Vikas Netha Pendem
Hyderabad
Summary
Dynamic Senior Technical Analyst with extensive experience in leading cross-departmental projects, ensuring alignment and execution. Adept at managing daily operations and enhancing customer service standards, consistently driving positive outcomes and team productivity. Dedicated Senior Technical Analyst with expertise in software troubleshooting, process improvement, and risk management. Proven ability to lead teams and enhance customer service standards.
Overview
4
4
years of professional experience
Work History
Senior Technical Analyst
Hanuma Infotech Pvt Ltd
Hyderabad
05.2024 - Current
- Collaborated with cross-functional teams to ensure project alignment and execution.
- Provided support for troubleshooting technical issues in software applications.
- Participated in the design, implementation, testing, and deployment of new systems or enhancements to existing ones.
- Managed daily operations ensuring efficient workflow and team collaboration.
- Implemented process improvements to streamline departmental communication.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Developed and implemented strategic plans to achieve company objectives.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Led a team of XX employees, ensuring high productivity and excellent customer service.
- Coordinated cross-departmental projects to ensure timely and successful completion.
- Managed risk by developing and implementing effective risk management strategies.
- Collaborated with cross-functional teams to gather and document project specifications.
- Developed technical documentation for software applications and processes.
- Evaluated existing systems to identify areas for improvement and optimization.
Technical Support Representative
Hanuma Infotech Pvt Ltd
Hyderabad
10.2021 - 05.2024
- Provided technical assistance to customers via phone and email support.
- Diagnosed software and hardware issues for various devices and applications.
- Documented customer interactions and solutions in the tracking system accurately.
- Collaborated with team members to resolve complex technical problems effectively.
- Educated customers on product features and troubleshooting techniques proactively.
- Assisted in the development of knowledge base articles for common issues.
- Conducted training sessions for new support representatives on procedures and systems.
- Participated in regular team meetings to discuss service improvements and updates.
- Troubleshot customer inquiries related to software and hardware issues.
- Assisted customers with various types of technical issues via email, live chat, and telephone.
Education
Bachelor of Science - Biotechnology of CGPA of 6.8%
Sathyabama Institute of Science And Technology
Chennai05-2021
Percentage of 83.4%
Intermediate-Bipc
Board Of Intermediate Education 04-2017
10th CBSE Secured CGPA of 6.2
Foster Billabong High International School
HyderabadSkills
- Software troubleshooting
- System design
- Process improvement
- Risk management
- Customer support
- Technical documentation
- Problem solving
- Strategic planning
- MS office proficiency
- Network configuration
Personal Details
Fathers Name : P. Anjaneyulu
Permanent Adress: H.No:29-1415/13,Kaktiya Nagar,
Neredmet,Hyderabad,500056
Date of Birth: 23rd December 1999
Language Known:English,Hindi,Telugu
Declaration
I hereby declare that all the statements made in this application are true and complete to
the best of my knowledge and belief. I understand that the authorities can take action if I am
declared by them to be guilty of concealing any information mentioned herein.
Place: Hyderabad
P. Vikas Netha
Timeline
Senior Technical Analyst
Hanuma Infotech Pvt Ltd
05.2024 - Current
Technical Support Representative
Hanuma Infotech Pvt Ltd
10.2021 - 05.2024
Bachelor of Science - Biotechnology of CGPA of 6.8%
Sathyabama Institute of Science And Technology
Percentage of 83.4%
Intermediate-Bipc
10th CBSE Secured CGPA of 6.2
Foster Billabong High International School