VIKAS GUPTA
Project Manager - ATM Deplyoment
Thane
Summary
Aspiring to thrive in a challenging and dynamic environment, committed to contributing to organizational growth and success. Eager to leverage skills and experience to drive impactful results while continuously enhancing personal and professional development. A proactive approach to problem-solving and collaboration ensures valuable contributions to team objectives. Passionate about embracing new opportunities that foster organizational success and individual growth.
Overview
16
16
years of professional experience
3
3
Certifications
3
3
Language
Work History
Project Manager – ATM Deployment
Hitachi Payment Services Pvt. Ltd.
08.2024 - Current
- Client Managed – State Bank of India – Phase 17
- Managed the end-to-end installation and integration of ATMs across India for the SBI Phase-17 deployment project.
- Stationed at Patna LHO to manage and resolve bank’s escalation
- Collaborated with vendors, banks, and internal stakeholders to ensure on-time delivery and compliance with project budget constraints
- Performed risk assessments and implemented mitigation plans to ensure projects were completed on schedule, within scope, and within budget
- Maintained adherence to security protocols and industry standards, minimizing downtime and enhancing customer service.
- Implemented business advancements and enhancements to ensure timely and high-quality delivery to clients as committed
- Co-ordinating with internal stake-holders for negotiation, and liaised with vendors to facilitate smooth project execution.
- Coordinated with finance, vendors, contractors, and authorities to ensure smooth project execution, invoicing, and compliance
- Monitored and resolved daily bank escalations and field issues against design parameters
- Generated and shared daily MIS and project status reports with management and clients.
- Optimized resource use and initiated cross-training to improve efficiency and cost-effectiveness.
Customer Account Manager (E-Surveillance)
CMS Info System Ltd. (Hemabh Technology Pvt. Ltd.)
10.2023 - 08.2024
- Client Managed – Bank of India, HDFC Bank, APNA Bank & National Bank (Total Portfolio – 6 Cr. Approx.)
- Managing the E-surveillance of branch and ATM projects, covering both new installations and existing services.
- Responsible for ensuring timely submission of invoices to customers and collecting payments from them to ensure smooth transactions
- Analysing customer data to identify areas of improvement and optimize business performance
- Collaborating closely with internal departments to resolve customer specific challenges and issues
- Conducting monthly/quarterly reviews with respective clients to ensuring our goals are in alignment with the customer and business needs to ensure continuous growth and customer satisfaction
- Presenting the progress of monthly/quarterly initiatives to internal and external stakeholder
- Identifying new business opportunities within existing accounts and strategizing to expand the company’s footprint in the market
- Acting as the primary point of contact for key clients, addressing their inquiries, resolving issues, and proactively identifying opportunities for upselling and cross-selling
Assistant Manager – Operations & Recon
Financial Software & System (P) Ltd.
11.2011 - 09.2023
- Client Managed – IDBI Bank Ltd., Bank of Bahrain & Almasraf Bank, UAE (Arab Financial Services, AFS) & PNB Reconciliation
- Job Profile:
- Monitoring transactions across nine banks using various BINs hosted on FIS Nodes & FIS Switch.
- Analyzing customer transactions for Bank of Bahrain & Almasraf Bank, Dubai, to detect critical errors and fraudulent transactions.
- Conducting daily stand-in activities for Al-salam Bank (ASBB), Bahrain.
- Overseeing bank escalations and ensuring uptime compliance as per SLAs.
- Coordinating with OEM vendors regarding services, performance, and penalties.
- Providing guidance to a help-desk team for timely resolution of ATM incidents, critical issues, and change requirements & managing roster to ensure sufficient manpower for uninterrupted support.
- Responsible for roster management to ensure sufficient manpower available to provide uninterrupted support.
- Managing reconciliation and deductions for PNB Bank with 3000 ATMs PAN India. Additionally, reconciling, resolving & tracking of daily dispute cases including ONUS, OFFUS, NFS Chargeback, Proactive, Pre-Arbitration, Arbitration, and Ombudsmen cases within specified Bank process and TAT.
- Minimizing financial losses for the company by resolving critical escalation of banks with proper justifications
Senior Executive – Field Service Dept.
TATA Communication & Banking Infra Solution Ltd.
01.2011 - 11.2011
- Managing the infra related issues for IOB, SBI and ICICI Bank ATM’s.
- Co-ordinating with the vendors regarding infra related issues and get issue resolved within the timelines.
- Escalation of calls as per the required TAT to avoid any down time.
- Conference call with the vendors related to their scope of work.
- Having conference call with the branch channel manager on the daily report.
- Maintaining the look and feel of the ATM.
- Managing TIS issues like UPS, Electrical issues, ACs etc.
EMS Executive – ATM Monitoring
Diebold System Private Limited
05.2009 - 01.2011
- Managing the Diebold ATMs throughout the country.
- Providing online technical support to field engineer.
- Escalation of calls as and when required as per the matrix provided to us internally as well as externally.
- Communicating and follow up with branch manager & zonal branches through Mails & Phone.
- Communicate with zonal branches through the Email & phone
Education
Bachelor’s in Business Administration - BBA
Higher Secondary College - Commerce
Skills
Having good knowledge of Windows OS, CorelDraw & Photoshop
Certification
Foundation of Project Management, Google Inc.
Interests
Playing Guitar & Chess
PERSONAL VITAE
- Date of Birth: 08th July 1987
- Marital Status: Married
- Passport No.: U4003451
- Address: A4, 304, Phase-2, Brahmand Society, Off. G. B. Road, Azadnagar, Thane (w) – 400 607, Maharashtra
Disclaimer
I hereby confirm and declare that all the above information provided by me is true and correct to the best of my knowledge and belief.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
CorelDraw
Photoshop
Windows
Languages
English
Advanced (C1)
Hindi
Advanced (C1)
Marathi
Intermediate (B1)
Work Preference
Work Type
Full TimeWork Location
HybridRemoteImportant To Me
Career advancementWork-life balanceCompany Culture401k matchHealthcare benefitsWork from home optionTeam Building / Company RetreatsTimeline
Foundation of Project Management, Google Inc.
08-2024
Project Manager – ATM Deployment - Hitachi Payment Services Pvt. Ltd.
08.2024 - Current
Customer Account Manager (E-Surveillance) - CMS Info System Ltd. (Hemabh Technology Pvt. Ltd.)
10.2023 - 08.2024
Assistant Manager – Operations & Recon - Financial Software & System (P) Ltd.
11.2011 - 09.2023
Senior Executive – Field Service Dept. - TATA Communication & Banking Infra Solution Ltd.
01.2011 - 11.2011
EMS Executive – ATM Monitoring - Diebold System Private Limited
05.2009 - 01.2011
Diploma in Multimedia & VFX, Techno Perfect Institute of Graphics, Animation & Special FX (3yrs.)
07-2006
Hardware and Networking (A+, N+) IP Solutions, Thane
04-2004
Sanket Junior College - Higher Secondary College, Commerce
Sarvepalli Radhakrishna University - Bachelor’s in Business Administration, BBA
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