Vikash Singh

Managed end-to-end client delivery for corporate and institutional accounts, ensuring timely project closure.

Oversaw delivery operations across East Central and North India for multiple accounts.

Managed key institutional accounts across regions, including LPU, SAGE, Sagar Institute Bhopal.

Engaged corporate clients to capture hiring and assessment requirements, defining project scope.

Planned delivery models, assessment pricing, execution timelines, sourcing approach, workflow closure strategy.

Coordinated internal teams for implementation, assessments, reporting, and invoicing to achieve operational closure.

Followed up with accounts and finance teams for billing, invoicing, and payment collection.

Led renewal discussions by aligning program changes to evolving requirements and objectives.

Communicated client feedback and requirement updates to internal teams for product improvements.

Gathered business requirements and forecasts, supporting annual planning and revenue projections.

Owned delivery outcomes by identifying process gaps and implementing automation opportunities.

Conducted review meetings and presentations sharing performance data, insights, and student progress.

Built and maintained college relationships through ongoing coordination with HoDs and stakeholders.

• Increased revenue by obtaining and securing new accounts while providing value-added services to existing clients.
• Increased revenue by securing new accounts while providing value-added services to existing clients.
• Managed portfolio of key accounts, fostering long-term relationships through regular, strategic communication.
• Provided exemplary level of service to clients, maintaining and improving relationships for future business opportunities.
• Resolved client issues promptly, maintaining high levels of satisfaction and loyalty.
• Communicated with customers to immediately determine and resolve problems, avoiding escalation.
• Tracked financial transactions for accounts, ensuring accurate billing and timely payment.
• Chased overdue payments and distributed invoices for up-to-date accounting.
• Listened intently to customers to identify upselling opportunities.
• Secured new business opportunities by identifying potential clients and crafting tailored proposals.
• Collaborated with marketing to create targeted campaigns for key accounts, enhancing brand visibility.
• Monitored competitor activity, adjusting strategies to maintain competitive advantage.
• Coordinated with cross-functional teams to deliver comprehensive solutions that met client needs.
• Coordinated with cross-functional teams to deliver integrated solutions that met specific client needs.
• Prepared detailed reports for senior management, highlighting account status and future opportunities.
• Collaborated with product development teams, providing customer feedback to guide innovation.
• Offered proactive resolutions and drove actionable responses to challenges to convert leads and close sales.
• Establish contracts, including pricing structures and service terms.

• Engaged with customers to better understand needs and deliver excellent service.
• Maximised customer engagement and satisfaction by delivering excellent customer service.
• Resolved customer queries and problems using effective communication and providing step-by-step solutions.
• Collaborated with team members to achieve target results.
• Identified issues, analysed information and provided solutions to problems.
• Coordinated with senior management to implement strategic plans for revenue growth.
• Prepared a range of written communications, documents and reports.
• Developed team communications and information for meetings.

• Supported executive decision-making by preparing documents, reports, and presentations.
• Enhanced department results by collaborating with leadership to review performance and update processes.
• Improved business efficiency and profit by streamlining day-to-day operations.
• Aligned people and culture with strategy by building and structuring HR operations.
• Accelerated hiring outcomes by collaborating with managers to implement innovative recruitment methods.
• Strengthened freelancer resourcing by directing hiring, training, and deployment programmes.
• Boosted productivity by hiring and managing staff with best-practice protocols training.
• Improved project performance by delivering projects on time and under budget.
• Reduced production and compliance risk by resolving issues and recommending actions.
• Raised service continuity by fostering relationships that supported effective account management.
• Increased customer confidence by explaining product and service benefits clearly.
• Improved execution of events by coordinating leadership schedules and activity planning.
• Improved responsiveness by screening calls and emails and initiating next steps.
• Strengthened administrative accuracy by creating and managing efficient office documentation systems.