Vikash Singh
Patna
Summary
Self-motivated Operations Manager successful in collaborating with consultants, area leaders, and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques.
Overview
16
16
years of professional experience
Work History
Operations Manager
Reecomps Teleservices Pvt. Ltd.
Patna
06.2025 - Current
- Managed daily operations to ensure efficiency and effectiveness across departments.
- Coordinated resource allocation to meet project demands and timelines effectively.
- Managed scheduling, training and inventory control.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Built strong operational teams to meet process and production demands.
- Analyzed data from daily reports to identify trends in production performance metrics.
- Planned delivery routing, team workflows, and promotional initiatives.
- Developed key performance indicators to measure effectiveness of operational processes.
Senior Project Manager
Pawansut Engilite Pvt Ltd
Patna
04.2021 - 06.2025
- Conducted regular status meetings with internal teams and external partners to track progress against established milestones.
- Analyzed data from various sources such as surveys, interviews, focus groups. to inform decision-making related to projects.
- Presented findings from data analysis in a clear, concise manner that was easily understood by stakeholders at all levels of the organization.
- Negotiated contracts with vendors and suppliers based on company objectives and budget constraints.
- Drafted reports summarizing progress made on projects for review by executive leadership team.
- Maintained records of all documents related to each project including specifications, change orders, invoices.
- Coordinated resources across multiple departments and teams as needed for successful completion of projects.
- Advised other departments on best practices related to managing large-scale projects.
- Facilitated resolution of conflicts between team members when necessary.
- Actively sought out feedback from stakeholders throughout the duration of a project in order to identify areas needing improvement or adjustment.
- Developed and maintained project plans, timelines, and budgets.
- Produced thorough, accurate and timely reports of project activities.
- Developed and updated project plans to document objectives, technologies, schedules and funding.
- Managed project scope, timeline and budget in alignment with company objectives.
- Developed comprehensive project plans to be shared with stakeholders.
Project Manager
Snapio Services Pvt Ltd
Patna
05.2017 - 12.2020
- Created project status presentations for delivery to customers or project personnel.
- Developed and updated project plans to document objectives, technologies, schedules and funding.
- Produced thorough, accurate and timely reports of project activities.
- Submitted project deliverables to clients, consistently adhering to quality standards.
- Proposed, reviewed and approved modifications to project plans.
- Conferred with project personnel to identify and resolve problems.
- Submitted budget estimates, progress reports and cost tracking reports.
- Monitored performance of project team members to provide performance feedback.
- Communicated with key stakeholders to determine project requirements and objectives.
- Identified project needs by reviewing project objectives and schedules.
- Determined project staffing needs and led resource management.
- Reviewed budget and subcontractor estimates in detail and analyzed for accuracy with scope of work relevancy in mind.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Created and managed budgets for travel, training and teambuilding activities.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Assigned work and monitored performance of project personnel.
- Reviewed completed work to verify consistency, quality and conformance.
Assistant Manager
Infotech Solution
Patna
01.2012 - 03.2017
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
Project Coordinator
Ericsson India Pvt Ltd
Ranchi
06.2009 - 12.2011
- Analyzed data related to projects in order to identify areas for improvement or optimization opportunities.
- Monitored performance metrics such as cost, timeline, quality control and customer satisfaction levels.
- Performed regular reviews of project documentation and communicated results with relevant personnel.
- Assessed customer feedback in order to continuously improve service delivery processes or procedures.
- Resolved conflicts among team members by providing creative solutions that addressed all parties' needs.
- Facilitated meetings between stakeholders to discuss project requirements, objectives or outcomes.
- Ensured compliance with relevant regulations or standards when executing projects across multiple regions.
- Contributed ideas towards process improvements that would increase efficiency or productivity levels.
- Generated weekly, monthly, quarterly reports summarizing key performance indicators.
- Identified training needs for team members in order to keep them up-to-date on the latest industry trends.
Education
MBA - Project Managment
SIkkim Manipal Univercity
Ranchi11.2012
Bachelor of Arts - Political Science
Jamshedpur Cooperative College
Jamshedpur06.2008
Skills
- Project Scoping
- Project Roadmap Design
- Team Coordination
- Work Flow Planning
- Conflict Resolution
- Project Scope Analysis
- Presentation Abilities
- Budget Coordination
- Project Goal Assessment
- Vendor Sourcing
- Operations Management
- Document Review
- Site Management
- Operations management
- Team collaboration
- Project management
- Time management
- MS office
Languages
- Hindi, First Language
- English, B1 Intermediate
Timeline
Operations Manager
Reecomps Teleservices Pvt. Ltd.
06.2025 - Current
Senior Project Manager
Pawansut Engilite Pvt Ltd
04.2021 - 06.2025
Project Manager
Snapio Services Pvt Ltd
05.2017 - 12.2020
Assistant Manager
Infotech Solution
01.2012 - 03.2017
Project Coordinator
Ericsson India Pvt Ltd
06.2009 - 12.2011
MBA - Project Managment
SIkkim Manipal Univercity
Bachelor of Arts - Political Science
Jamshedpur Cooperative College
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