Job Search Status
Open to workDesired start date: 2 weeks notice
Open To Work
VIKASH KUMAR CHOURASIA
RANCHI
Work Preference
Summary
Dynamic professional with extensive experience in customer service and training coordination, notably at ICFAI University. Proven track record in conflict resolution and data analysis, enhancing student engagement and operational efficiency. Adept at fostering relationships and implementing effective inventory management practices to drive success in diverse environments.
Overview
21
21
years of professional experience
Work History
Assistant Branch Manager
ICFAI University
Ranchi
02.2021 - Current
- Managed UG and PG programmed including B.Tech, BBA-LLB, BA-LLB, LLB, LLM, B. Pharmacy, BBA, MBA, BCA, MCA, ensuring compliance with academic standards.
- Coordinated training sessions for new employees, enhancing their understanding of branch policies.
- Increased awareness of Pharmacy, Data Science & Artificial Intelligence course among CBSC, ICSE, and JAC Board students.
Assistant Project Manager
Arka Jain University
RANCHI
01.2020 - 02.2021
- Coordinated academic programs and activities, enhancing accessibility for diverse student populations.
- Oversaw student engagement programs, fostering community involvement and a vibrant campus experience.
- Developed a streamlined process for Optometry program admissions, improving applicant experience.
Assistant Manager
JHARKHAND RAI UNIVERSITY
RANCHI
03.2016 - 01.2020
- Coordinated regional team to improve project alignment and collaboration
- Executed a seminar and activities aimed at knowledge sharing
- Established ICC channel to enhance information sharing
- Provided counseling for engineering and management courses to support student success
Store Manager
V.I.P. INDUSTRIES LTD.
Ranchi
04.2010 - 01.2015
- Managed daily store operations and ensured optimal customer service.
- Facilitated customer interactions to streamline store operations.
- Implemented inventory management practices to maintain stock levels.
- Managed retail trade channels to expand customer access to products.
- Developed promotional displays that attracted customers and boosted sales.
- Maintained store cleanliness and organized merchandise for easy access.
- Conducted regular staff meetings to communicate updates and expectations.
Customer Service Associate
Reliance Retail Ltd
Ranchi
05.2007 - 04.2009
- Assisted customers with product inquiries and resolved service-related issues to improve satisfaction.
- Managed bill counter operations to ensure efficient service and accurate transactions.
- Maintained organized merchandise displays to create a welcoming shopping environment.
- Performed comprehensive stock audits
- Drafting documents
- Oversaw activities in FMCG division
Customer Service Officer
SBI Credit Card
RANCHI
02.2006 - 04.2007
- Resolved customer complaints through active listening and problem-solving, ensuring timely and effective solutions.
- Guided customers through account management and payment processing to streamline their experience.
- Addressed customer inquiries on credit card features and services to enhance understanding and satisfaction.
CUSTOMER SERVICE EXECUTIVE
DAINIK JAGRAN
RANCHI
09.2005 - 02.2006
- Maintained accurate records of customer interactions and transactions to support seamless service delivery.
- Provided product information to customers, enhancing their understanding and experience.
- Delivered exceptional customer service to enhance client satisfaction and loyalty.
- Managed customer inquiries through various communication channels effectively.
- Resolved complaints promptly while maintaining a positive company image.
Education
Master of Arts - Political Science (H)
RANCHI UNIVERSITY
RANCHI01-2007
Bachelor of Arts - Political Science (H)
RANCHI UNIVERSITY
RANCHI01-2004
INTER - ARTS
J.I.E.C
RANCHI07-2001
All
B.S.E.B
RANCHI06-1999
Skills
- Customer service
- Conflict resolution
- Training coordination
- Data analysis
- Inventory management
- Customer relationship management
X Factors
- Decisive
- Initiative taker
- Good Communication Skills
- Positive Attitude
- Drafting skills
- Knowledge of field operations
- Civility
Languages
- Hindi
- English
Disclaimer
The information furnished above is true and reliable. I assure you, if given an opportunity, I shall fulfill my positional duties with success and efficacy.
Extra Achievements
- Highest admission target achieve Award in the year 2022, 24, 25 ICFAI University
- Best Performance in admission in the year 2021
- 1 Time achieved top sales promoter award 2012 for East Region – 2 (VIP Industries Ltd.)
Personal Information
- Father's Name: Awadh Kishor Chourasia
- Date of Birth: 12/05/90
- Gender: Male
- Marital Status: Married
- Religion: Hindu
Accomplishments
- Sales Achievement Award 2015, East Region - 2, VIP Industries Limited
- Best Performance In Admission Award 2021
- 3 Times Achieve the Highest Admission Award in ICFAI UNIVERSITY GROUP
Timeline
Assistant Branch Manager
ICFAI University
02.2021 - Current
Assistant Project Manager
Arka Jain University
01.2020 - 02.2021
Assistant Manager
JHARKHAND RAI UNIVERSITY
03.2016 - 01.2020
Store Manager
V.I.P. INDUSTRIES LTD.
04.2010 - 01.2015
Customer Service Associate
Reliance Retail Ltd
05.2007 - 04.2009
Customer Service Officer
SBI Credit Card
02.2006 - 04.2007
CUSTOMER SERVICE EXECUTIVE
DAINIK JAGRAN
09.2005 - 02.2006
Master of Arts - Political Science (H)
RANCHI UNIVERSITY
Bachelor of Arts - Political Science (H)
RANCHI UNIVERSITY
INTER - ARTS
J.I.E.C
All
B.S.E.B