Driven professional with a proven track record at M/s Pvn Associates, enhancing customer satisfaction and streamlining operations. Expert in Operations Management and adept at Employee Performance Evaluations, I significantly increased accuracy and reduced discrepancies, fostering a culture of excellence and cost reduction.
Hi, I’m
VIKASH SHARMA
Summary
Overview
10
years of professional experience
Work History
M/s Pvn Associates
ASST. MANAGER
04.2020 - Current
Job overview
- Generated repeat business through exceptional customer service.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Conducted performance evaluations and provided constructive feedback to employees.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
M/S A.S.SALES CORPORATION
Store Manager
02.2015 - 03.2020
Job overview
- Supervised guests at front counter, answering questions regarding products.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Managed inventory control, cash control, and store opening and closing procedures.
Education
SHUBHARTI UNIVERCITY MERRUT
MBA from PRODUTION AND OPERATION
06.2020
University Overview
- Honors [Semester, Year]
- [Number] GPA/CGPA
- Graduation with Distinction, [Semester, Year]
- Ranked [Number]% in Class
- Final Grade: [Number]%
Skills
- Employee Performance Evaluations
- Task Delegation
- Employee Scheduling
- Product and service knowledge
- Operations Management
- Cost Reduction
- Contract Management
- Retail Operations
Languages
Hindi
English
Beginner (A1)
Timeline
ASST. MANAGER
M/s Pvn Associates
04.2020 - Current
Store Manager
M/S A.S.SALES CORPORATION
02.2015 - 03.2020
SHUBHARTI UNIVERCITY
MBA from PRODUTION AND OPERATION
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