Vikash Swami
Jaipur
Summary
Retail professional with extensive experience in store and staff supervision. Proven ability to motivate teams through effective leadership, consistently achieving service and revenue targets. Expertise in daily planning and organization to ensure efficient store operations.
Overview
8
8
years of professional experience
2
2
Languages
Work History
Assistant Store Manager
Flipkart
10.2025 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Created and maintained safe and secure work environments for employees.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
Assistant Store manager
Swiggy
01.2025 - 10.2025
- Led training sessions for new employees, equipping them with necessary skills and knowledge.
- Streamlined operations to maximise efficiency and minimise waste.
- Coordinated holiday promotions successfully whilst managing regular duties simultaneously.
- Monitored inventory levels consistently to avoid stock shortages or overages.
- Collaborated with upper management in strategic planning, contributing valuable insights from ground level operations.
- Maintained an organised stock room for easy accessibility of goods.
- Managed staff rosters, ensuring adequate coverage during peak times.
Back Office Assistant
B.R. Enterprises
06.2021 - 02.2023
- Processed invoices accurately, maintained financial integrity.
- Handled mail distribution promptly, ensured timely delivery.
- Managed sensitive data discreetly, upheld confidentiality standards.
- Operated office equipment efficiently for seamless daily operations.
- Executed regular audits of internal databases to ensure data accuracy and integrity.
- Handled incoming queries for effective customer service.
Supervisor
Shakti sales corporation
03.2018 - 12.2019
- Monitored employee attendance records for maintaining discipline within the team.
- Oversaw inventory management to avoid any shortage or excess stock issues.
- Facilitated monthly training sessions for enhanced staff performance.
- Led team meetings, ensured clear communication amongst all members.
- Fostered a positive work culture to boost employee morale.
- Managed daily operations to increase productivity.
Education
BACHELOR OF ARTS - undefined
SH. BAHAVANI NIKETAN COLLEGE FOR BOYS
Jaipur, India04-2020
Tally - undefined
Institute of leadership development
Jaipur, India05-2018
12th - Commers
Shree hari om vidhya peeth sr. Sec. School
Jaipur, India04-2014
Skills
Retail inventory control
Collaborative teamwork
Adaptable work hours
Staff training programs
JIT inventory management
Operational audits
Inventory control
stock control
Timeline
Assistant Store Manager
Flipkart
10.2025 - Current
Assistant Store manager
Swiggy
01.2025 - 10.2025
Back Office Assistant
B.R. Enterprises
06.2021 - 02.2023
Supervisor
Shakti sales corporation
03.2018 - 12.2019
BACHELOR OF ARTS - undefined
SH. BAHAVANI NIKETAN COLLEGE FOR BOYS
Tally - undefined
Institute of leadership development
12th - Commers
Shree hari om vidhya peeth sr. Sec. School