VIKAS RANA
Delhi,INDIA
Summary
Qualified Team Lead with extensive experience. Dedicated and results-oriented Logistics with a proven track record in optimizing supply chain operations. Seeking a challenging role in a dynamic organization where I can leverage my skills in logistics coordination, supply chain management, and process optimization. Logistical planner and team leader with supply management experience. Background in record-keeping and inventory control. Proactive, resourceful and results-driven professional. Competent Logistics Manager offering wealth of experience in maintaining proper product rotations and ensuring compliance with government regulations. Background in business management with additional training in distribution and team building.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
Work History
Team lead - Voice
Globtier InfoTech Pvt. Ltd
Noida, India
01.2021 - Current
- Mentored and coached junior staff to produce high-performing, quality team members.
- Promoted company values and vision, ensuring full team adherence and investment.
- Monitored staff performance levels, implementing necessary changes to improve productivity and meet targets.
- Developed and implemented strategic processes for improved productivity and profitability.
- Drove client retention through quality project execution.
- Analysed industry trends to identify process improvements and business opportunities.
- Managed scopes and deadlines using different project management methods.
- Managed estimation processes by preparing bid packages, procurement plans and contract reviews.
- Monitored and maintained accurate inventory levels, preventing stock discrepancies.
- Assisted in the planning and execution of logistics strategies, contributing in on-time deliveries.
- Streamlined order fulfillment processes, improving overall efficiency and customer satisfaction.
- Determined project schedules and kept projects on track using proactive adjustments to workflow.
- Inspired and managed teams in operational improvements, increasing overall productivity.
- Managed and mentored team of 7 to deliver exceptional service.
- Completed audits and risk assessments to achieve regulatory compliance.
- Tactfully handled complaints from staff, management and clients using excellent problem-solving and dispute resolution skills.
- Resolved complex customer enquiries, disputes and complaints.
- Delivered quality service with friendly and professional demeanour.
- Monitored operations to ensure employees followed relevant procedures and worked towards defined Key Performance Indicator (KPI) targets.
- Oversaw stock control to maintain sufficient inventory levels and minimise waste.
Telecom Engineer
Future Focus InfoTech Pvt. Ltd
Chennai, India
12.2019 - 12.2020
- Basic troubleshot voice and data cabling to support network connectivity.
- Monitored systems and determined needs for upgrades and enhancements.
- Worked on ticketing tools.
- Create & Modify new ID of Agents to login IP Phones.
- Introduced operational and administrative procedures to uphold integrity of current processes.
- Used automatic tracking systems to keep computer system updated with goods movements and proactively place new orders at optimal times.
- Established operational and administrative procedures and enforced controls.
- Tracked storage levels and controlled stock to meet supplier requirements and fulfill contract terms.
- Selected, trained and performance-managed staff to build results-focused team.
- Provide IT systems to requester to setup the system.
- Performing data analysis for team reports for all request.
- Monitor all service releated to voice lines.
- Supported system users after new equipment installation through system training.
- Coordinated installation of telephones, switchboards and coin-operated phone boxes.
Voice Support Executive
P C Solution Pvt Ltd.
Delhi, India
03.2013 - 10.2019
- Drafted and documented guidelines and procedures to support ITC operations.
- Responded as first line of contact to customer inquiries and complaints, resolving when possible and escalating to technical or business experts as necessary.
- Adhered to company audit rules during inventory counts to obtain accuracy.
- Investigated missing items, discrepancies and losses.
- Maintained neat and clean store areas in line with health and safety policies.
- Typed, edited and proofread documents to support clerical tasks.
- Updated and maintained daily call logs using proprietary software.
- Resolved customer issues and escalated major concerns to management.
- Promptly addressed customer enquiries to resolve issues and attend to requests.
- Planned and organized company-hosted conferences and events via collaboration with internal stakeholders and outside services suppliers.
- Organized audio visual equipment for use by professionals with limited technical abilities.
- Achieved expertise on company office equipment and technologies and supervised arrangement of outside technical service when needed
- Oversaw business operations, vendor inventory and client negotiations.
- Worked with service partner (Dell, HP, CISCO, Avaya) for any new device procurement.
- Support IT Manager's for any new operations related projects.
- Manage all data of India Voice Lines PRI's, TFN's, UAN, PSTN lines.
- Manage all spare devices inventory of IT equipment's.
- Installed operating systems and configured business applications to support systems overhaul.
Education
Bachelor of Arts - Arts
Delhi University
Delhi 07.2008 - 06.2012
Skills
- Inspiring mentor
- Solutions-focused
- Training and development
- Leadership & influence
- Technological expertise
- Priority management
- Team building coordination
- Operational planning
- Issue resolution
- Task delegation
- Stock management
- KPI management
- Staff complaint management
- Customer relationship building
- Invoicing
- General office administration
Languages
English
Advanced (C1)
Hindi
Advanced (C1)
Timeline
Team lead - Voice
Globtier InfoTech Pvt. Ltd
01.2021 - Current
Telecom Engineer
Future Focus InfoTech Pvt. Ltd
12.2019 - 12.2020
Voice Support Executive
P C Solution Pvt Ltd.
03.2013 - 10.2019
Bachelor of Arts - Arts
Delhi University
07.2008 - 06.2012
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