Vikash Shaw
Customer Service
Kolkata
Summary
To work in an organization within a professional work driven environment where I can utilize and apply my knowledge and skills which would enable me to grow while fulfilling organization's goals. Logical [Job Title] bringing [Number] years of experience consistently enhancing customer satisfaction. Poised when communicating with customers and vendors, analyzing, and resolving complex issues and documenting accurate notes of account interactions. Versatile professional comfortable working in high-volume, high-stress environment.
Overview
2
2
years of professional experience
Work History
Customer Service
Capgemini India
10.2022 - Current
- Implemented process improvements based on performance metrics analysis, leading to increased productivity within the department.
- Maintained detailed records of client interactions, ensuring accurate documentation for future reference.
- Streamlined call handling processes for improved efficiency and reduced wait times.
- Described product and service details to customers to provide information on benefits and advantages.
- Implemented process improvements based on performance metrics analysis, leading to increased productivity within the department
Education
B.Tech (Mechanical Engineering) -
Brainware Group of Institutions
Diploma - undefined
Camellia Institute of Engineering and Technology
Secondary School Examination - undefined
Gyan Bharti Vidyapith
Skills
Complaint Handling
Social Media
Call Control
Team Collaboration
Customer Relationship Management
Relationship Building
Technical Support
Troubleshooting
Call center experience
Personal Information
- Father's Name: Jitendra Shaw
- Date of Birth: 10/18/99
Interpersonalskill
- Ability to rapidly build relationship and set up trust.
- Confident and Determined
- Ability to cope up with different situations.
Languages
English
Hindi
Bengali
Projects
Designing and optimization of Solar Cooker
Disclaimer
I do hereby declare that the above information is true to the best of my knowledge.
Timeline
Customer Service
Capgemini India
10.2022 - Current
B.Tech (Mechanical Engineering) -
Brainware Group of Institutions
Diploma - undefined
Camellia Institute of Engineering and Technology
Secondary School Examination - undefined
Gyan Bharti Vidyapith