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VIKASH KUMAR VARNWAL
National Quality Head
Delhi
Summary
Enthusiastic operational and quality personnel eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of tasks and training, Motivated to learn, grow and excel in the area I am working.
Overview
9
9
years of professional experience
19
19
years of post-secondary education
1
1
Language
Work History
National Quality Head
Society for Human Transformation & Research- a DDU-GKY PIA (SHTR)
Delhi
04.2021 - Current
- Responsible for Inspection of premise/building for centre setup of 3 states (Rajasthan, Uttar Pradesh & Gujrat).
- Formulation of HR policy, travel policy and making strategies for smooth functioning of operational activities of the project in coordination with Project Head.
- Recruitment of State level & Centre level staff like State Head, Centre Head, Quality Personnel, Trainers.
- Job posting on job portals and screening the candidates.
- Preparation of Due Diligence report.
- Preparing rate comparative sheet of items to be procured for centre.
- Preparation of cost sheet for centre setup with Project Head.
- Interviewing candidates for different positions in the organization.
- Coordination with Govt officials.
- Coordination with different hospitals & Clinics for candidates’ placement.
- Developed team communications and information for meetings.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Managed team of employees, overseeing hiring, training and professional growth of employees.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
State Quality Head
MPTA Education Ltd
Chattisgarh
03.2019 - 01.2020
- Conducting monthly inspection and send report to National Quality Head.
- To conduct Due Diligence & prepare report.
- Checking salary slips & bank statements of candidates and giving final approval before to MIS to upload it on MRIGS.
- Updating inspection report as DDU-GKY norms on MRIGS.
- Checking salary slips and bank statements on MRIGS after uploading and sending report to National Quality Head.
- Conducted internal centre ranking report.
- To verify PPS sheet prepared by MIS and sending it to Head Office.
- Providing support to the operations team for placements and retention of candidates.
- Developed and maintained courteous and effective working relationships.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
Head of Quality
Educator Extraordinaire Ltd, DDU-GKY PIA
Ramgarh Cantt
08.2018 - 01.2019
- Followed quality standards and procedures to minimize errors.
- Updated quality control standards, methods and procedures to meet compliance requirements.
- Provided observations, took measurements and performed tests at various stages according to quality control plan.
- Conducting monthly inspection.
- To conduct Due Diligence.
- Updating inspection report as DDU-GKY norms on MRIGS.
- Checking salary slips & bank statements of candidates.
- Mentored and encouraged employees to strive for excellence while fostering professional growth.
- Managed and archived quality documentation and participated in internal and external quality audits.
Centre Head
Educator Extraordinaire Ltd.
Ramgarh cantt
02.2018 - 07.2018
- Developed and maintained courteous and effective working relationships.
- Used coordination and planning skills to achieve results according to schedule.
- Carried out day-to-day duties accurately and efficiently.
- Delivered services to customer locations within specific timeframes.
- Managed team of employees, overseeing hiring, training and professional growth of employees.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Handling overall smooth functioning of centre.
- Planning & execution of placements of candidates.
- Coordination with State Rural Livelihood Mission.
- Counseling & motivating candidates and ensure their retention at placement.
- Managing & providing post placement support to candidates in coordination with companies.
- Tracking of candidates after the placement for their career progression.
- Liaison with different HR for placement in their companies.
- Conducting mock interview sessions of candidates for placements.
- Coordination with sector skill council for assessment and certification of candidates.
- Coordination with employer for placement & obtaining salary slips and bank statements on time.
- Recruitment of centre level Staff like Centre Coordinator, Trainers, Quality Team.
- Coordination with assessment agency for timely assessment of candidates.
- Timely revert of non-compliances raised by Government officials during their centre inspection.
- Maintaining absenteeism of candidates.
- Ensure training as per curriculum & training plan.
- Daily reports from Mobilizers.
- To maintain all documents, record keeping as per guidelines of DDUGKY.
- Verification of bills.
- Mobilization of candidates.
Soft Skills Trainer
Educator Extraordinaire Ltd.
Ramgarh Cantt
11.2017 - 01.2018
- Conducting daily training session as per training plan
- Filling up dossiers of candidates
- Maintaining Standard formats as DDU-GKY norms
- Assisting Quality Team for revert of non-compliances
- Responsibilities as Centre, :
- Handling overall smooth functioning of centre
- Planning & execution of placements of candidates
- Coordination with SRLM
- Counselling & motivating candidates and ensure their retention at placement
- Managing & providing post placement support to candidates in coordination with companies
- Tracking of candidates after the placement for their career progression
- Liaison with different HR for placement in their companies
- Conduction mock interview sessions of candidates for placements
- Coordination with sector skill council for assessment and certification of candidates
- Coordination with employer for placement & obtaining salary slips and bank statements on time
- Recruitment of centre level Staff like Centre Coordinator, Trainers, Quality Team
- Coordination with assessment agency for timely assessment of candidates
- Timely revert of non-compliances
- Maintaining absenteeism of candidates
- Ensure training as per curriculum & training plan
- Daily reports from Mobilizers
- To maintain all documents, record keeping as per guidelines of DDUGKY
- Verification of bills
- Mobilization of candidates
- Worked with B.M
- Enterprises, Ranchi; (franchise Haywards 5000) as an Operations & Relationship Manager from, (packaged drinking water manufacturing company under the brand name GLACE).
Operations Manager
BM Enterprises
Ranchi
04.2014 - 10.2017
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Increased profit by streamlining operations.
- Partnered with vendors and suppliers to effectively manage and budget.
- Identified procedure or process changes required to improve performance and productivity.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Evaluated suppliers to maintain cost controls and improve operations.
- Identified and resolved unauthorized, unsafe or ineffective practices.
Front Desk Associate
Taj Group of Hotels
Bangalore
05.2013 - 03.2014
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Used internal software to process reservations, check-ins and check-outs.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Asked customers questions to meet special requests.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Politely welcomed arriving guests, providing room keys and information on amenities and policies.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Answered guest questions and referred to local points of interest.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Front Desk Associate
Radha Hometel-A Sarovar hotel
Bangalore
01.2012 - 05.2013
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Used internal software to process reservations, check-ins and check-outs.
- Asked customers questions to meet special requests.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Collected room deposits, fees and payments.
- Took reservations over phone, in person and via computer for guests and provided confirmation information.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Entered and updated sensitive customer information during check-ins and room changes.
- Responded swiftly to room requests and other inquiries made via establishment website, email or phone.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
- Maintained cleanliness and organization of front desk area.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Conducted night audits.
Trainee
Leonia Holistic Destination
Hyderabad
12.2009 - 05.2010
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
- Acted with integrity, honesty and knowledge to promote culture of company.
- Supported departmental tasks to increase understanding of industry processes.
- Handled day-to-day customer or client questions via telephone or email.
- Maintained punctuality in work attendance and project completion.
Education
Post Graduation - Rural Development
IGNOU
Ranchi 07.2019 - Current
Bachelor's - Hotel Management
Birla Institute of Technology
Mesra, Ranchi 07.2007 - 08.2011
Higher Secondry School - Commerce
Sri Guru Nanak Public School
Ramgarh Cantt, Jharkhand 05.2005 - 04.2007
Senior Secondry School - General Studies
Saraswati Vidya Mandir
Ramgarh Cantt 04.1995 - 03.2005
Skills
MS Office (MS word, MS power point, MS Excel)
Operations Management
Screening, Interviewing & Recruitment of candidates for different positionsQuality Management Processes
Communication Skills
Team Management
Project Management
Staff Management
Strategic planning
Auditing experience
Data verification
Report preparation
Analytical skills
Presentation Skills, Interpersonal Skills
Attention to Detail
Ability to work with cross functional teams
Vendor Mgmt , Finalising of contract , Vendor invoice
Monitoring and reporting of project activities, plans and progresses
Accomplishments
- Supervised team of more than 20 staff members.
- Achieved installments milestones in DDUGKY by completing physical verification with accuracy and efficiency.
- Awarded "Best Employee of the month" in February 2013.
- Conducted a research work on “Scope of opening a multicuisine restaurant at BIT Mesra.” From August 2010 to December 2010.
- Conducted a research work on “Sustainable development of Ranchi - Deforestation: A case study of Ranchi – Hazaribagh highway.” From January 2011 to May 2011.
- Completed International Trainers & Assessors Course/Training of Trainers by Australian Skill Development organized by Jharkhand State Livelihood Promotion Society (A unit of Rural Development Department, Jharkhand).
Interests
Bike Riding
Timeline
National Quality Head
Society for Human Transformation & Research- a DDU-GKY PIA (SHTR)
04.2021 - Current
Post Graduation - Rural Development
IGNOU
07.2019 - Current
State Quality Head
MPTA Education Ltd
03.2019 - 01.2020
Head of Quality
Educator Extraordinaire Ltd, DDU-GKY PIA
08.2018 - 01.2019
Centre Head
Educator Extraordinaire Ltd.
02.2018 - 07.2018
Soft Skills Trainer
Educator Extraordinaire Ltd.
11.2017 - 01.2018
Operations Manager
BM Enterprises
04.2014 - 10.2017
Front Desk Associate
Taj Group of Hotels
05.2013 - 03.2014
Front Desk Associate
Radha Hometel-A Sarovar hotel
01.2012 - 05.2013
Trainee
Leonia Holistic Destination
12.2009 - 05.2010
Bachelor's - Hotel Management
Birla Institute of Technology
07.2007 - 08.2011
Higher Secondry School - Commerce
Sri Guru Nanak Public School
05.2005 - 04.2007
Senior Secondry School - General Studies
Saraswati Vidya Mandir
04.1995 - 03.2005