools to streamline reporting processes, reducing turnaround time for critical insights.
- Optimized project management, resulting in timely deliverables and improved client satisfaction rates.
- Enhanced team productivity by streamlining workflow processes and implementing time-saving strategies.
- Analyzed data to identify root causes of problems and recommend corrective actions.
- Generated ad-hoc reports to evaluate specific business requirements.
- Nurtured strong working relationships with clients, ensuring their needs were met while exceeding expectations on deliverables.
Sr. Analyst
Wipro
03.2008 - 08.2019
- Virtually Transitioned Compensation Process
- Created and updated Standard Operating Procedures (SOPs) and the process tracking plan in collaboration with the client.
- Updated bonus plans and yearly ratings for the current or previous year for all compensation employees.
- Provided support to the onshore team with their day-to-day service requests related to compensation and bonuses.
- Generated the Bonus Reject Report and resolved any programming or data-related issues in collaboration with the IT and onshore teams.
- Engaged with the onshore team to address issues, provide new training, and share updates through live meetings, web chats, and conference calls.
- Managed the queue by analyzing it on an hourly basis and providing status updates to the onshore team.
- Interacted with clients through emails and scheduled calls to address queries and provide updates.
- Prepared and distributed weekly and monthly reports on the process to the client and onshore team.
- Trained new team members, ensuring they have a thorough understanding of the process, while also assisting with process-related queries from other team members.
- Handled escalations and shared timely information and updates with team members.
- Maintained regular updates of process documentation to reflect any new change suggested.
- Gold Award for the best initiative taken.
- Premier Team Award for achieving the highest production in the domain.
- Platinum Award for the successful transition of the Compensation process.
- Received multiple informal awards for excellent performance.
- Best Idea of the Month Award.
- Received numerous appreciation emails from clients and onshore teams.
- Analyzed complex data sets to identify trends, improve decision-making processes, and optimize business strategies.
- Generated standard and custom reports to provide insights into business performance.
- Enhanced team productivity by streamlining workflow processes and implementing time-saving strategies.
- Analyzed data to identify root causes of problems and recommend corrective actions.
- Provided technical support for troubleshooting analytics and reporting issues.
Customer Response Executive
Reliance BPO
03.2006 - 09.2007
- Managed calls from Mumbai customers and resolved their queries.
- Took on team responsibilities in the absence of the Team Leader, including providing daily updates and handling escalated calls.
- Trained new hires periodically on quality parameters.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
Education
Bachelor of Commerce -
Agarwal College
01.2005
Higher Secondary Certificate - undefined
Model College
03.2001
Secondary School Certificate - undefined
Century Rayon High School
03.1999
Skills
- Effective engagement with diverse individuals
- Exhibit a willingness to learn and adapt quickly
- MS Excel
- Multiple priorities management
- Deadline adherence
- Team collaboration and leadership
- Documentation and reporting
- Report preparation
- Decision-making
Languages Known
English
Hindi
Marathi
HOBBIES
Listening Music
Timeline
Sr. Analyst
Atidan Technologies Private Limited
05.2020 - Current
Sr. Analyst
Wipro
03.2008 - 08.2019
Customer Response Executive
Reliance BPO
03.2006 - 09.2007
Higher Secondary Certificate - undefined
Model College
Secondary School Certificate - undefined
Century Rayon High School
Bachelor of Commerce -
Agarwal College
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