Vikash Ojha
Ghaziabad
Summary
Highly analytical and data-driven E-commerce Manager effectively scales online customer acquisition efforts and e-commerce capabilities to drive sales growth. Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
13
13
years of professional experience
Work History
Strategic Account Manager - Auto Category
eBay
Noida
03.2017 - Current
- Managed key accounts portfolio in Auto Category of PAN India
- Achieved assigned strategic account objectives and closed year on year with double digit growth.
- Trained, mentored and motivated client staff to instill desire for superior performance.
- Established strong, long-term client relationships
- Communicated with major clients on a regular basis and responded to specific queries
- Suggested solutions and innovative ideas to meet client needs
- Handled complaints and problems in a timely and effective manner
- Acted as the liaison between key customers and internal teams
- Identified and approach new potential strategic customers
- Monitored sales performance metrics
- Prepared monthly, quarterly and annual reports and forecasts
Senior Business Development Executive
Crystal Hues Ltd
Noida
02.2015 - 03.2017
- Developed new business with existing clients and identified areas of improvement to exceed sales quotas.
- Maintained strong, long-lasting customer relationships.
- Forecasted and tracked key account metrics (e.g. quarterly sales results and annual forecasts).
- Collaborated with sales and marketing departments to support client acquisition.
- Developed a trusted advisor relationship with key accounts, customer stakeholders.
- Communicated clearly the progress of monthly/quarterly initiatives to internal and external stakeholders.
- Worked with clients like Facebook, TERI, CABI, World Bank etc.
Operation Executive
Aegis Limited
Jamshedpur
07.2010 - 08.2012
- Handled queries of client
- Maintained customer Relationship
- Promoted and sold company services
- Determined quality assurance benchmarks and set standards for improvement.
Education
PGDM - Business Administration And Management
G.L. Bajaj Institute Of Management & Research
Greater Noida, India2015
Bachelor of Science - Physics
Co-operative College
Jamshedpur, India2010
Higher Secondary - Physics Chemistry Math
Mrs. K.M.P.M Inter College
Jamshedpur2007
Skills
- Complex Problem Solving
- Performance Evaluations
- Trend Knowledge
- Inventory Planning and Management
- Marketing Strategy Development
- Data Analytics
- Sales Statistics Analysis
- Customer Service
- Sales Targeting
- Ecommerce Strategies
- Campaign Performance Tracking
- Budget Forecasting
Languages
English
Hindi
Timeline
Strategic Account Manager - Auto Category
eBay
03.2017 - Current
Senior Business Development Executive
Crystal Hues Ltd
02.2015 - 03.2017
Operation Executive
Aegis Limited
07.2010 - 08.2012
PGDM - Business Administration And Management
G.L. Bajaj Institute Of Management & Research
Bachelor of Science - Physics
Co-operative College
Higher Secondary - Physics Chemistry Math
Mrs. K.M.P.M Inter College
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