Vikash Kumar

Customer relationship management (CRM) is a model for managing a company’s interactions with current and future customers. It involves using technology to organize, automate, and synchronize sales, marketing, customer service, and technical support.

It implements the process of lead acquisition and lead management in CRMNEXT. The aim is to integrate with Loan and Insurance process of banks, to ensure complete visibility of the entire lead life-cycle. This will involve exchange of information between core systems with CRMNEXT.

1.Selection or identification of test cases for automation from existing test case documentation.

2.Involved in writing Automation scripts and executing scripts.

3.Executed test cases, validated test results, tracked defects/bugs, recorded and reported defects.

4.Involved in Automation Feasibility Study for Web based applications.

5.Organizing, monitoring defect management process Handling changes and conducting regression tests.

6.Took an active part in the progress meeting with projects stakeholders on daily defects status.

7.Involved for managing test execution and defect tracking of all issues.

Vcloudx Infotech is as Video domain Company which is generally working On Video platform as Product Enablex

1.Scenario walk-through with the workflow to understand the functionality of the system without any available document

2.Mobile Application testing for both Android and iOS versions

3.API Testing and validate the cases in Postman Tool.

4.Writing test cases, peer reviewing and execution with speed, accuracy and logic

5.Back end testing with server

6.Deployment of server on Local server ,Test and Release.

7.Involved in Testing VOIP system .

8.Analyzing MKV and MP4 transcript in server

9.Video testing .Voice testing ,SMS testing with server and UI .