VIKASH KUMAR
Operation Manager
Ghaziabad
Summary
Result driven supply chain leader with over 8 years of experience in managing end to end warehouse operations, inventory, logistics management. Expertise in driving productivity enhancements and implementing cost-reduction strategies to optimize operational efficiency.
Overview
8
8
years of professional experience
Work History
Operation Manager
Reliance Retail Pvt Ltd
05.2022 - Current
- Overseeing outbound, inventory, and logistics operations, including order fulfillment, shipping, and delivery, by managing a team of over 200 associates.
- Maintaining a fill rate above 98% of 50+ Jio Mart dark stores.
- Implemented process improvements that increased on-time delivery rates by 25% and reduced delivery time by 30%.
- Optimized transportation scheduling and routes, resulting in a 15% reduction in transportation costs.
- Implemented quality control processes that reduced errors by 40% and improved accuracy by 25%.
- Implemented customer-focused initiatives to improve customer satisfaction.
Assistant Warehouse Manager
TATA 1MG HEALTHCARE PVT LTD
08.2021 - 05.2022
- Responsible for end-to-end warehouse operational activities.
- Responsible for the annual budget and financial performance across units, and ownership of the P&L.
- Implement Reward and Recognition systems to motivate and engage employees.
- Achieved an inventory accuracy of 99.5%.
- Ensured timely order fulfillment by coordinating with team members to prioritize tasks efficiently.
Process Assistant
Amazon Seller Services Pvt Ltd
08.2019 - 08.2021
- Oversaw outbound operations with a team of over 100 associates.
- Successfully fulfilled Prime Day customer orders without any SLA breach.
- Warehouse operation, inventory management, logistic management, and team handling.
- Processing the customer return, vendor return, and handling the customer complaint.
- Responsible for shift quality and associated action plans. Daily management of shifts, administrative management of associates, and job allocation to associates.
- Conduct a 4M and 5S audit for the respective workstations on a daily basis. Stand-in for Area Manager, daily compliance audit, DDD (Daily Deep Dive), 555 Audit (pick and pack audit on the basis of quality, productivity, and safety).
Operation Executive
INDUSTRY BUYING (B2B/B2C ECOMMERCE)
08.2017 - 08.2019
- Managing the efficient receipt, storage, and dispatch of a wide range of goods from the warehouse.
- Liaising between distribution, inventory, and logistics departments to ensure proper flow of products through the supply chain.
- Assigning the logistics service provider to various locations.
- Handling post-dispatch, POD collection, and customer return.
Education
Post Graduate Diploma - SCM
Symbiosis Distance Learning
Pune, India 04.2001 -
B.Tech - Mechanical Engineering
AKTU
Kanpur03.2017
Skills
Supply Chain Planning
Timeline
Operation Manager
Reliance Retail Pvt Ltd
05.2022 - Current
Assistant Warehouse Manager
TATA 1MG HEALTHCARE PVT LTD
08.2021 - 05.2022
Process Assistant
Amazon Seller Services Pvt Ltd
08.2019 - 08.2021
Operation Executive
INDUSTRY BUYING (B2B/B2C ECOMMERCE)
08.2017 - 08.2019
Post Graduate Diploma - SCM
Symbiosis Distance Learning
04.2001 -
B.Tech - Mechanical Engineering
AKTU