Vikas Singh Chauhan
Faridabad
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Desktop Administrator II
Capgemini
Noida
03.2019 - Current
- Used Service Now to create detailed procedures and documentation for software applications and hardware troubleshooting.
- Installed new hardware and software, patched systems and configured settings.
- Troubleshoot various technical issues dealing with printers, network and phone systems.
- Used advanced technical knowledge and troubleshooting skills to diagnose problems with desktops, software, applications and peripheral equipment.
- Resolved network issues and equipment and software troubleshooting queries to maintain data accessibility.
- Worked on Domain Controller, ADDS role, creating and managing users, Group policies.
- Worked on Microsoft Office 365, Microsoft Teams, OneDrive.
- Worked on MS Intune administration and related technologies to collect hardware details using Powershell for Autopilot.
- Fixing BSOD, no boot, re-imaging or device reset and RAID issues.
- Knowledge of DNS, TCP/IP, DHCP - DORA, IP Addressing, IP Classes and their use.
LTSA - Lead Technical Support Associate
Teleperformance
Gurgoan
10.2017 - 02.2019
- Worked as LTSA Level-2 for Western Digital. Handling SMB NAS devices and troubleshooting network or data issues.
- Performed Re-image of server using bootable drive, creating users, groups and managing them.
- Creating FTP, also using Putty tool and SSH port to connect to NAS devices for data issues.
- Formatting DAS and NAS devices using Windows UI or CLI. Providing continuous support to level-1 team.
- Worked on RAID (0, 1, 5 and 10) management - Degrade and rebuild.
- Worked on IP Addressing, Loopback IP to check NIC and fixing APIPA.
Education
B.Tech - Mechanical Engineering
Jind Institute of Engineering And Technology
Jind, HR08.2011
Skills
- Hardware and Software Repair
- Troubleshooting Network Issues
- Microsoft Windows and Office
- Microsoft Active Directory
- Computer Hardware Knowledge
- New Installations and peripherals troubleshooting
- IP Addressing and Subnetting
- MS 365 - Outlook, OWA, Teams, Word, Excel
- RAID management
- Endpoint Intune management
- VM and Server installation, Creating and managing DC or ADC, User, Groups and OUs, user app license
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Hobbies
Love to play soccer.
Hardcore online gaming specially FPS.
Additional Information
Personal Details:
Date of Birth : 26-09-1989
Sex : Male
Marital Status : Married
Nationality : Indian
Father’s name : Shri. Y.K Chauhan
Occupation : Indian Air Force
Timeline
Desktop Administrator II
Capgemini
03.2019 - Current
LTSA - Lead Technical Support Associate
Teleperformance
10.2017 - 02.2019
B.Tech - Mechanical Engineering
Jind Institute of Engineering And Technology
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