Summary
Overview
Work History
Education
Skills
Drawing , Music , Gardening
Timeline
Generic

Vikash Kumar

FIELD SERVICE ENGINEER
Patna,BIHAR

Summary

Dynamic Field Engineer with a proven track record at Bayer Pharmaceuticals, excelling in project management and troubleshooting. Expert in site inspections and installation planning, I consistently achieved C&D targets while fostering strong customer relationships. My proactive communication skills and technical expertise ensure seamless operations and high customer satisfaction.

Overview

12
12
years of professional experience
5
5
years of post-secondary education
1
1
Language

Work History

Field Engineer

Bayer Pharmaceuticals Pvt Ltd
PATNA
07.2020 - Current
  • Delivered high-quality field services, ensuring all projects were completed on time .
  • Managed team in troubleshooting efforts that alleviated errors.
  • Troubleshot system malfunctions using state-of-the-art diagnostic tools, quickly resolving issues to minimize disruptions in service.
  • Achieving C& D Targets . Supports in closing new leads .
  • Timely PMS of equipment's , Maintains Minimum down time of equipment's .
  • Performing Hydration & Hyzine activity for good relationship with customers .
  • Delivered high-quality field services, ensuring all projects were completed on time and within budget constraints.

Customer Support Engineer

ANITA MEDICAL SYSYTEMS PVT LTD
NEW DELHI
06.2013 - 05.2020
  • Acted as a liaison between customers and internal teams to ensure seamless handover during escalation or project-related support, ensuring customer satisfaction at all times.
  • Answered incoming support inquiries via chat, phone and email.
  • Installation , demonstration of new Injectors , infusion pump , Mri monitors .
  • PMS & Troubleshooting of equipments
  • Sales lead and followup for the new leads .

Education

SALES LEADERSHIP EXCELLENCE PROGRAM - Sales

NMIMS
Mumbai, India
05.2023 - 01.2024

B.E(ECE) - Engineering

ANNAMALAI UNIVERSITY
Chidambaram, India
05.2008 - 05.2012

Skills

Site inspections

Project scheduling

Project management

Procedural documentation

Installation planning

Troubleshooting

Team communication

Drawing , Music , Gardening

lOVES 90"S MUSIC , SPEND WEEKENDS ON ROOF GARDENING , LOVES TO DRAW

Timeline

SALES LEADERSHIP EXCELLENCE PROGRAM - Sales

NMIMS
05.2023 - 01.2024

Field Engineer

Bayer Pharmaceuticals Pvt Ltd
07.2020 - Current

Customer Support Engineer

ANITA MEDICAL SYSYTEMS PVT LTD
06.2013 - 05.2020

B.E(ECE) - Engineering

ANNAMALAI UNIVERSITY
05.2008 - 05.2012

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Vikash KumarFIELD SERVICE ENGINEER