VIKASH PANDEY

Work History

Maersk Logistics

04.2022 - Current

/Deliver a 1st class level of customer service to our clients, professionally and efficiently at all times and in accordance to customer shared SOP.
Work closely with nominated carriers for bookings and equipment to ensure customer’s requirements & allocation.
Handle all enquiries from customers, carriers, overseas offices etc.
Continuously innovate and look for new ways to improve the service we provide to our customers and increase business efficiency.
Produce internal and external reports and statistics as required including client KPI reporting.
Monitor the performance of suppliers with the aim of identifying areas for improvement.
Proactively identify challenges within the clients supply chain process which we manage and suggest possible solutions to optimize the process.
Work on other ad hoc tasks and projects as requested.

Ceva Logistics

1 2022 - 04.2022

Communicate information to operations and sales personnel on shipments that requires special handling
Advise customers, sales personnel and station management of the status of all shipments
Respond promptly and professionally to customer requests for status of shipments, routings, 'Paid-On-Delivery' charges or other inquiries
Coordinate with sales and customers to develop customer specific stand operating procedures
Follow-up on sales leads provided from daily shipment logs and quotes.

APL Logistics India Pvt. Ltd.

08.2017 - 12.2021

Reviewing and understanding the customer's Logistics Procedure so as to plan container loads (Flat pack/GOH/Reefer/Haz Cargo) in respect to customer requirements (PO, load sequence, ship-window, destination)
Work closely with CFS Team to ensure console stuffing is done as per approved plan from customer & ensure timely update to customer in case of physical challenge
Co-ordinate with vendors and customers for bookings and cargo delivery timeliness and seek approval of shipment through PO Upload in ACS123 or send manual excel to customer for approval
Work closely with nominated carriers for bookings and equipment to ensure customer's requirements & allocation
Handle all enquiries from customers, carriers, overseas offices etc
Co-ordinate with Carrier, co-loader, shipper, Operations in organizing Factory Load
Provide excellent customer service support and co-ordination for documentation, service recovery, etc
Liaise with carriers, port authorities, operations, relevant parties to confirm feasibility and ensure loading as per approved FOB
Legalization of export documents for shipment held at Colombo.

United Arab Shipping Company

12.2015 - 07.2017

Ensure that support is provided to the sales team ensuring bookings to be placed properly and processed within TAT
Resolving any queries in respect of bookings, shipping instructions & VGM
Processing of documentation between assigned customers and Docs Team and resolve any issues which may arise
Ensure customer satisfaction in all aspects with proactive and cordial approach
Ensure that responsibilities for documentation are executed accurately and to the agreed timescales
Resolve all queries received from assigned customers on bookings/documents/shipments, acting as liaison with other agency departments/overseas agents as necessary
Resolve miscellaneous issues that may arise with booking (terminal storage, gate charges, rolling fees and custom charges, etc.)
Follow up with customers for pending pick up & update the status in forecast (pickup to gate in)
Follow up with customers for final plan
Shut-out messages on time if any
Send Client Advisories to all customers with covering notes
Ensure rollovers are done timely for clear forecasting & vessel planning
Co-ordinate with other internal department to offer highest level of service to customer & be a Single point of contact for the customer
Providing additional service such as Change of Destination & manifest amendment as per requirement of Shipper
Send hot loads to load port and transshipment ports
Handling Back to Town cases
Promoting UASC e-Services with awareness to customers
Follow-up with Shipper/Consignee for long-standing units.

Damco India (P) Ltd.

03.2013 - 12.2015

Export: Booking through INTRAA/KEWILL and getting carting details from shipping lines
Taking care of all documentation work used in the freight forwarding such as request for DO, to prepare B/L, checking MB/L copy of line B/L, preparing and sending pre-alerts
Co-ordination with VAS Team for all LSS Activity
Co-ordinate the whole shipment until it reaches to its destination
Finance: Updating Cost & Revenue for shipment handled
Maintaining CM1 Sheet
Raising Customer Invoice
Vendor Invoice payment
Keeping track on Inter Company Billing
Vendor and Customer Code Creation
Vendor Management: Resolving disputes over invoicing by providing the valid analysis/reason
Developing and maintaining good work relationship with vendors
Analyzing and preparing reports on vendor spend and demand
Ensuring vendors maintain quality of services by evaluating key performance aspects of all the vendors
Ensuring optimal services from vendors and maintaining score cards for individual vendor
Monitoring vendor invoices and identifying all issues and recommended resolution to prevent its re occurrence
Aggressive Role in Vendor Account Reconciliation.