Overview
Work History
Education
Skills
Work Preference
Timeline
CustomerServiceRepresentative
VIKAS SURESH PAL

VIKAS SURESH PAL

Thane west,MH

Overview

7
7
years of professional experience
4
4
years of post-secondary education

Work History

President

01.2020 - Current
  • Star Performer of the Month (2020) – Awarded PAT Card signed by Director Himanshu Dhumal for outstanding performance
  • Appreciation Certificate (Feb 2021) – Recognized by General Manager Jayant Ojha for exceptional contributions after promotion to Team Leader.

Assistant manager, Team Leader

Cars24
01.2020 - 08.2024
  • Consumer Lending
  • Automotive
  • Financial Services
  • Pre-Owned Vehicles
  • Linux
  • System Administration
  • Leadership
  • Team Building
  • Experience

Sales associate

Mumbai, Maharashtra
01.2020 - 01.2021
  • Business Launch of AUTO Loan DSA from 0 to mile growth
  • Business Launch Cars24 NBFC and setup team and other things from zero
  • Maintaining TAT to logins to file disbursal
  • Daily tracking of the rejection reasons and proposing the policy changes to the management.

Area Business Manager

Mahindra Finance
12.2024 - Current
  • Championed new product launches within the assigned territory, driving awareness and demand among key customers.
  • Increased sales revenue by implementing strategic business plans and expanding client base.
  • Implemented efficient territory management practices, optimizing resource allocation and coverage.
  • Conducted regular business reviews with team members, identifying areas for improvement and growth opportunities.

Customer Service Specialist

Karvy Digikonnect
Mumbai, Maharashtra
07.2019 - 12.2019
  • Sales / revenue target achievement from new/existing clients and ensure timely collection of all revenue from clients
  • Pitch tailored product according to the specifications and as per client need.

Customer Service Representative

Home Credit India
Mumbai, Maharashtra
12.2017 - 10.2018
  • Sales / revenue target achievement from new/existing clients and ensure timely collection of all revenue from clients
  • Pitch tailored product according to the specifications and as per client need
  • Projects
  • Cars24 Marketplace Project | Business Development, Sales Strategy, Loan Processing, Leadership January 2020
  • Launched and managed the Cars24 Marketplace project, focusing on listing customer cars on the website, generating inquiries, and facilitating meetings to help close deals with loan assistance
  • Took initiative when no one else in Mumbai was ready to lead the project, ultimately growing the loan file count from 4 to 21 within a short period
  • Recognized for significant growth in the project, paving the way for more advanced responsibilities within Cars24’s financial operations
  • GS Business Finance | Financial Analysis, Customer Financing, Process Improvement, Team Building June 2020
  • Managed GS Business Finance, Cars24’s initiative for financing Cars24-owned cars, where customers would visit Cars24 yards to select and finance vehicles
  • Achieved Pan India top performer status by August 2020, only two months after this project’s launch in June 2020
  • Promoted due to outstanding performance; Cars24’s Finance Director, Himanshu Dhumal, tasked me with building and training a complete team and automating key processes
  • Established Mumbai’s first car sales yard at Kanjurmarg, followed by additional yards at Goregaon, Vashi, Vikhroli, and
  • Mulund, driving Cars24’s growth in Mumbai
  • Samriddhi | Strategic Partnerships, Sales and Financing Strategy, Market Expansion October 2022
  • Led the Samriddhi Project, an initiative offering financing options for both Cars24-owned vehicles and dealer/customer cars, making Cars24 a versatile finance provider
  • Established Mumbai as the most successful region for this project, making it the highest-performing city for Samriddhi financing
  • Expanded Cars24’s financing options by creating robust relations with dealers, which facilitated steady business growth and increased customer acquisition
  • Leadership / Extracurricular

Education

Bachelor of commerce (B. com) - accounting and finance

University of Mumbai
Mumbai
2016.06 - 2020.02

Skills

  • Leadership team building
  • Organizational leadership
  • Strategic planning
  • Operational excellence
  • Operations management
  • Project management
  • Sales and marketing

Work Preference

Work Type

Full Time

Location Preference

On-Site

Important To Me

Career advancementCompany CultureWork-life balance

Timeline

Area Business Manager

Mahindra Finance
12.2024 - Current

President

01.2020 - Current

Assistant manager, Team Leader

Cars24
01.2020 - 08.2024

Sales associate

01.2020 - 01.2021

Customer Service Specialist

Karvy Digikonnect
07.2019 - 12.2019

Customer Service Representative

Home Credit India
12.2017 - 10.2018

Bachelor of commerce (B. com) - accounting and finance

University of Mumbai
2016.06 - 2020.02

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VIKAS SURESH PAL