Vikas Kumar Goel

• Maintain strong relationships with clients by consistently delivering high-quality service and addressing any concerns promptly.
• Lead and supervise a team of Operations IR & Senior Fund Administrators, ensuring that all tasks are performed with accuracy, attention to detail, and within established deadlines.
• Oversee the preparation and review of Capital Call and Distribution schedules, notices, and Investor Reports, ensuring that all information is accurate and compliant with client specifications.
• Monitor capital activities (subscriptions, redemptions, transfers, switches, redemption wire payments, expense wire payments, distribution wire payments) and non-financial activities (investor onboarding, static data maintenance, FATCA documentation, audit confirmations, etc.).
• Ensure proper execution of transactions, including cash receipts and payments, and reconcile bank account statements to ensure accuracy and transparency.
• Address and resolve investor/client queries via email and phone, ensuring timely and accurate responses through the Moxie external mailbox.
• Lead the onboarding and offboarding process for investors, ensuring smooth transitions and compliance with all regulatory and internal requirements.
• Develop and deliver training programs to team members on new initiatives, regulatory changes, and process updates to ensure ongoing professional development and knowledge retention.
• Review completed tasks and assignments, providing feedback and guidance to ensure they meet internal standards and client expectations.
• Conduct regular team meetings to discuss progress, upcoming tasks, and project deadlines, and foster a collaborative work environment.
• Conduct regular performance reviews for team members, providing constructive feedback and recognizing achievements.
• Ensure that the team is meeting operational goals and service levels, and address any performance or process issues promptly.

• Experienced in handling Redemptions, Subscriptions, Transfers and Exchanges. Balancing client’s portfolio. Switching the money between funds and portfolios.
• Reaching out to Shareholders, Financial Advisers and Custodians in order to notify the requirements for good order processing.
• Quality checked the work done by the new hires and newly trained people on any Capital activities and handled the work associated to high network clients independently. Efficient on creating correspondence, which are mailed to Shareholders about requirements or missing information/certification.
• Subject Matter Expert (SME) support to new employees across the department. Conducted various cross skill training to team members and other peers on the floor.
• Process/Quality Check of day-to-day transactions involving review, analysis and monitoring with investment restrictions stipulated by a variety of sources including but not limited to USTA Internal Policies.
• Reviewing daily reports, performing trend analysis, and making recommendations to Leaders. Conducted various error trend analysis to the team & suggested the best Practices. Collaboration with counterparts to bridge any types of process/Training gaps.
• Leveraged opportunity & completed “Know your Partner” training with different departments like Accounts Receivables, KYC, AML and Global Trade Services.
• Manage team workload distribution and structure to ensure consistent good performance. Participated with senior management on different projects/platforms to achieve overall business goals and missions of the organization.