VIKASH KUMAR
Operation Manager
Ghaziabad
Summary
Result driven supply chain leader with over 8 years of experience in managing end to end warehouse operations, inventory, logistics management. Expertise in driving productivity enhancements and implementing cost-reduction strategies to optimize operational efficiency.
Overview
8
8
years of professional experience
Work History
Operation Manager
Reliance Retail Pvt Ltd
05.2022 - Current
- Overseeing outbound, inventory, and logistics operations, including order fulfillment, shipping, and delivery, by managing a team of over 200 associates.
- Maintaining a fill rate above 98% of 50+ Jio Mart dark stores.
- Implemented process improvements that increased on-time delivery rates by 25% and reduced delivery time by 30%.
- Optimized transportation scheduling and routes, resulting in a 15% reduction in transportation costs.
- Implemented quality control processes that reduced errors by 40% and improved accuracy by 25%.
- Implemented customer-focused initiatives to improve customer satisfaction.
Assistant Warehouse Manager
TATA 1MG HEALTHCARE PVT LTD
08.2021 - 05.2022
- Responsible for end-to-end warehouse operational activities.
- Responsible for the annual budget and financial performance across units, and ownership of the P&L.
- Implement Reward and Recognition systems to motivate and engage employees.
- Achieved an inventory accuracy of 99.5%.
- Ensured timely order fulfillment by coordinating with team members to prioritize tasks efficiently.
Process Assistant
Amazon Seller Services Pvt Ltd
08.2019 - 08.2021
- Oversaw outbound operations with a team of over 100 associates.
- Successfully fulfilled Prime Day customer orders without any SLA breach.
- Warehouse operation, inventory management, logistic management, and team handling.
- Processing the customer return, vendor return, and handling the customer complaint.
- Responsible for shift quality and associated action plans. Daily management of shifts, administrative management of associates, and job allocation to associates.
- Conduct a 4M and 5S audit for the respective workstations on a daily basis. Stand-in for Area Manager, daily compliance audit, DDD (Daily Deep Dive), 555 Audit (pick and pack audit on the basis of quality, productivity, and safety).
Operation Executive
INDUSTRY BUYING (B2B/B2C ECOMMERCE)
08.2017 - 08.2019
- Managing the efficient receipt, storage, and dispatch of a wide range of goods from the warehouse.
- Liaising between distribution, inventory, and logistics departments to ensure proper flow of products through the supply chain.
- Assigning the logistics service provider to various locations.
- Handling post-dispatch, POD collection, and customer return.
Education
Post Graduate Diploma - SCM
Symbiosis Distance Learning
Pune, India 04.2001 -
B.Tech - Mechanical Engineering
AKTU
Kanpur03.2017
Skills
Supply Chain Planning
Inventory Management
Warehouse Management
Logistics and Transportation
Project Management
Proficient in SAP ERP
Tableau proficiency
Power BI expertise
Kaizen, Lean Six Sigma, 6S
Timeline
Operation Manager
Reliance Retail Pvt Ltd
05.2022 - Current
Assistant Warehouse Manager
TATA 1MG HEALTHCARE PVT LTD
08.2021 - 05.2022
Process Assistant
Amazon Seller Services Pvt Ltd
08.2019 - 08.2021
Operation Executive
INDUSTRY BUYING (B2B/B2C ECOMMERCE)
08.2017 - 08.2019
Post Graduate Diploma - SCM
Symbiosis Distance Learning
04.2001 -
B.Tech - Mechanical Engineering
AKTU