Prajakta Vijay Salunkhe
Pune
Summary
Motivated professional with strong work ethic and adaptability. Demonstrated exceptional interpersonal skills while mastering new tasks independently. Committed to contributing to team success through flexibility and a willingness to learn.
Overview
8
8
years of professional experience
Work History
Beautician
UrbanClap (Urban Company)
02.2023 - 01.2026
- Delivered a range of beauty services including skincare, haircare, and grooming.
- Managed scheduling, client communication, and service customization to enhance overall client experience.
- Established strong customer relationships, resulting in increased repeat bookings.
- Maintained strict hygiene and safety protocols to ensure client safety and satisfaction.
Tellicaller excutive
Reimen pvt ltd
01.2021 - 01.2023
- Handled inbound and outbound calls to customers and restaurant partners to ensure smooth order processing and delivery.
- Coordinated between delivery executives, restaurants, and customers to resolve real-time order issues.
- Monitored live orders, intervening proactively to address delays, cancellations, or payment issues.
- Provided accurate order status updates and ensured timely communication to all stakeholders.
- Managed escalations for late deliveries, wrong orders, refund requests, and delivery partner allocation, ensuring swift resolutions.
- Ensured adherence to SLA, TAT, and quality parameters while maintaining high CSAT scores.
- Guided delivery partners on pickup, drop location clarity, and issue resolution during transit.
- Identified operational gaps and provided actionable feedback to internal teams, driving continuous process improvement.
Tellicaller excutive
Altruist Technologies pvt Ltd
01.2018 - 01.2021
- Assisted Bajaj Finserv customers with inquiries, promoting and selling tailored credit card options to meet individual financial needs.
- Maintained high customer service standards by leveraging financial product knowledge to deliver personalized solutions.
- Cross-sold Aditya Birla Health Insurance products, enhancing customer value and contributing to sales targets.
Education
Bachelor of Arts - Arts Education
Saraswati Mandir School & College Commerce & Arts
Pune04-2023
HSC - Art
Jijaamata Girl Highschool
Pune03-2020
SSC -
Karamveer Bhaurao Hire Highschool
Pune03-2014
Skills
- Skincare Consultation
- Hair Treatment Techniques
- Makeup Consultation
- Sanitation Practices
- Client Record Management
- Client Documentation
- CRM software
- Salon Software Usage
- Appointment Scheduling
- Efficient Client Tracking
- Client Relationship Management
- Client Loyalty Building
- Customer service
- Communication Skills
- Client Interaction
- Active listening
- Persuasion
- Documentation & Reporting
- MS Office Proficiency
- MS Excel
- Team collaboration
- Problem solving
- Adaptability
- Quick learning
- Beauty Product Recommendations
- Salon Operations
- Sanitation Practices
Languages
- Marathi
- Hindi
- English
Timeline
Beautician
UrbanClap (Urban Company)
02.2023 - 01.2026
Tellicaller excutive
Reimen pvt ltd
01.2021 - 01.2023
Tellicaller excutive
Altruist Technologies pvt Ltd
01.2018 - 01.2021
Bachelor of Arts - Arts Education
Saraswati Mandir School & College Commerce & Arts
HSC - Art
Jijaamata Girl Highschool
SSC -
Karamveer Bhaurao Hire Highschool