Vikku Sharma
Lucknow
Summary
Dynamic and dedicated Night Receptionist with proven expertise at Hibis Hotel & Bar, excelling in nightly audits and booking management. Recognized for delivering exceptional customer service and resolving guest issues promptly, ensuring a positive experience. Skilled in payment processing and document management, fostering a professional atmosphere that enhances guest satisfaction. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
3
3
years of professional experience
Work History
Receptionist
Hibis Hotel & Bar
Morjim
07.2025 - Current
- Greeted guests warmly and managed front desk operations at Hibis Hotel & Bar.
- Managed check-in and check-out processes efficiently for all guests.
- Handled guest complaints professionally, ensuring satisfaction and maintaining a positive atmosphere.
- Greeted visitors and provided them with assistance.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Processed payments and updated accounts to reflect balance changes.
- .
Night Receptionist
Anahata retreat managed by trance
Morjim
01.2023 - 07.2025
- Greeted guests and provided excellent customer service during night shifts.
- Handled guest inquiries and resolved issues promptly and professionally.
- Communicated effectively with team members to ensure seamless nightly operations.
- Resolved customer complaints in an efficient and timely manner.
- Processed check-ins and check-outs for guests by verifying identification and collecting payments for guest stays.
- Greeted guests upon arrival and provided information about services, facilities, and available amenities.
- Filled out paperwork associated with customer check-ins and check-outs accurately and efficiently.
Night Receptionist
Palma brach resort
Morjim
08.2023 - 02.2025
- Greeted guests and provided excellent customer service during night shifts.
- Responded quickly to customer complaints or issues that arose during the night shift.
- Assisted guests at check-in, providing information on various services within hotel.
- Performed bookkeeping activities to balance accounts and conduct nightly audits.
- Posted incidental charges to ledgers, manually or by using computers.
- Contacted housekeeping or maintenance staff to report room or building issues.
- Kept records of room availability and guest accounts, manually or using computers.
- Answered guest inquiries, recommending shopping, dining or entertainment.
Education
High School Diploma -
Shree PR Adarsh Inter College
Mankapur Gonda (Utter Pradesh)03-2020
Some College (No Degree) -
Balika Inter College Wazirganj Gonda
Wazirganj Gonda (utter Pradesh )271302Skills
- Nightly audits
- Document management
- Positive and professional
- Booking management
- Payment processing
Languages
Hindi
First Language
English
Upper Intermediate (B2)
B2
Timeline
Receptionist
Hibis Hotel & Bar
07.2025 - Current
Night Receptionist
Palma brach resort
08.2023 - 02.2025
Night Receptionist
Anahata retreat managed by trance
01.2023 - 07.2025
High School Diploma -
Shree PR Adarsh Inter College
Some College (No Degree) -
Balika Inter College Wazirganj Gonda
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