Summary
Overview
Work History
Education
Skills
Additional Information
Interests
SPORTS
Timeline
VIKASH KUMAR SHARMA

VIKASH KUMAR SHARMA

ASSOCIATE (CUSTOMER SUPPORT & SALES)
Jaipur,RJ

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

20
20
years of professional experience

Work History

ASSOCIATE CUSTOMER SUPPORT & SALES

State Bank of India, SBI
01.2021 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked well in a team setting, providing support and guidance.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked effectively in fast-paced environments.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Organized and detail-oriented with a strong work ethic.
  • Learned and adapted quickly to new technology and software applications.
  • Resolved problems, improved operations and provided exceptional service.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Worked flexible hours across night, weekend, and holiday shifts.

Petty Officer

INDIAN NAVY
02.2005 - 02.2020
  • Conducted detailed equipment checks to ensure operational readiness, reducing downtime during critical operations.
  • Played key role in communication setup and maintenance, ensuring robust and reliable lines of communication during operations.
  • Earned numerous commendations for exceptional leadership and dedication to duty during high-stress situations or deployments.
  • Actively participated in community outreach initiatives, bolstering public relations efforts between military personnel and local populations.
  • Facilitated successful completion of numerous high-stakes operations through precise planning and execution.
  • Led emergency response drills to enhance preparedness, minimizing potential impact during actual emergencies.
  • Handled administrative requirements, maintained records and submitted operational reports.
  • Developed and implemented plans to reduce risk to personnel and equipment during tactical operations.

Education

Master of Arts - Public Administration

INDIRA GANDHI NATIONAL OPEN UNIVERSITY, New Delhi, India
04.2001 -

GRADUATION IN 2010 WITH BACHELOR OF ARTS

SENIOR SECONADARY IN 2003 FROM RAJASTHAN BOARD

HIGHER SECONDARY IN 2001 FROM RAJASTHAN BOARD

Skills

Friendly, positive attitude

Additional Information

With over 20 years of extensive experience in the service sector, I bring a unique blend of discipline, dedication, and versatility acquired through my tenure with two of India’s most respected institutions—the Indian Navy and the State Bank of India (SBI).

My career began as a Petty Officer (Medical)/Nursing Assistant in the Indian Navy, where I developed strong medical knowledge, crisis management abilities, and a deep commitment to service. I served not only in clinical roles but also took on administrative, support, and leadership responsibilities at various headquarters and command-level offices.

Currently, I work with the State Bank of India, one of the largest and most prestigious banking institutions in the world. Here, I've enhanced my expertise in administration, customer service, and back-office operations, while also mastering various computer applications and internal banking systems.

Throughout my journey, I’ve faced and overcome a wide range of professional challenges—each one shaping me into a resilient, solution-oriented, and adaptive team member. I am driven by continuous learning, personal growth, and the pursuit of meaningful opportunities that allow me to contribute significantly to organizational success.

I am now actively seeking support roles such as administrative coordination, customer service, warehouse/logistics management, or back-office operations in Europe, a region I deeply admire for its culture, values, and work-life balance. It has always been my dream to live and work there, and I am confident that my experience, integrity, and work ethic will make me a valuable asset to any forward-thinking organization.

Interests

Sports (Cricket preferably)

Internet Browsing

Exploring New Technologies

Learning New Skills

Personal Development

Team Activities

SPORTS

I have always been passionate about Cricket and Athletics, not just as sports but as essential parts of my lifestyle to stay fit, disciplined, and mentally sharp. Over the years, I’ve actively participated in numerous intra-organizational tournaments, both during my time in the Indian Navy and currently at the State Bank of India. These experiences have strengthened my sense of teamwork, strategy, and resilience. I continue to engage in these activities whenever I get the opportunity, as they not only keep me physically active but also help maintain a balanced and focused mindset.

Timeline

ASSOCIATE CUSTOMER SUPPORT & SALES - State Bank of India, SBI
01.2021 - Current
Petty Officer - INDIAN NAVY
02.2005 - 02.2020
INDIRA GANDHI NATIONAL OPEN UNIVERSITY - Master of Arts, Public Administration
04.2001 -

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VIKASH KUMAR SHARMAASSOCIATE (CUSTOMER SUPPORT & SALES)