Vikas Singh Bhadauria
Noida
Summary
Seasoned Operations Manager and talented leader with 7 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
8
8
years of professional experience
Work History
Operations Manager
Aiqahealth
Gurgaon
03.2024 - Current
- Managing PAN India operation, including growth and expansion.
- Plan strategy and build short-term and long-term goals for the cities in conjunction with the CXOs (CEO, COO, CBO).
- Working on expansion, launching new cities, and setting up a skilled operations team.
- Working on strategy and process enhancement so that we can improve our process and product features.
- Leading multiple strategy sessions across senior-level executives to identify initiative goals, objectives, and design principles for the initiative.
- Managing medicine procurement and monitoring stock availability at PAN India level.
- Defining the key metrics (KRAs and KPIs) of different functions and ensuring they are being completed according to the set targets.
- Identify gaps and roadblocks that functions/teams are struggling with and troubleshoot them.
- Worked with engineering and product team to improve internal tools and user experience.
- Managing a team of 150+ people across PAN India.
Operations Manager
Practo Technologies Pvt Ltd
Delhi
04.2022 - 03.2024
- Develop strategies to optimize total demand, considering market trends and customer behavior.
- Devised processes to boost long-term business success and increase profit levels.
- Responsible for achieving the topline revenue target of 1.5 Crores.
- Lead and manage a team of 25 center managers effectively. Set performance target, provide support and training, and conduct regular performance evaluations.
- Achieve and maintain a positive P&L for accounts, considering factors such as online demand costs and CM costs.
- Prepare regular reports detailing progress towards targets and KPIs.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
Operations Manager
Apollo 24|7
Gurgaon
08.2022 - 03.2023
- Maintained a portfolio of 35-40 clinics in Noida and Ghaziabad region.
- Relationship Management with all consultants and unit staff.
- Regular training of consultants on using Apollo24|7 web portal to fulfill all the consultations.
- Ensure 100% revenue recognition.
- Coordinated with stakeholders to proactively solve critical issues
Senior Key Account Manager
Udaan.com
Gurgaon
08.2020 - 08.2022
- Building Institutional Channel of Pharmacy category with 1.2cr + GMV.
- Negotiated prices, terms of sales and service agreements.
- Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities.
- Improved account management by predicting potential competitive threats and outlining proactive solutions.
- Developed thorough understanding of key clients' needs and requirements to prepare customized solutions.
- Negotiated and maintained cost-effective contract pricing structures with vendors to produce positive return on investment.
Key Account Manager
OYO Hotels And Homes Pvt Ltd
Gurgaon
07.2019 - 06.2020
- Managed high value corporate clients and engage with them to increase their share of business with OYO
- Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities.
- Expanded relationships with clients by continuously proposing solutions that meet their objectives of cost saving along with services.
- Ensured proper and timely resolution of client escalations by coordinating with different stakeholders.
Senior Executive
Paytm
Noida
12.2016 - 07.2019
- Team member of refund operations and self handling client behavior of transactions flow(IRCTC account) and others(Tatasky,DMRC,Aditya Birla).
- Responsible for transaction monitoring and success/failure rate analysis.
- Regular Initiation refund files against IRCTC failure transaction and publish refund/transactions flow dashboards with business team.
Education
B.Tech - Computer Science
Bhabha Institute Of Technology
KanpurSkills
- Cost reduction strategies
- Project development and life cycle
- Operations management
- Business Development
- Key account management
Timeline
Operations Manager
Aiqahealth
03.2024 - Current
Operations Manager
Apollo 24|7
08.2022 - 03.2023
Operations Manager
Practo Technologies Pvt Ltd
04.2022 - 03.2024
Senior Key Account Manager
Udaan.com
08.2020 - 08.2022
Key Account Manager
OYO Hotels And Homes Pvt Ltd
07.2019 - 06.2020
Senior Executive
Paytm
12.2016 - 07.2019
B.Tech - Computer Science
Bhabha Institute Of Technology
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