Vikash Kumar
Ranchi
Summary
To reach a challenging position in the field of Business Development where i can contribute best of my skills for the growth of the company’s profitability as well myself by gaining experience from your organization. Experienced Sales Manager with a demonstrated history of working in the Ed-tech/Hospitality industry. Skilled in People Management, Business Management, Sales, Market Research, Negotiation and Management. Strong sales professional with Team handling capabilities
Overview
5
5
years of professional experience
Work History
Manager
Talentedge, Upgrad
05.2023 - Current
- Responsible for business development activities which involves working on client acquisitions, CRM, business growth , revenue maximization
- Managing the team effectively and driving KRAs to ensure the expected targets are met while maintaining an effective SOP and process is followed
- Involved in the design, development, and enhancement of educational technology products and services
- Work closely with cross-functional teams, including software developers, instructional designers, content creators, and UX/UI designers, to ensure the products meet the needs of educators, Customers, and other stakeholders
- Develop and execute long-term strategies to achieve the company's goals and objectives
- Identify market trends, analyze customer needs, and devise plans to stay ahead of the competition while catering to the ever-evolving demands of the education sector
- Responsible for building and leading high-performing teams
- They provide guidance, coaching, and support to team members, foster collaboration, and create a positive and motivating work environment
- Oversee the planning, execution, and timely delivery of Revenue Targets
- They establish clear milestones, allocate resources efficiently, and monitor progress to ensure projects are completed on schedule and within budget
- Collaborate with the marketing team to create effective strategies for promoting products and services
- This includes creating compelling messaging, identifying target audiences, and utilizing various marketing channels
- Responsible for budgeting and financial planning
- Monitor lead expenses, evaluate ROI on different initiatives, and make informed financial decisions to optimize the company's performance
- Working closely with QA teams to conduct training and audits to identify and resolve issues promptly.
Senior Learning Consultant
Great Learning – Great Lakes e-services Pvt ltd
10.2021 - 05.2023
- Set a Record in the very first month of joining by delivering most units conversions within the vertical
- Achieved the Highest TVA of 24 lacs Revenue in the Month of October 22 and set a new Revenue record
- Maintained the highest TVA ranking and remained on top throughout the year 2021
- Was awarded with several achievements as – The Great wall, Bulls eye bagger
- Achieved a Revenue of more than 1.2 Cr in a year
- Promoted as acting TL in just 1 year of experience and led a team of 4 members for 1st quarter 2023 and achieved more than 100 % TVA through out
- Mentored and guided employees to foster proper completion of assigned duties
- Built strong relationships with customers through positive attitude and attentive response
- Coordinated weekly meetings for internal and external groups
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values
- Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions
Business Development Associate
Byjus -Think & Learn Pvt Ltd
10.2020 - 09.2020
- Developed business pipeline using cold and warm technique
- Boosted revenue by bringing in and cementing relationships with new clients and optimizing servicing of existing customer accounts
- Enhanced sales techniques and marketing plans to strengthen business development efforts
- Developed knowledge of company products and services to make suggestions according to customer needs
- Negotiated contracts and closed sales with new and existing clients
- Applied core knowledge to effectively communicate sensitive or technical information while adhering to regulatory guidelines
- Pitched plans to potential customer to raise business
- Met with current clients to assess needs and fetch business
Asst. Front Office Manager
Hotel Babylon International
Raipur
07.2019 - 09.2019
- Worked as Asst
- Front Office Manager and Overlooking the duties and responsibilities of Entire Front Office Team
- Preparing various reports such as OTA contribution Report, Total Contribution report, Reservation Pickups report, Forecast Report , Keeping a close look and Updating Future Bulk booking report on daily basis
- Attending Morning meeting in absence of H.O.D and planning the day accordingly
- Liaoning with reservation Team , Sales Team and guests on daily basis to ensure proper detailing of Room Tariff and Billing to ensure all the charges are correctly entered on guest Bills
- Monitoring the entire Front Office operations and ensuring smooth functioning of the sub departments such as Valet Desk , Reservations , Cashiering , Reception ,Bell desk
- Ensuring the Entire credit control; procedures (i.e
- High Balance, BTC mails, Ageing if any, Advance status) are adhered properly on daily basis
- Keeping a track on the Guest feedbacks/ complaints on daily basis and implementing steps to rectify them Budgeting -Preparing Revenue / Income and expenses Budget for Room division
- Closely monitoring the Room occupancy, ARR, Revenue Maximization and setting plans to achieve the Target / Budget on regular basis
- Deeply committed in maximizing the Review turnover on Trip Advisor /Go-MMT and other online portals , Ensuring all the reviews are reverted on time and has managed to achieve the # 1 Spot on Trip Advisor Ranking
- Ensuring a highly motivated and positive work culture being established in the department by conducting regular trainings and motivational sessions
- Monitoring and Keeping a track of all the OTAs , Online portals , to curate ways to achieve the Budget on MTD basis
- Liaoning with the Vendors and Coordinating with Accounts team to ensure smooth functioning of the department
- Recruitment and Manpower planning of the department in coordination with HRD to ensure maximum productivity and quality work output and professional growth of each team member
Asst.Front Office-Manager
Hotel Zone
Raipur
06.2018 - 01.2019
- Have been involved in Accountability of guest complaints and the responsive rate of guest complaints
- Coordinating with Interdepartmental (Housekeeping, maintenance, Accounts ,etc.) to ensure smooth functioning of operations Allocating and assigning rooms on prior basis to ensure guest satisfaction
- Investigate and resolve complaints, lost & found articles , lockers and electronics safes
- Preparing Training calendar for team members fortnightly and ensuring trainings being taken periodically Training freshers on PMS and guiding them to achieve departmental goals
- Maintaining the flow of online Reviews by pushing guests towards regular feedbacks
- Taking initiatives to ensure proper Check-in and Checkouts on time with proper SOPs and standard Involved in Cashiering and maintaining proper cash Flow by lessoning with Accounts team
- Allocation of duties and responsibilities to colleagues, peers and ensuring accurate duty Roster being made
- Handled the department as acting HOD in the absence of HOD for 02 Months ( January 2017 , December 2017), Was working as an Acting HOD and overlooking the responsibilities of Front Office Manager
- Heading the entire Front Office operations and ensuring smooth functioning of the sub departments such as Valet Desk , Reservation Cashiering , Reception ,Bell desk
- Budgeting -Preparing Revenue / Income and expenses Budget for Room divisions
- Closely monitoring the Room occupancy, ARR , Revenue Maximization and setting plans to achieve the Target / Budget on regular basis
- Deeply committed in maximizing the Review turnover on TripAdvisor /Go-MMT and other online portals ,Ensuring all the reviews are reverted on time and has managed to achieve the # 1 Spot on TripAdvisor Ranking
- Driving all the departmental programs based on company culture , Standards , Requirements and guest engagement
- Ensuring a highly motivated and positive work culture being established in the department by conducting regular trainings and motivational sessions
- Driving the guest satisfaction Index to the maximum for MTD / YTD
- Responsible for profitability of the Rooms division , Achieving budget throughout
- Keeping a track of all the OTAs , Online portals , NSOs productivity and monitoring properly to curate ways to achieve the Budget on MTD basis
- Recruitment and Manpower planning of the department in coordination with HRD to ensure maximum productivity and quality work output and professional growth of each team member
- Notable Accomplishments - -After the completion of MT program, was being promoted directly as acting HOD of the department for the financial year 2018- 19 till date -In this tenure had achieved each and every budget of the Rooms division MTD /YTD without fail leading to company’s profitability.
Education
Matriculation -
KendriyaVidyalaya
Intermediate - undefined
NIOS (National Institute of Open Schooling)
BHMCT -
Birla Institute of Technology
Bachelor of hotel Management and Catering Technology - Hotel Management
Skills
MS Excel (Basic Accounting, Calculation, various Tables and formats) , MS Word ( Tables , Creating and modifying databases Forms and formats ) Adobe Photoshop -6, DCA, Anchoring and Motivating, Active participant in various Co -curricular and Team building activities , Driving Company goals , Revenue maximization , People Management, Business Management, Sales, Market Research, Negotiation and Managementundefined
Painting , Driving , Cricket
i am passionate about trips and exploring the places on long drives apart from this i love to play cricket i follow closely and in the spare time i do sketching and painting as well
Timeline
Manager
Talentedge, Upgrad
05.2023 - Current
Senior Learning Consultant
Great Learning – Great Lakes e-services Pvt ltd
10.2021 - 05.2023
Business Development Associate
Byjus -Think & Learn Pvt Ltd
10.2020 - 09.2020
Asst. Front Office Manager
Hotel Babylon International
07.2019 - 09.2019
Asst.Front Office-Manager
Hotel Zone
06.2018 - 01.2019
Matriculation -
KendriyaVidyalaya
Intermediate - undefined
NIOS (National Institute of Open Schooling)
BHMCT -
Birla Institute of Technology
Bachelor of hotel Management and Catering Technology - Hotel Management
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