Vikash Ranganath
Customer Service Representative
Bangalore
Summary
Astute business professional with exceptional sales acumen and an in-depth understanding of Banking practices and success strategies. History of surpassing targets, identifying prospects and maintaining high conversion rates. Talented communicator with a persuasive negotiation style and driven nature.
Overview
21
21
years of professional experience
1
1
Language
Work History
Fraud Recovery Specialist
JP Morgan
08.2017 - 03.2026
- As part of my work in J P Morgan, have been part of several teams and handled various roles within the organization:
- As part of the fraud recovery team was working with customers to investigate and get fraud claims processed, based on the performance was also moved to several teams which would involve work which is time sensitive. Later was also promoted to team which was handling representments received by the bank. The profile involved validating the fraud based on the docs received from merchants and taking to the customer for a resolution.
- Later was promoted to work for a call taking profile involving the closing of the accounts. This assignment involved inbound calls from US clients who are calling to report the passing of customer and therefore closing the accounts.
First advantage
01.2014 - 05.2017
- Working with First advantage which deals with background check for American clients, since January 2014- May 2017.
- Part of the drug testing customer service team, dealing with American clients who require, their new employees to be screened for drugs before they are offered employment. As part of my last assignment, I was also handling quality monitoring for the process. I have experience in providing feedback and auditing.
Customer Service Representative
IBM Bangalore
09.2008 - 12.2013
- Worked with IBM Bangalore as a work support group. Was part of the process named Westpac which is one of the major banks in Australia. Have been part of the collections team performing first party collections.
Dell International Services
01.2007 - 01.2008
- Worked with Dell International Services (Gurgaon) In the technical support helpdesk dealing with Customer over the phone and providing one call resolution for technical queries for existing customers. Products supported ranged from Desktop’s, laptop’s, printer’s and Microsoft window’s support
Sr. Business associate
Vertex international services
02.2005 - 12.2006
- Worked as a Sr. Business associate with Vertex international services (Gurgaon) which being my first work experience was quiet fulfilling and gave an exposure to the corporate work environment. The work involved providing services for UK based Utilities Company named Powergen and being the first point of contact for the customer In relation to all billing and payment queries.
Education
No Degree - History, Social Science, English, Hindi, Geography
Delhi Kannada Sr. Secondary School
05.2001 -
No Degree - Computers
IEC Computer Institute
05.2001 -
Graduation -
Periyar University
Skills
Data analytics
Multitasking Abilities
Excellent communication
Performance management
Attention to detail
Customer relationship management
Financial analysis
Research expertise
Client relations
Operations management
Accomplishments
- In Vertex was responsible for managing the team’s performance and was handling the ramp for the new employees within 12 months. Managed reports and ensured teams targets were followed up on a daily basis.
- As part of the SGB collections team in IBM moved to various sub-processes as per requirements. Have been awarded Star performer of the process. Worked as a team coach to ensure new employees are provided assistance
Timeline
Fraud Recovery Specialist
JP Morgan
08.2017 - 03.2026
First advantage
01.2014 - 05.2017
Customer Service Representative
IBM Bangalore
09.2008 - 12.2013
Dell International Services
01.2007 - 01.2008
Sr. Business associate
Vertex international services
02.2005 - 12.2006
No Degree - History, Social Science, English, Hindi, Geography
Delhi Kannada Sr. Secondary School
05.2001 -
No Degree - Computers
IEC Computer Institute
05.2001 -
Graduation -
Periyar University
DECLARATION
I, hereby solemnly declare that all the statements stated above are true and correct to the best of my knowledge and belief. Date: Yours Faithfully, Place: Bangalore (Vikash. R)