Summary
Overview
Work History
Education
Skills
References
Timeline
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Vikhyat Kalra

Lucknow

Summary

Accomplished Senior Manager with a proven track record at Breathe Well-Being, excelling in business development strategy and team leadership. Spearheaded initiatives that boosted operational efficiency and productivity, achieving a 10% sales conversion rate increase. Expert in Excel and adept at fostering client relationships, consistently meeting revenue targets through innovative sales forecasting and effective training programs.

Overview

6
6
years of professional experience

Work History

Senior Manager

Breathe Well-Being
Delhi
01.2023 - Current
  • Developed and implemented strategies to improve operational efficiency, reduce costs, and increase productivity.
  • Mentored junior staff in the organization's business processes, customer service standards, and quality assurance protocols.
  • Analyzed data from market research surveys to identify trends and develop actionable insights for organizational growth.
  • Coordinated with internal departments to ensure successful execution of projects according to timeline and budget constraints.
  • Participated in recruitment initiatives by interviewing potential candidates and selecting suitable hires.
  • Oversaw quality assurance efforts to maintain high standards of product and service delivery.
  • Implemented customer service excellence standards to enhance client satisfaction and loyalty.

Senior Business Development Manager

Frontrow
Bangalore
10.2021 - 10.2022
  • Coached, developed and motivated team to achieve revenue goals.
  • Used change methodologies to increase sales and led projects for increased productivity.
  • Built sales forecasts and schedules to reflect desired productivity targets.
  • Supported sales team members to drive growth and development.
  • Managed the sales pipeline and forecasted sales targets to ensure business objectives were met.
  • Identified new customers through pipelining, pre-qualification and territory analysis and management.
  • Recruited, trained, mentored, and managed a team of Business Development Representatives.

Business Development Manager

Doubtnut
Gurgaon
11.2020 - 10.2021
  • Expanded Sales Team: Grew in-house sales team from 5 to 20 members, successfully scaling operations and enhancing service delivery
  • Sales Strategy Innovation: Transitioned from a 1-on-1 to a 1-to-many consultation model, increasing customer engagement and efficiency
  • Revenue Growth: Boosted inbound sales revenue from ₹2 lakh to ₹9 lakh per month, significantly enhancing the company's revenue stream
  • Improved Conversions: Raised inbound sales conversion rate from 2% to 10%, capitalizing on optimized lead management and training
  • Enhanced Collections: Collaborated with program teams to improve collection rates from 70% to 92%, strengthening cash flow and operational sustainability
  • Strategic Sales Planning: Devised data-driven sales and marketing strategies, contributing to substantial growth in key products and services
  • Leadership Development: Promoted and mentored high-performing sales agents and BDMs, building a robust leadership pipeline
  • Market Analysis: Identified emerging market trends and customer needs to inform innovative business development initiatives
  • Team Leadership: Directed a team of 30+ agents and 3 BDMs, achieving quarterly revenue targets and maintaining high team morale
  • Revenue Target Achievement: Consistently met revenue targets, delivering ₹1 lakh per BDA monthly through targeted business development strategies

Senior Business Development Executive

Vedantu
Lucknow
06.2020 - 11.2020
  • Client Outreach: Executed multi-channel outreach strategies (telephone, email, in-person) to generate new leads and deepen client engagement
  • Consultative Sales Training: Developed training programs to teach consultative selling techniques, upskilling team members and enhancing client relations
  • Market Expansion: Conducted client research to identify and capitalize on growth opportunities, securing new accounts and increasing revenue
  • Exceeded Sales Quotas: Delivered over ₹20 lakh for FY 19-20, achieving consistent quota attainment through strategic sales and account management
  • Cross-functional Collaboration: Partnered with sales and marketing teams to support project rollouts, driving expanded customer reach
  • Client Relationship Management: Conducted thorough client research to enhance account growth, driving increased market share
  • Data-driven Strategy: Maintained meticulous records of client interactions to inform sales strategies and meet growth targets
  • Account Penetration: Exceeded sales quotas through strategic acquisition and development of new accounts

Senior Business Development Executive

Byju's Think and Learn
Noida
11.2018 - 02.2020
  • I took cold calls to book consultations.
  • I visited the booked consultations to close them.
  • Conducted customer needs analysis to identify potential opportunities for expanding existing accounts as well as developing new business.

Education

B-Tech - Computer and Information Sciences

AKTU
Lucknow

Skills

  • Business Development & Strategy
  • Sales forecasting
  • Team management
  • PNL Management
  • Training and Development
  • Client management
  • Excel
  • Google Sheets

References

References available upon request.

Timeline

Senior Manager

Breathe Well-Being
01.2023 - Current

Senior Business Development Manager

Frontrow
10.2021 - 10.2022

Business Development Manager

Doubtnut
11.2020 - 10.2021

Senior Business Development Executive

Vedantu
06.2020 - 11.2020

Senior Business Development Executive

Byju's Think and Learn
11.2018 - 02.2020

B-Tech - Computer and Information Sciences

AKTU

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Vikhyat Kalra