Vikas Nelson Monteiro
Adelaide
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Automobile industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Deputy Manager
Kia India Private limited
09.2019 - 05.2023
- Liaised with team members, stakeholders and vendors to coordinate activities, provisioning, environment setup, risk mitigation and follow-up.
- Conferred with customers each day to maintain current understanding of needs and preferences, resolve issues, and promote brand loyalty.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Promoted available products and services to customers during service, account management, and order calls.
- Interpreted diagnostic results to provide accurate repair recommendations.
Field Service Engineer
Chevrolet sales India Private limited
12.2012 - 09.2019
- Scheduled service calls according to customer location and urgency of need.
- Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical, and electrical systems.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Suggested additional services to customers in order to meet upsell goals.
- Read and followed technical documentation to complete accurate repairs.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Inspected damaged vehicles to estimate repair labor cost and required parts expense.
Technical Service Representative
IAV India
01.2012 - 12.2012
- Performed quality assurance and quality control assessments of support ticket fulfillment.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Authored technical requirement documentation to suit business goals and technological limits.
- Provided on site support fro dealer for brake down vehicles
Technical Officer
Sundaram Motors
05.2006 - 12.2011
- Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
- Located and removed defective parts for skilled adjustment, repair or replacement.
- Corrected faults and maximized performance by rebuilding systems and individual components.
- Established clear repair plans with line-item details of expected labor and parts costs.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Used specialized tools to detect leaks in gas and refrigerant systems.
- Analyzed and located malfunctions in brakes, motors, switches, and control systems.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
Education
GED -
Mercedes Benz India
Pune07.2008
GED -
SN Mudbidri Polytechnic
Moodabidre05.2005
Skills
- Proficiency with industry-specific software
- Excellent customer service, interpersonal, and communication skills
- Strong organizational, decision making, and problem-solving skills
- Ability to communicate with mechanics, customers, and management
- Customer Satisfaction
Certification
Certified ISO internal Auditor from Kia India.
Certified diagnostic technician from Mercedes Benz India.
Certified for Engineering Analysis process product liability claim investigation, Vehicle fire incident investigation.
Certificate III in Automotive electrical Technology.
Timeline
Deputy Manager
Kia India Private limited
09.2019 - 05.2023
Field Service Engineer
Chevrolet sales India Private limited
12.2012 - 09.2019
Technical Service Representative
IAV India
01.2012 - 12.2012
Technical Officer
Sundaram Motors
05.2006 - 12.2011
GED -
Mercedes Benz India
GED -
SN Mudbidri Polytechnic
Certified ISO internal Auditor from Kia India.
Certified diagnostic technician from Mercedes Benz India.
Certified for Engineering Analysis process product liability claim investigation, Vehicle fire incident investigation.
Certificate III in Automotive electrical Technology.
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