Vikeey Kumar
Faridabad
Summary
Results-driven Group Manager known for high productivity and efficient task completion. Specialized in team leadership, operational strategy, and conflict resolution skills that ensure projects meet deadlines while maintaining quality standards. Excel in communication, adaptability, and problem-solving to navigate complex challenges and drive team success.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Group Manager (PMO)
WNS GLOBAL
Gurgaon
10.2023 - Current
- Leading a team of 20 professionals for (PMO), I serve as a pivotal project delivery manager, supporting one of the largest multinational pharmaceutical and biotechnology organizations, and driving the successful execution of complex medical asset initiatives in alignment with strategic business objectives.
- Lead vendor and stakeholder management as a critical liaison between cross-functional teams, including medical directors, procurement, finance, and external partners, ensuring cohesive collaboration and project alignment.
- Own end-to-end financial governance for multiple medical assets, providing oversight of budgetary planning, financial tracking, and variance analysis, ensuring alignment with both quarterly and annual fiscal targets.
- Collaborate closely with medical directors in planning and executing high-profile events, such as congresses and advisory boards, ensuring operational readiness, financial accountability, and strategic alignment with corporate objectives.
- Act as a trusted advisor to business owners, providing proactive risk identification and strategic insights to mitigate challenges, and ensuring project and financial goals are achieved in a timely and efficient manner.
- Leverage Agile principles to streamline financial and asset management processes, fostering flexibility and adaptability to respond to dynamic business needs, with an emphasis on continuous improvement and feedback loops.
- Work on change management across processes and SOPs, ensuring they are updated and implemented effectively.
- Manage external vendor relationships, ensuring contract compliance and adherence to service-level agreements (SLAs), while overseeing the delivery of high-quality services that meet key performance indicators (KPIs).
- Conduct regular reviews with vendors and internal stakeholders to ensure project milestones are met, and any deviations are identified early, addressed promptly, and escalated when necessary to ensure alignment with strategic goals.
Operation Manager
Accenture solution
Noida
01.2022 - 10.2023
- Managed collection, billing, cash application, and contract management for one of the largest multinational radio pharma clients for the North America region.
- Played a pivotal role in implementing the Collection Workbench (CWB) in-house tool across multiple geographic locations, providing end-user support.
- Monitor accounts receivable aging and oversee collections efforts to minimize overdue payments and bad debts.
- Ensured timely and accurate generation and distribution of invoices to customers based on contractual terms and agreements. Addressed customer issues and complaints professionally, maintaining positive relationships.
Maintained service levels as per client agreements, devised improvement plans, and collaborated with Training/Quality departments for execution. - Conducted weekly account reviews with clients to address challenges and drive results.
- Conduct periodic performance evaluations to assess progress towards goals, identify development opportunities, and recognize achievements.
- Strategized optimal collection efforts to achieve monthly Days Sales Outstanding (DSO) targets.
- Developing strategies to optimize collection processes, improve billing accuracy, and enhance contract management efficiency.
- Identifying areas for process improvement and implementing changes to increase efficiency and effectiveness.
- Monitoring team performance against key metrics, such as DSO (Days Sales Outstanding), billing accuracy, cash application, and contract compliance.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Led change management initiatives to drive organizational transformation without compromising employee morale or productivity levels.
Assitant Manager
Genpact india
Noida
10.2019 - 12.2021
- Managed a team of 9 members for a leading CGRLS client in the ANZ region.
- Developed Key Performance Indicators (KPIs) and ensured achievement of all business-related targets. Regularly monitored and reported KPIs to key stakeholders.
- Developed processes and procedures for evaluating customer financials and establishing or adjusting credit limits.
- Assisted the Order Management department in analyzing month-end reserves related to cash discounts, returns, chargebacks, rebates, and coupons.
- Ensured all disputed claims were coded, and supporting documents were uploaded to SharePoint within SLA.
- Regularly contacted customers regarding disputed claims.
Ensured adherence to processes and procedures, resolving disputed invoices and payments promptly. - Participated in weekly Accounts Receivable (AR) review meetings with clients and prepared meeting minutes.
- Coached, mentored, and trained team members in order to improve their performance.
Lead Assitant Manager
EXL services
Noida
07.2018 - 09.2019
- Managed a team of 12 full-time employees, including an Assistant Manager, associates, and senior associates, ensuring smooth service delivery.
- Accountable for overseeing collection and billing operations for one of the largest P&C insurance consumers in Chile, ensuring timely completion of critical activities.
- Played a key role in reducing attrition and implemented several best practices to enhance knowledge creation and retention.
- Maintained service levels according to client agreements, developed plans to improve work quality, and collaborated with Training/Quality departments for execution.
- Ensured process quality through regular audits and training to address process gaps.
- Increased team productivity through cross-training and resource utilization across verticals, as well as process improvements.
- Monitored and controlled all operational aspects, including reporting, client relations, documentation, and process standardization.
Management Trainee
Genpact india
Noida
06.2012 - 06.2018
- Prepared accounts aging reports, chased remittances daily, and maintained past due cash balances at a minimum level.
- Attended weekly Accounts Receivable (AR) review meetings with clients and prepared meeting minutes.
- Coordinated with Accounts Payable departments of customers to ensure smooth fund flow.
- Acted as Single Point of Contact (SPOC) and successfully implemented 'AKRITIV,' an in-house UAT tool, across different geographical locations, receiving recognition from senior management
- Conducted weekly status meetings with external and internal stakeholders to identify process gaps and propose solutions.
Managed data, reports, and forecasted yearly revenue in the assigned area. - Set up new client accounts and maintained existing and new customer information.
- Demonstrated excellent proficiency in Advanced MS Excel, MS PowerPoint, SAP, Akritiv, and FSCM.
Collection Agent
Iqor india
Noida
12.2010 - 05.2012
- Core Strengths in performing Outbound Voice functions. Proven expertise in assessing training needs and arranging training sessions to keep skill-level of the men up-to-date with global standards.
- Key competencies in structuring and implementing innovative ideas/procedures to generate undivided commitment and dedication among the team members.
- Maintaining a strong professional working relationship with external and internal customers, colleagues, and customer service management.
Education
MBA - Supply Chain Management
Institute of Management Technology
Ghaziabad05-2013
B.com - Bcom
CSJM University
KanpurSkills
Project Management
Stakeholder Communication
Cross-functional Team Leadership
Transition Planning and Strategy
Risk Assessment and Mitigation
Process Optimization
Change Management
Operation management
Strategic Planning
Budgeting and finance
Vendor management
E2E Order to cash
Recruiting and interviewing
Task Delegation
Certification
- Green Belt (Advance innovation Group)
- Prince2 foundation &Practitioner
- Order to cash Certified manager
Languages
Hindi
First Language
English
Advanced (C1)
C1
Affiliations
- Business Transition: Accounts Receivable to Montreal, Canada in Sep’2014 to Oct’14
- Business Transition: Account Receivable activities to Poland &Denmark (Poznan & Copenhagen) in Apr’16 to May’16.
- Business Transition: Accounts Receivable (Sao Paulo) Basil in April’19 to June’19.
Timeline
Group Manager (PMO)
WNS GLOBAL
10.2023 - Current
Operation Manager
Accenture solution
01.2022 - 10.2023
Assitant Manager
Genpact india
10.2019 - 12.2021
Lead Assitant Manager
EXL services
07.2018 - 09.2019
Management Trainee
Genpact india
06.2012 - 06.2018
Collection Agent
Iqor india
12.2010 - 05.2012
MBA - Supply Chain Management
Institute of Management Technology
B.com - Bcom
CSJM University