Vikash Kumar
New Delhi
Summary
Dynamic leader with a proven track record at Policy Bazaar Insurance Brokers Private Limited, excelling in business development and strategic leadership. Spearheaded initiatives that consistently exceeded targets, fostering team excellence and enhancing customer satisfaction by 5%. Skilled in performance management and communication, adept at driving sales strategy and nurturing customer relationships.
Overview
9
9
years of professional experience
Work History
Assistant Manager
Policy bazaar Insurance Brokers Private Limited
Gurugram
06.2021 - 09.2024
- Worked with drive and determination to consistently exceed targets, leading by example to motivate high-achieving teams.
- Encouraged sales associates to cross-sell additional products and services to purchasing customers.
- I interviewed and hired high-performing, dedicated staff members, adding value to the team.
- Developed training programs to boost staff capabilities.
- Monitored staff performance and developed improvement plans.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
Sales Team Leader
K12 Innovation Pvt Ltd
06.2020 - 04.2021
- Developed open and professional relationships with team members, enabling better, more effective issue resolution
- Integrated process improvements continuously to increase overall workflow
- Maintained excellent employee relationships by providing a supportive, friendly and helpful environment, especially to those struggling in the workplace
- Deliver monthly target and input metrics of the team
- Monitor at least 15 calls in a day & give feedback / training to the team members
- Assist team with follow-up/closure of sales (10-15 calls in a day)
- Prepare Sales reports and strategy recommendations
Assistant Manager Sales
Holiday Travel Triangle Pvt Ltd
11.2019 - 06.2020
- Supervise and manage a team of 6 team leaders
- Communicate job expectations and provide direction, support and motivation to sales team to meet agreed targets and KPI lines
- Enforce policies and procedures and ensure that my sales team achieves the customer service levels set by the organization, resulting in an annual increase of customer satisfaction by 5% per year
- Responsible for resolving problems; identifying and analyzing trends; monitoring competitor activities and responding to customer needs
Sales Team Leader
Holiday Travel Triangle Pvt Ltd
12.2018 - 11.2019
- Developed open and professional relationships with team members, enabling better, more effective issue resolution
- Served as customer service team lead, enforcing adherence to company policies, answering coworkers' questions and training new personnel
- Set Sales Targets and Motivate Sales Team
- Assist Managers in Sales Strategy Development
- Recruit, Train, and Coach the Sales Team
- Delegate Tasks and Set Deadlines
- Keep Informed of New Products and Services
- Prepare Sales Reports
Sales Travel Specialist
Holiday Travel Triangle Pvt Ltd
03.2017 - 12.2018
- Handled the travel arrangements for groups, couples, executives and clients with special needs
- Established a base of loyal clientele due to excellent listening and research skills and a keen understanding of travel budgets
- Researched and created memorable and exquisite travel itineraries for high-level clients, celebrities, politicians and business executives
- Working on leads given by the company
- Coordinating with travelers via call, email and what's app
- Coordinating with support teams to run the business smoothly
- Fulfilling the benchmark of more than 85% in quality parameters
- Attending all the training sessions conducted by the organization related to new products and services
Vendor Support Executive
Clues Network Pvt. Ltd
09.2015 - 01.2017
- Managing On boarded Seller's PAN India
- Coordinating with seller's for day to day logistics operations
- Managing seller's relationships and assisting in building effective partnerships
- Helping vendor's in resolving all the issues faced by them by coordinating with internal team and process orders under the defined TAT
- Intra-disciplinary coordination with, buyer team, catalog management team, category management team, finance, logistic team and CRM team
Education
Bachelor of Arts - History
Dr Bhim Rao Ambedkar University
09.2010
Intermediate - Mathematics, Science, English, Hindi
S.N.S College
05.2007
High School -
Holy Mission Sr. Secondary School
06.2005
Skills
- Performance monitoring
- Target and goal-setting
- Business Development
- Inside Sales
- Sales strategy
- Performance management
- Customer relationship management
- Strategic leadership
- Inbound and outbound sales
- Communication skills
- Employee performance evaluation
- Customer service
- Time management
- Recruitment and hiring
- Data analysis
- Team leadership
Awards
- Best Sales Associate, 08/10/17, Won Best Employee award for three different months, Travel Triangle Pvt Ltd
- Best Team Leader Sales, 07/06/19, Won Best Team Leader award for three consecutive months, Travel Triangle Pvt Ltd
Timeline
Assistant Manager
Policy bazaar Insurance Brokers Private Limited
06.2021 - 09.2024
Sales Team Leader
K12 Innovation Pvt Ltd
06.2020 - 04.2021
Assistant Manager Sales
Holiday Travel Triangle Pvt Ltd
11.2019 - 06.2020
Sales Team Leader
Holiday Travel Triangle Pvt Ltd
12.2018 - 11.2019
Sales Travel Specialist
Holiday Travel Triangle Pvt Ltd
03.2017 - 12.2018
Vendor Support Executive
Clues Network Pvt. Ltd
09.2015 - 01.2017
Bachelor of Arts - History
Dr Bhim Rao Ambedkar University
Intermediate - Mathematics, Science, English, Hindi
S.N.S College
High School -
Holy Mission Sr. Secondary School
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