Vikash Kumar
pune
Summary
Results-driven Collections Agent skilled in managing customer accounts and negotiating payment solutions. Expertise in Microsoft Excel, including pivot tables and automation, drives timely collections and reduces outstanding balances.
Overview
2
2
years of professional experience
3
3
Certifications
Work History
Collections Agent
Konexions back office pvt ltd
pune
07.2025 - 01.2026
- Negotiated payment arrangements and resolved disputes with clients to facilitate timely payments.
Collections Agent
business Eye pvt ltd
Pune
02.2024 - 06.2025
- Managed customer accounts to facilitate prompt collections and minimize outstanding balances.
- Managed customer accounts and maintained accurate payment records.
- Engaged with clients to resolve outstanding balances and payment disputes.
- Utilized CRM software to track collections activities and client interactions.
Education
Bachelor of Arts - B A
Maharaja Collage Ara
Ara (Bihar)03-2026
Skills
- Customer service
- Financial literacy
- Microsoft Excel
- Pivot tables
- Pivot table creation
- Excel automation
- Lookup functions
- Array formulas
- Excel shortcuts
- Time management
Languages
Hindi
Advanced (C1)
C1
English
Beginner
A1
Certification
Adca
Timeline
Collections Agent
Konexions back office pvt ltd
07.2025 - 01.2026
Collections Agent
business Eye pvt ltd
02.2024 - 06.2025
Bachelor of Arts - B A
Maharaja Collage Ara