
Dynamic professional with extensive experience in field work, specializing in marketing and customer service. Proven ability to leverage data analysis and social media marketing to drive engagement and boost brand visibility. Successfully managed diverse projects for self-employment, showcasing adaptability and a strong commitment to achieving results.
Marketing, delivery, riding, etc.
<ul> <li>Analyzed results for accuracy, completeness, and compliance for batch releases.</li> <li>Contributed to laboratory investigations of events and OOS results</li> <li>Executed comprehensive testing for a variety of product types</li> <li>Updated various project-related documents including SOPs and technical reports</li> <li>Managed activity prioritization and ensured timely completion of continuous improvement projects.</li> <li>Led daily staff meetings focusing on performance metrics and goals</li> <li>Engaged in various technical training sessions to enhance the skillset.</li> <li>Trained team members on laboratory techniques and assays</li> <li>Organized work responsibilities through coordinated efforts in team meetings</li> </ul> at Pfizer Pharmaceutical<ul> <li>Analyzed results for accuracy, completeness, and compliance for batch releases.</li> <li>Contributed to laboratory investigations of events and OOS results</li> <li>Executed comprehensive testing for a variety of product types</li> <li>Updated various project-related documents including SOPs and technical reports</li> <li>Managed activity prioritization and ensured timely completion of continuous improvement projects.</li> <li>Led daily staff meetings focusing on performance metrics and goals</li> <li>Engaged in various technical training sessions to enhance the skillset.</li> <li>Trained team members on laboratory techniques and assays</li> <li>Organized work responsibilities through coordinated efforts in team meetings</li> </ul> at Pfizer Pharmaceutical
President/ Director of Social Work Field Education at Redemptions Place GlobalPresident/ Director of Social Work Field Education at Redemptions Place Global
<ul><li>Company Overview: Loggerhead is a premier Florida property insurer that offers a user-friendly process, transparent claim handling, and prompt solutions for policyholders, creating a world-class customer experience.</li><li>Responsible for creating, directing, and managing the Customer Service, Internal Sales, and Agency Support functions for a new Homeowners' Insurance Company in Florida by overseeing the short and long-term strategies of the organization's customer success journey. This may include, but is not limited to, providing strategic recommendations regarding concepts and routines that drive efficiency and empower employees.</li><li>Work closely with the CEO and COO on all aspects of delivering service to customers and agents.</li><li>Provide strategic oversight and guidance to the operational leadership team.</li><li>Work closely with other department heads to support projects or procedures that have a direct impact on customers.</li><li>Responsible for the selection and implementation of the CSAT platform as well as the Customer Relationship Management (CRM) software currently in use with the organization.</li><li>Responsible for building out all operational teams, including job development, standard operating procedures, quality management, and the like.</li><li>Work in an integrated fashion with third-party vendors to provide "world-class" customer service to Policyholders, Agents, and other customers both in and out of inbound and outbound settings.</li><li>Collaborate with business units throughout the organization to design, develop, and implement consumer-focused business practices, procedures, and Corporate Policies.</li></ul> at Loggerhead Reciprocal Interinsurance Exchange<ul><li>Company Overview: Loggerhead is a premier Florida property insurer that offers a user-friendly process, transparent claim handling, and prompt solutions for policyholders, creating a world-class customer experience.</li><li>Responsible for creating, directing, and managing the Customer Service, Internal Sales, and Agency Support functions for a new Homeowners' Insurance Company in Florida by overseeing the short and long-term strategies of the organization's customer success journey. This may include, but is not limited to, providing strategic recommendations regarding concepts and routines that drive efficiency and empower employees.</li><li>Work closely with the CEO and COO on all aspects of delivering service to customers and agents.</li><li>Provide strategic oversight and guidance to the operational leadership team.</li><li>Work closely with other department heads to support projects or procedures that have a direct impact on customers.</li><li>Responsible for the selection and implementation of the CSAT platform as well as the Customer Relationship Management (CRM) software currently in use with the organization.</li><li>Responsible for building out all operational teams, including job development, standard operating procedures, quality management, and the like.</li><li>Work in an integrated fashion with third-party vendors to provide "world-class" customer service to Policyholders, Agents, and other customers both in and out of inbound and outbound settings.</li><li>Collaborate with business units throughout the organization to design, develop, and implement consumer-focused business practices, procedures, and Corporate Policies.</li></ul> at Loggerhead Reciprocal Interinsurance Exchange
Field Service Work Order Operations at Varian, a Siemens Healthineers CompanyField Service Work Order Operations at Varian, a Siemens Healthineers Company