Vikash Pandey

B2B Operations-

• Leading a high performing team of professionals responsible for B2B operations across India
• Managing end to end operations for multiple product categories such as Mobile Phone/AIOT/POP/TV/Spare parts.
• Built and maintained strong relationships with key clients, vendors and stakeholders.
• Leading entire B2B team of Forward and Reverse operations for Realme Products (Mobile/AIOT/TV/POP/Spare parts).
• Coordinated logistics, shipping, and delivery for B2B transactions.
• Implemented and optimized B2B processes.
• Collaborated with cross functional teams, including sales, marketing, finance to ensure alignment and excellent customer experience.
• Handling More than 100 offline customers and Big Online customers such as Flipkart and amazon across India in more than 100 locations.
• Orders Tracking since receipt to its dispatch and delivery
• MIS and other logistics and management reports.
• Ensuring Collection and verification of all PODs.
• Formulating SOPs,Implementation of process and creating check points.

KPIs Monitoring-

• Designed KPIs for team and vendors like OTD/Appointment deliveries/Abnormal ratio.
• Developing deduction rules for failed services.
• Publishing KPI and Deduction Reports of vendors for failed services.
• Analyzed and reported on KPIs to measure B2B operations performance.

RFQs and Contracts-

• Created and issued RFQs to suppliers and vendors for warehouse and logistics services.
• Drafted, Reviewed and negotiated agreements and contracts with vendors.
• Managed contract lifecycle,including renewal, termination and dispute resolution.
• Ensured Compliance with legal requirements and company policies.
• Closely aligning with legal and audit departments during entire process.

Insurance claims-

• Handled Insurance Claims against shortages and damages
• Making Insurance tracker.
• Raising Claims
• Aligning Joint Insurance survey
• Working and arranging related insurance documents like FIR/Closure Reports/COF/Claim form/Claim bill and evidences to settle claim timely and recover the lost amount.
• Avoid Sub-standard settlements.

Transport Management-

• Coordination with carriers and transportation providers
• Ensuring compliance with transportation regulations
• Tracking and Monitoring shipments
• Managing transportation costs and budgets
• Handling special cargo and freight requirements
• Weekly and Monthly Performance Reviews and feedback on services

Vendor Payouts and reconciliation-

• Invoice processing and verification
• Payment processing and disbursement
• Reconciliation of vendor invoices and payments and taking NDCs time to time.
• Identification and resolution of payment discrepancies
• Maintenance of accurate vendor payment records
• Compliance with regulatory requirements and industry standards

System Implementation-

• Managed the implementation of TMS/WMS across organization
• Collaborated with cross-functional teams, including IT, operations and other stakeholders to ensure successful system deployment
• Coordinated with vendors and internal teams to ensure seamless integration and testing
• Provided training and support to end users to ensure successful adoption and utilization

Company Statutory Audits-

• Assisted in the completion of the company’s statutory audit.
• Coordinated with external auditors to provide required documentation and information ensuring a smooth audit process.
• This involved preparing and reviewing process and reports, Identifying any discrepancies and implementing process improvement to enhance internal control, ensuring compliance with regulatory requirements.

3PL WH Management-

• Executing WH rent and Services agreements
• Providing accurate sales forecasts to enable the 3PL to plan and manage inventory levels.
• Communicating clearly with the 3PL regarding inventory levels, shipping requirements, and any changes to orders or delivery schedules.
• Paying invoices and charges on time to avoid delays or penalties.
• Ensuring compliance with relevant regulations, such as customs clearance, taxes, and product labeling.
• Providing accurate and complete product information, including weights, dimensions, and hazardous materials classifications.
• Managing inventory levels, including monitoring stock levels, ordering more inventory as needed, and disposing of excess or obsolete inventory.
• Managing returns, including setting up returns processes, providing return merchandise authorizations (RMAs), and processing refunds or exchanges.
• Ensuring that shipping and delivery instructions are clear and accurate, including providing correct shipping addresses and contact information.
• Ensuring adequate insurance coverage for inventory and liability for damages or losses.
• Conducting regular audits and monitoring the 3PL's performance to ensure compliance with service level agreements (SLAs) and quality standards.

B2B Operations-

• Managed end to end operations for OPPO and Oneplus Mobile Phone
• Handled More than 450 offline customers and Big Online customers such as Flipkart and amazon across India in more than 400 locations.

Manage complete operations of Western UP Secondary Market operations

• Responsible for Inventory managed/accuracy and identify and controlled on non-saleable inventory
• Supplied imported materials of Samsung to 10 DC's across.
• Centralized manual permit management system from North RDC and supply to PAN India DC's.
• Managed more than 1000 SKUs (AV/HA/HHP division).
• Responsible for managing IOD/POD, Bill submission & validation as per management direction
• Established Customer Delivery Coordinators (8 No.'s) for major CE & HHP partners resulting in reduced secondary vehicle TAT.
• Co-ordination with various departments Regarding material management, Distribution and sales return.

Inventory Management/Warehousing-

• Responsible for monitoring Warehouse Inventory levels & Tracking goods dispatch from manufacturing facilities to warehouse.
• Eliminating Inventory Losses and ensuring dispatches as per company’s pre-set standards.
• Daily Stock Counting/Variance Identification/Reconciliation & Updated in SCALE.
• Inventory Consistency (SAP v/s ILS) & Inventory accuracy (Physical vs. SCALE Stock).

Inbound/Outbound Management-

• Order Planning /Route Planning/Vehicles Arrangement for Milk Run deliveries from the transporter/Load Planning.
• Work Monitoring/Good Issue and Invoice generation.
• Daily Inbound vehicles (from factory) receiving plan/Vehicles reporting/unloading plan/GRN
• Truck tracking operations to ensure timely placement of vehicles as per Dispatch Plans and timely & safe delivery of finish goods to dealers.
• To coordinate with transporters for providing the appropriate vehicles as per the volume and nature of orders.
• Conducting Studies & Suggesting the required packing methods & material for Safe transportation of products.
• Timely delivery of products, monitoring and analysing the loss in transit and undertaking measures to control the same.