Summary
Overview
Work History
Education
Skills
Timeline
GeneralManager
Vikash Kumar  Gupta

Vikash Kumar Gupta

Front Office Manager
GURUGRAM,Haryana

Summary

Experienced front office manager with a decade of expertise in hospitality management. Adept at streamlining front desk operations to maximize guest satisfaction and drive revenue growth. Proven leader in managing high-performing teams and implementing effective strategies to boost operational efficiency and elevate overall hotel performance. Committed to delivering exceptional customer service and ensuring a seamless guest experience.

Overview

11
11
years of professional experience
6
6
years of post-secondary education

Work History

Front Office Manager

ITC Hotels
GURUGRAM
01.2023 - Current
  • Fortune Select Candolim, Goa
    Pre-Opening Phase | June 2024 – Present
    Part of the pre-opening team, preparing the hotel for launch and ensuring a smooth transition to operations.

    Property Overview: 103 rooms, including 6 suites, in Goa’s vibrant coastal region.

    Key Contributions:

    Coordinated operational processes and staff training.
    Led pre-opening marketing efforts to establish the hotel as a premier leisure destination.
    Fortune Select Trinity, Bengaluru
    Operational Phase | October 2023 – June 2024
    Contributed to day-to-day operations at this 144-room hotel catering to business and leisure travelers.

    Property Overview: 144 rooms, including 8 suites, located in Bengaluru’s IT hub.

    Key Contributions:

    Enhanced guest experiences and service standards.
    Led team development and supported operational efficiency.
    Welcomhotel by ITC Hotels, Katra
    Operational Phase | January 2023 – October 2023
    Managed operations at this 83-room luxury hotel, maintaining ITC's high service standards.

    Property Overview: 83 rooms, including 6 suites, known for eco-friendly practices and exceptional service.

    Key Contributions:

    Drove customer engagement and operational efficiency.
    Ensured seamless service to uphold ITC’s luxury reputation.

Asst. Front Office Manager

Park Plaza By Radisson
Faridabad, Haryana
07.2022 - 01.2023

Hotel Overview: Park Plaza by Radisson offers a modern stay with 80 well-appointed rooms, ideal for both business and leisure travelers. Located in a strategic area, it provides easy access to key business districts and local attractions, blending contemporary amenities with personalized service for a comfortable experience.

Duty Manager

Golden Tulip Suites
Gurugram, Haryana
01.2020 - 12.2021

Hotel Overview: Golden Tulip Suites offers a luxurious yet contemporary stay in Gurugram with 102 rooms, including 66 well-appointed suites. Ideal for both extended and short-term stays, it blends comfort and modern amenities for business and leisure travelers. While not in the city center, the hotel is well-connected to key business hubs and attractions, providing easy access to the best of the region.

Assistant Manager- Front Office

Lemon Tree Hotels
Gurugram, Haryana
06.2018 - 12.2019

Hotel Overview: Lemon Tree Hotels – Redfox Unit, Gurugram is a contemporary, mid-scale hotel offering 154 well-appointed rooms. As part of the renowned Lemon Tree Hotels brand, the property is known for its vibrant, service-oriented approach, providing affordable yet stylish accommodation and a range of amenities for both business and leisure travelers. The hotel is strategically located in the heart of Gurugram, making it an ideal choice for corporate stays and short getaways. The hotel focuses on delivering exceptional guest experiences with personalized services, modern facilities, and a commitment to quality and hospitality.

Front Office Executive

Sayaji Hotel
Indore , Madhya Pradesh
05.2015 - 05.2018

Hotel Overview: A premium hotel with 213 rooms, offering a blend of luxury and comfort, located in the heart of Indore.

Guest Service Associate

Ginger Hotel
Ahmedabad, Gujarat
10.2013 - 05.2015

Hotel Overview: A contemporary hotel with 80 rooms, part of the renowned Indian Hotels Company Limited (IHCL) group, offering affordable and efficient accommodations for both business and leisure travelers.

Education

Certificate Hospitality Training Course: Hotel Management -

Mahindra Pride School
Patna, Bihar
07.2012 - 01.2013

B. Com -

Patna University
Patna, Bihar
03.2008 - 04.2011

I.COM -

Patna University
Patna, Bihar
03.2006 - 04.2008

10th -

B.S.EB
Patna, Bihar

Skills

Operational Management: Overseeing daily front office operations and seamless coordination between departments

undefined

Timeline

Front Office Manager

ITC Hotels
01.2023 - Current

Asst. Front Office Manager

Park Plaza By Radisson
07.2022 - 01.2023

Duty Manager

Golden Tulip Suites
01.2020 - 12.2021

Assistant Manager- Front Office

Lemon Tree Hotels
06.2018 - 12.2019

Front Office Executive

Sayaji Hotel
05.2015 - 05.2018

Guest Service Associate

Ginger Hotel
10.2013 - 05.2015

Certificate Hospitality Training Course: Hotel Management -

Mahindra Pride School
07.2012 - 01.2013

B. Com -

Patna University
03.2008 - 04.2011

I.COM -

Patna University
03.2006 - 04.2008

10th -

B.S.EB
Vikash Kumar GuptaFront Office Manager