Vikas Yadav
Mumbai
Summary
-Qualified with extensive background in advanced management processes. Utilities superior communication skills to build meaningful, trusting relationships that exceed client demands.
- Flexibility ,Ability to prioritize-Patience
-Ability to stay calm under pressure Exceptional presentation skills.
-Strong analytical and problem solving skills
Overview
6
6
years of professional experience
Work History
IT HA Support specialist Grade II
Teleperformance
03.2022 - Current
- Company Overview: We work for Teleperformance employees based on USA, UK & Philippines
- Responded to customer emails, calls and live chat regarding technical malfunctions and issues to fix
- Demonstrated outstanding troubleshooting and problem-solving abilities to deliver solutions for technical issues
- We are using Avaya Softphone for communicating to end user
- 2 months of notice period
- We work for Teleperformance employees based on USA, UK & Philippines
Service Desk Engineer
Wipro
10.2018 - 03.2022
- Asked customers targeted questions throughout troubleshooting to determine smart solutions
- Responded to customer emails, calls and live chat regarding technical malfunctions and issues to fix remotely
- Addressed and resolved SLA issues
- Helped customers set up new systems, computers, applications and software
Education
Master of Science - information technology, IT
mumbai university
Mumbai, MH01.2021
Bachelor of Science - information techology, IT
mumbai university
Mumbai, MH01.2018
HSC - science
TDRD inter collage
Jaunpur, UP01.2015
SSC - science
BNSNIC belwa
Jaunpur, UP01.2013
Skills
- Time management
- Creativity
- Communication
- Leadership
- Interpersonal skills
- Problem-solving
- Teamwork
- ServiceNow
- BMS
- Team Viewer
- Active Directory
- Ms office
- Ms intune
- Outlook
- Ms teams
- Zoom
- TCP Ip model
- Cloud computing
- DBA
- SQL
- ITIL
- VDI&VPN
- Citrix
- Cisco
- Operating system
- Oracle
- Linux
- Adaptability
- Application installation
- Application support
- Ticking tools service now
- Zendesk
- Service desk management
Additional Information
Good knowledge of Microsoft Office, Outlook, network security (DNS, DHCP)., OS: Windows XP, LINUX & Good knowledge of SQL., Good Interpersonal, Highly motivated and enthusiastic and capable of working on own initiative., Hobbies: Reading Books, Listening to Music, Playing games.
Disclaimer
I hereby declare that all the particulars furnished by me in this application are true, correct and complete to the best of my knowledge and belief.
Timeline
IT HA Support specialist Grade II
Teleperformance
03.2022 - Current
Service Desk Engineer
Wipro
10.2018 - 03.2022
Master of Science - information technology, IT
mumbai university
Bachelor of Science - information techology, IT
mumbai university
HSC - science
TDRD inter collage
SSC - science
BNSNIC belwa
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