Vikeey Kumar
Group Manager- PMO
New delhi
Summary
Experienced Group Manager with top-notch implementation and project management abilities. Highly organized, methodical, and skilled at overseeing daily milestones across high-performance teams. Well-versed in Budget planning and deployment.
Overview
3
3
Certifications
2
2
Languages
Work History
WNS Global Services Pvt Ltd
- Leading team of 20 professionals within Project Management Office (PMO) to support one of the largest pharmaceutical clients
- Developing project plans, timelines, and milestones for projects, ensuring they align with the overall project and organizational goals
- Maintain visibility on the budget allocation VS actual spent for all assets (oncology, hematology, vaccine, General medicine) and updating key stakeholders
- Collaborate with project managers and stakeholders to develop project budgets based on requirements and constraints
- Monitor project budget expenditures and compare them to the planned budget, providing weekly updates to stakeholders
- Work on change management across process and SOPs, are updated and ensure implemented effectively
- Identifying, assessing, and managing risks and issues across the project portfolio
- Managing resources (people, finances, equipment) to ensure efficient project delivery
- Leading and managing cross-functional teams to achieve project goals efficiently
- Monitoring external expert (EE) invoice status and ensuring payments are made according to the agreed timeline
- Collaborating with healthcare professional's External expert, doctor's researchers, and regulatory bodies to facilitate project success
- Implementing and maintaining quality assurance processes to ensure compliance with medical standards and regulations
- Bi-weekly communication with stakeholders to provide business-related updates and ensure alignment with the project plan
- Facilitating communication among project stakeholders, including medical staff, researchers, administrators, and external partners
- Identifying and managing risks that could impact project timelines, budgets, or quality of outcomes
- Engaging with stakeholders to understand their needs and expectations and ensuring their involvement throughout the project lifecycle.
Accenture Solution Pvt Ltd
- Managed team of 14 professionals at pharmaceutical company in US market
- Oversaw end-to-end collection, Billing and contract operations for Orlando region.
- Set monthly collections goals for each collector.
- Played pivotal role in implementing Collection Workbench (CWB) in-house tool across multiple geographic locations, providing end-user support.
- Addressed customer issues and complaints professionally, maintaining positive relationships
- Maintained service levels as per client agreements, devised improvement plans, and collaborated with Training/Quality departments for execution
- Conducted weekly account reviews with clients to address challenges and drive results
- Strategized optimal collection efforts to achieve monthly Days Sales Outstanding (DSO) targets
- Developing strategies to optimize collection processes, improve billing accuracy, and enhance contract management efficiency
- Identifying areas for process improvement and implementing changes to increase efficiency and effectiveness
- Monitoring team performance against key metrics such as DSO (Days Sales Outstanding), billing accuracy, and contract compliance.
- Paid attention to detail while completing assignments.
Genpact India Ltd.
- Managed a team of 9 members for a leading CGRLS client in the ANZ region
- Developed Key Performance Indicators (KPIs) and ensured achievement of all business-related targets; Regularly monitored and reported KPIs to key stakeholders
- Developed processes and procedures for evaluating customer financials and establishing or adjusting credit limits
- Assisted the Order Management department in analyzing month-end reserves related to cash discounts, returns, chargebacks, rebates, and coupons
- Ensured all disputed claims were coded and that supporting documents were uploaded to SharePoint within SLA
- Regularly contacted customers regarding disputed claims
- Ensured adherence to processes and procedures, resolving disputed invoices and payments promptly
- Prepared reminder letters and distributed them via email to stakeholders to resolve disputed invoices promptly
- Participated in weekly Accounts Receivable (AR) review meetings with clients and prepared meeting minutes.
EXL services Pvt Ltd.
- Managed a team of 12 full-time employees, including an Assistant Manager, associates, and senior associates, ensuring smooth service delivery
- Accountable for overseeing collection operations for one of the largest P&C insurance consumers in Chile, ensuring timely completion of critical activities
- Played a key role in reducing attrition and implemented several best practices to enhance knowledge creation and retention
- Maintained service levels according to client agreements, developed plans to improve work quality, and collaborated with Training/Quality departments for execution
- Ensured process quality through regular audits and training to address process gaps
- Increased team productivity through cross-training and resource utilization across verticals, as well as process improvements
- Monitored and controlled all operational aspects, including reporting, client relations, documentation, and process standardization
- Conducted weekly account reviews with clients to identify challenges and drive results.
Genpact India Ltd.
- Prepared accounts aging reports, chased remittances daily, and maintained past due cash balances at a minimum level
- Attended weekly Accounts Receivable (AR) review meetings with clients and prepared meeting minutes
- Coordinated with Accounts Payable departments of customers to ensure smooth fund flow
- Acted as Single Point of Contact (SPOC) and successfully implemented 'AKRITIV,' an in-house UAT tool, across different geographical locations, receiving recognition from senior management
- Conducted weekly status meetings with external and internal stakeholders to identify process gaps and propose solutions
- Managed billing for various clients (Carat, Vizeum)
- Demonstrated excellent proficiency in Advanced MS Excel, MS PowerPoint, SAP, Akritiv, and FSCM.
IQOR India Services Pvt. Ltd
- Core Strengths in performing Outbound Voice functions
- Proven expertise in assessing training needs and arranging training sessions to keep skill-level of the men up-to-date with global standards
- Key competencies in structuring and implementing innovative ideas/procedures to generate undivided commitment & dedication among the team members
- Maintaining professional strong working relationship with external and internal customers, colleagues, and customer service management.
Education
Some College (No Degree) -
IMT Ghaziabad
Bachelors in Commerce - undefined
CSJM, Kanpur
Skills
Decision-Making
Certification
Green Belt certified (Advance Innovation Group)
International Exposure
- Business Transition: Accounts Receivable-OTC to Montreal, Canada in Sep'2014 to Oct'14
- Business Transition: Account Receivable-OTC activities to Poland & Denmark (Poznan & Copenhagen) in Apr'16 to May'16.
- Business Transition: Accounts Receivable-OTC- (Sao Paulo) Basil in April'19 to June'19.
Projects And Achievements
- Six Sigma Project: Collection improvement, Successfully executed a Six Sigma project aimed at enhancing collection efficiency for invoices in the 360+ bucket. This was achieved through the implementation of process improvements and in-depth analysis of end customer data., Realized a 15% increase in overall collection of 360+ invoices within a concise three-month period. This improvement significantly elevated customer satisfaction levels and bolstered the team's overall performance., Leveraged Six Sigma methodologies, conducted statistical analysis, and utilized Minitab for data analysis
- Kaizen Project: Email blaster automation via Outlook (Dunning Letter Delivery), Introduced an email blaster tool to automate the sending of account statements to customers., Streamlined operations by reducing the workload of two full-time employees in the collection team who were primarily focused on lower dollar value accounts.
Personal Information
- Date of Birth: 07/03/89
- Marital Status: Married
Timeline
WNS Global Services Pvt Ltd
Accenture Solution Pvt Ltd
Genpact India Ltd.
EXL services Pvt Ltd.
Genpact India Ltd.
IQOR India Services Pvt. Ltd
Some College (No Degree) -
IMT Ghaziabad
Bachelors in Commerce - undefined
CSJM, Kanpur
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